• Proactively contact patients to ensure completion of provider-ordered labs, imaging, referrals, diagnostic testing, and other follow-up care. • Monitor outstanding provider orders and maintain follow-up lists to prevent delays in patient care. • Track pending patient tasks and ensure nothing falls through the cracks. • Coordinate with patients regarding provider requests, test results, referrals, and additional care instructions. • Escalate complex patient concerns when appropriate. • Schedule, reschedule, and confirm appointments across multiple providers. • Maintain organized provider calendars while optimizing patient flow. • Send appointment reminders using the patient communication platform. • Coordinate follow-up appointments and ensure scheduling accuracy. • Answer inbound patient calls professionally and efficiently. • Make outbound calls for patient follow-ups, appointment confirmations, and care coordination. • Serve as the virtual front desk by assisting patients with scheduling inquiries and general questions. • Deliver compassionate and patient-centered communication during every interaction. • Verify patient insurance eligibility and benefits. • Review coverage prior to appointments and document findings accurately. • Communicate insurance-related information to patients when necessary. • Provide front and back office medical assistant support. • Maintain accurate documentation within the EMR/EHR. • Manage emails, provider messages, and administrative workflows. • Coordinate calendars and assist with daily office operations. • Maintain HIPAA compliance and patient confidentiality.

• Join TTEC Digital's innovation group • Build the next generation of AI CX tools • Work on automated QA, conversational analytics, knowledge assist, and agentic automation • Contribute to products for the world’s biggest brands • Participate in thousands of live enterprise deployments

• Design, develop and maintain customer-facing applications across the Discover platform. • Build responsive, accessible and high-performing user experiences using React and TypeScript. • Develop and enhance features across multiple frontend applications and shared component libraries. • Consume and integrate GraphQL and REST APIs within modern frontend architectures. • Contribute to the evolution of our micro-frontend and platform architecture. • Collaborate closely with Product Managers, Designers and Engineers to deliver customer value. • Take ownership of features from design through to production deployment. • Support CI/CD pipelines and frontend delivery processes. • Drive engineering improvements, automation and operational excellence. • Participate in technical design discussions, code reviews and architecture conversations.

Role Description Our client is hiring an early product engineer to own the product surfaces where people experience AI-powered financial planning. This is a frontend-focused role, but not a narrow frontend role. - Lead the web and mobile experience across React, React Native, and Expo. - Shape new AI-native interaction patterns for financial planning. - Flex into backend, infrastructure, agents, data flows, and product strategy whenever that is the shortest path to shipping something excellent. - Work directly with the Head of Engineering as one of the first engineering hires. - Be a builder with strong product taste, high agency, and a demonstrable track record of using AI and agentic engineering tools to ship better software faster. What You’ll Do (The Day-to-Day) - Own major parts of the product experience across web, iOS, and Android. - Design and build intuitive conversational, interactive interfaces for financial and life planning that feel like a partner, not a web form. - Turn ambiguous product ideas into polished, production-ready experiences with strong UX, performance, accessibility, reliability, and observability. - Build in TypeScript across the stack when needed, including frontend, API contracts, data fetching, auth flows, background jobs, and integrations. - Help define our frontend architecture, component system, design patterns, mobile/web code-sharing strategy, and product engineering standards. - Use agentic software engineering tools and workflows as real leverage, not as demos: prototyping, implementation, refactoring, testing, debugging, code review, documentation, and operational automation. - Contribute to the product’s AI layer, including multi-model orchestration, LLM UX, evaluation loops, tool use, reliability, latency, cost, and failure-mode handling. - Work closely with founders, customers, and early users. Ship quickly, watch what happens, and iterate. Qualifications - You have built and shipped high-quality product experiences that real users depend on. - You are excellent with React, TypeScript, modern frontend architecture, state/data management, and production UI performance. - You have strong product and design judgment. - You care about the difference between a screen that technically works and an experience that feels obvious, trustworthy, and fast. - You are genuinely AI-native in how you build. - You have a portfolio, shipped product, open-source work, technical write-up, or demo showing how you use AI/agentic systems to create meaningful leverage. - You are comfortable moving beyond the frontend when needed: APIs, databases, auth, observability, infra, deployment, security, and product analytics do not scare you. - You can operate in a seed-stage environment where requirements are incomplete, priorities change, and ownership is broad. - You communicate clearly, write things down, make good tradeoffs, and prefer shipping small, high-quality increments over disappearing into large speculative rewrites. - You work well in a remote, distributed environment: proactive communication, strong ownership, written clarity, and good judgment around when to sync vs. work async. Nice to have - Experience with React Native, Expo, TanStack Query/Router, Tailwind, Uniwind, HeroUI, Cloudflare, PostgreSQL, PlanetScale, Terraform/OpenTofu, or AI observability/evaluation tooling. - Experience building financial, data-heavy, regulated, privacy-sensitive, or consumer trust-heavy products. - Experience with LLM-powered UX, streaming interfaces, agent orchestration, tool-calling, evals, retrieval, structured outputs, or multi-model systems. - Experience as a founder, founding engineer, product engineer, design engineer, or high-agency early startup builder. Our stack - TypeScript across frontend and backend. - React; React Native and Expo. - TanStack Query, Router, and related tooling. - Tailwind, Uniwind, and HeroUI. - PlanetScale Postgres. - Deep Cloudflare integration across application, hosting, performance, and security. - Terraform/OpenTofu. - Multi-model agentic orchestration across Anthropic, OpenAI, and other model providers. How we work - We are a fully remote, distributed team. - Periodic in-person get-togethers will be integral to our operating cadence. - We prioritize outcomes & output over set schedules. - We value clear writing, high ownership, fast iteration, direct communication, and thoughtful async collaboration. - As an early engineer, you should expect broad ownership, frequent context shifts, and a high degree of autonomy. - You will help shape not just the product, but also the engineering culture, technical standards, and operating cadence of the company. Compensation - Base salary: $150,000–$215,000, plus meaningful early-stage option equity. - Final compensation will depend on level, experience, location, and scope of responsibility. - This role is open to candidates based in the United States.