Winning Assistants LLC logo
Winning Assistants LLC

We provide virtual assistants from the top 1% global talent pool to help companies scale & streamline operations.

Medical Virtual Assistant – Patient Reactivation, Scheduling

Frontend EngineerSoftware EngineerFull TimeRemoteMid LevelTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

1 day ago

Salary

$5 - $6 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Medical Virtual Assistant – Patient Reactivation, Scheduling

Winning Assistants LLC

• Proactively contact patients to ensure completion of provider-ordered labs, imaging, referrals, diagnostic testing, and other follow-up care. • Monitor outstanding provider orders and maintain follow-up lists to prevent delays in patient care. • Track pending patient tasks and ensure nothing falls through the cracks. • Coordinate with patients regarding provider requests, test results, referrals, and additional care instructions. • Escalate complex patient concerns when appropriate. • Schedule, reschedule, and confirm appointments across multiple providers. • Maintain organized provider calendars while optimizing patient flow. • Send appointment reminders using the patient communication platform. • Coordinate follow-up appointments and ensure scheduling accuracy. • Answer inbound patient calls professionally and efficiently. • Make outbound calls for patient follow-ups, appointment confirmations, and care coordination. • Serve as the virtual front desk by assisting patients with scheduling inquiries and general questions. • Deliver compassionate and patient-centered communication during every interaction. • Verify patient insurance eligibility and benefits. • Review coverage prior to appointments and document findings accurately. • Communicate insurance-related information to patients when necessary. • Provide front and back office medical assistant support. • Maintain accurate documentation within the EMR/EHR. • Manage emails, provider messages, and administrative workflows. • Coordinate calendars and assist with daily office operations. • Maintain HIPAA compliance and patient confidentiality.

Job Requirements

  • Minimum 2 years of healthcare administrative or medical virtual assistant experience.
  • Experience working in an internal medicine or primary care practice is highly preferred.
  • Strong experience with patient scheduling, follow-up, and care coordination.
  • Experience verifying insurance eligibility and benefits.
  • Hands-on experience using EMR/EHR systems.
  • NextGen Office experience is highly preferred (candidates with similar EMR experience are also encouraged to apply).
  • Excellent English verbal and written communication skills with a clear, patient-friendly speaking voice.
  • Professional, compassionate, and empathetic demeanor when interacting with patients.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to multitask and manage competing priorities effectively.
  • Self-motivated with the ability to work independently and solve problems proactively.
  • Reliable, dependable, and committed to long-term employment.
  • HIPAA compliant or willing to complete HIPAA training.

Benefits

  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

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