• Act as strategic advisor to the Principal/Founder, providing expert guidance on administrative functions including office administration, facilities, technology systems, HR operations, compliance coordination, and vendor relationships. • Design and implement scalable administrative infrastructure, developing policies, procedures, and controls across HR, IT, compliance, legal coordination, and risk management to support firm growth. • Advise on Human Resources strategy and operations, including talent acquisition processes, onboarding programs, benefits administration, employee relations frameworks, performance management systems, and employment law compliance. • Establish corporate governance and board administration frameworks, developing board materials templates, meeting protocols, entity management systems, regulatory filing processes, and coordination with external counsel. • Build compliance and risk management frameworks, partnering with firm leadership to develop policies, prepare for regulatory examinations, structure insurance programs, and ensure SEC, FINRA, and regulatory adherence. • Assess and optimize technology and information systems, providing recommendations on data security, business continuity planning, disaster recovery, cybersecurity protocols, and IT infrastructure improvements. • Evaluate and negotiate vendor relationships and contracts for administrative services including office leases, IT providers, insurance brokers, benefits administrators, and office services to optimize costs and service quality. • Streamline administrative processes by implementing best practices in document management, workflow automation, and cross-functional coordination between investment and operational teams. • Support budgeting and resource planning for administrative functions, providing guidance on cost management and appropriate resource allocation. • Develop crisis management and business continuity protocols, creating documented procedures, backup systems, and contingency plans with testing frameworks. • Lead special projects including office relocations, system implementations, organizational restructuring, policy development, and other strategic initiatives requiring administrative expertise.

• Investigate and research the value of vehicles through various methods • Review and analyze documents from internal and external sources in relation to the evaluation process for vehicles and our insured’s • Adhere to and maintain departmental standards and/or KPI’s • Provide a superior customer service experience for policyholders and prompt and equitable settlement of claims • Other tasks as required

Member Resolution Associate / Retention Location: Remote (United States) Work Arrangement: Fully Remote Employment Type: Full-time Salary: $16.63 per hour plus job-based incentive. Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com . Responsibilities Summary:* As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services. Responsibilities: - Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter). - Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction. - Investigates, researches, and adapts solutions where possible to meet the customer’s needs and retain the customer. - Communicates and reinforces the value and benefits of products and services to customers. - Analyzes customer product and/or service plans to determine potential price concessions. - Maintains an acceptable customer retention percent rate while following policy and procedural guidelines. - Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion). - Tracks customer feedback and provides to management. - May assume other duties as applied. Qualifications Minimum Education, Licensure and Professional Certification requirements: High school diploma or general education degree (GED) required Minimum Experience required:3+ years of customer service experience and/or training required Required Skills: -  Must have internet access with minimum 4.6Mbps upload/download speeds - Customer service and conflict resolution skills - Written and verbal communication skills, including influencing and persuading - Knowledge of and ability to apply contractual terms and concepts - Knowledge of policies and procedures - Computer skills (Microsoft Word, Excel, Outlook) - Attention to detail - Analytical skills - Organizational and time management skills Preferred Skills: -  Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers. - Organization – Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads. - Leads conversations with positivity and control – leads members to identified outcome and controls the conversation in a positive fashion. Other/State Specific This role pays $16.63 plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location. At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor. Need help finding the right job? We can recommend jobs specifically for you! Software Powered by ICIMS (https://careers-frontdoor.icims.com/connect?back=intro&findajob=1&in_iframe=1&hashed=-625971311) Job LocationsUS | US-AL-Montgomery | US-AR-Little Rock | US-FL-Tallahassee | US-GA-Atlanta | US-IN-Indianapolis | US-IA-Des Moines | US-ID-Boise | US-MI-Lansing | US-KY-Frankfurt | US-DE-Wilmington | ... ID2026-4119 Category Customer Service/Support Type Full Time Company AHS American Home Shield Corp

• Work in a fast-paced environment as a scientific and technical advisor • Support advanced research for the Advanced Research Projects Agency for Health (ARPA-H) • Collaborate with stakeholders and scientific reviewers • Conduct technical due diligence and literature reviews • Develop programmatic documentation on short timelines