• Identifies, researches, and ensures timely processing of payments and error corrections, ensuring appropriate documentation of payments, allowances, denial, rejections, are recorded on individual accounts. • Serve as a subject matter expert responsible for training new and existing team members. • Provide cross coverage between multiple projects for both hospital and provider-based payment posting. • Research and resolve payment posting issues, including unidentified payments, missing payments, and payment rejections, communicating with payers, clients, and management, as necessary. • Ensure compliance with payer regulations and requirements by reconciling payments with remittances, deposits, paper checks, etc. • Adhere to deadlines for payment posting and reconciliation tasks to ensure timely and accurate financial reporting. • Maintain thorough and accurate documentation of payment posting activities, including notes on payment discrepancies, adjustments, and resolution efforts. • Identify opportunities for process improvements and efficiencies within payment posting workflows. • Provide excellent customer service for clients and management responding promptly and courteously to inquiries related to payment posting and account balances. • Other duties as assigned.

• Present and convey information from NexRep’s clients to the independent contractors in a live virtual environment. • Co-facilitate certification groups. • Complete daily roll-ups to Operations on the progress of the class. • Consistently collaborate with campaign managers on content to ensure that client’s policies and procedures are up to date. • Create and update content to be used in Certification. • Get feedback from independent contractors to identify trends. • Host refreshers to keep independent contractors up to date on client’s policies, products, procedures, etc. • Implement and evaluate existing techniques used for certifying independent contractors. • Meet with contractors 1 x 1 when they are behind on certification content. • Help new contractors in their first 1-2 weeks of service after completing certification.

Role Description We are looking for an organized Service Delivery Coordinator to join our Operations team. In this role, you are communicating with our Note-takers and Captioners to schedule and plan each semester to ensure our students are receiving reliable and consistent service. Your responsibility is to match the right service provider with the right class, subject matter expertise, and last-minute cancellations with ease. Key Responsibilities - Daily Calendar Management: Coordinate and assign note-taking and captioning shifts for live lectures, corporate webinars, and events from September to May. - Booking Creation & Assignment: Efficiently log upcoming captioning sessions into our proprietary booking system and assign them to the appropriate Captioners and Note takers. - Capacity Planning: Communicate with recruitment to recruit or activate backup service providers to ensure 100% coverage. - Real-Time Problem Solving: Handle last-minute call-outs, technical difficulties, or schedule shifts with urgency and composure. - Quality & Matchmaking: Ensure specialized subjects (e.g., advanced medical lectures or technical engineering seminars) are paired with Note-takers and/or Captioners who have the appropriate background. - Contractor Relations: Act as the primary point of contact for our team regarding availability, scheduling policies, and updates. Qualifications - Experience in scheduling, dispatching, workforce management, or administrative coordination. - Post-secondary education in Human Resources, Business Administration, or a related field. - Proven tech-fluency and the ability to quickly learn proprietary software and booking platforms. - Experience managing or coordinating a remote, freelance, or contract-based workforce is highly preferred. Requirements - Organization: Spreadsheets and calendars are your area of expertise. - Communicator: You possess excellent written communication skills and can deliver schedule changes to contractors firmly yet empathetically. - Detail oriented: You possess excellent written communication skills and can deliver real-time schedule adjustments or policy updates to freelancers firmly, clearly, and empathetically. - Thrives Under Pressure: You remain calm and logical when a live schedule shifts unexpectedly due to last-minute cancellations or urgent technical issues. Benefits - Flexible remote work environment. - A supportive, tech-forward team culture. - Be a direct part of a mission-driven company that breaks down accessibility barriers and helps students succeed globally.

Role Description - Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries - Gather accurate patient information and verify insurance coverage and eligibility - Guide patients through the intake process with clarity, empathy, and professionalism - Coordinate with internal teams to ensure seamless patient transitions and follow-throughs - Accurately document all interactions and maintain compliance with healthcare standards - Resolve concerns promptly while maintaining a high standard of patient care Qualifications - 3+ years of experience in a healthcare, medical, or call center environment (Required) - Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus - A compassionate communicator — you make people feel safe and well-taken-care-of - Detail-oriented and accurate, especially when it comes to sensitive patient information - Comfortable navigating multiple systems and managing high call volumes - HIPAA-aware and committed to confidentiality and compliance - Flexible with shifting schedules and reliable in a fully remote setup Benefits - Full-time remote work with a complete WFH support program - Maxicare HMO + PhilHealth coverage - SIL, PTO, and a special birthday leave - Paid vacation leave - Zero-interest employee loan program - Performance bonuses and merit-based recognition - Monthly Gen Pow-Wows and team engagement events with prizes - Arvios Leadership Development Academy and workshop programs - Monthly 1-on-1 touchbase calls with your HR partner Home Office Requirements (Must Provide Screenshot) - Stable internet connection with at least 100 Mbps postpaid - Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up) - Noise-Cancelling Headset - Dual Monitor is mandatory - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup