SMDigital

Role Description - Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care. - Resolve customer concerns efficiently while maintaining a high standard of service quality. - Accurately document all interactions, updates, and resolutions in the system in real time. - Coordinate with internal operations teams to ensure seamless case handling and follow-through. - Identify recurring issues and escalate patterns to supervisors proactively. - Meet and consistently maintain daily and weekly performance targets. - Support the operations team during high-volume periods with flexibility and a solutions-first mindset. - Uphold company policies, compliance standards, and quality guidelines in every interaction. Qualifications - 3+ years of experience in a customer service or call center environment (Required). - Operations-oriented — you understand that consistency, accuracy, and process matter. - A clear, professional communicator — written and verbal, every single time. - Detail-driven and thorough when documenting cases and following through on commitments. - Calm under pressure and able to manage high call volumes without compromising quality. - A reliable, accountable teammate who shows up consistently and takes ownership of their work. - Tech-savvy and comfortable navigating multiple systems and tools simultaneously. - Flexible with shifting schedules and fully dependable in a remote work setup. Benefits - Full-time remote work with a complete WFH support program. - Maxicare HMO + PhilHealth coverage. - SIL, PTO, and a special birthday leave. - Paid vacation leave. - Zero-interest employee loan program. - Performance bonuses and merit-based recognition. - Monthly Gen Pow-Wows and team engagement events with prizes. - Arvios Leadership Development Academy and workshop programs. - Monthly 1-on-1 touchbase calls with your HR partner. Home Office Requirements (Must Provide Screenshot) - Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent. - For Windows users: Windows 11 OS is required. - Noise-Cancelling Headset. - Dual Monitor is mandatory. - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup.

Role Description - Lead and align all operational functions across teams to ensure efficiency and effectiveness - Drive the execution of strategies that support the company's mission, vision, and growth goals - Oversee team supervisors and ensure consistent, high-quality performance across the floor - Identify operational gaps and implement scalable, people-centered process improvements - Analyze performance data and metrics to make informed, strategic decisions - Build strong cross-functional relationships with HR, QA, Finance, and leadership - Lead regular operational reviews, reporting cadences, and team-wide communications - Foster a culture of accountability, ownership, and continuous improvement at every level Qualifications - 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required) - A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention - A proven people leader — you develop talent, build trust, and create teams that perform - Data-driven and decisive — you let metrics guide your strategy without losing the human element - Exceptional communicator across all levels of the organization - Strong project management skills with the ability to juggle multiple priorities without dropping the ball - Experienced with workforce management tools, CRMs, and operational reporting systems - Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment Benefits - Full-time remote work with a complete WFH support program - Maxicare HMO + PhilHealth coverage - SIL, PTO, and a special birthday leave - Paid vacation leave - Zero-interest employee loan program - Performance bonuses and merit-based recognition - Monthly Gen Pow-Wows and team engagement events with prizes - Arvios Leadership Development Academy and workshop programs - Monthly 1-on-1 touchbase calls with your HR partner Home Office Requirements (Must Provide Screenshot) - Stable internet connection with at least 100 Mbps postpaid - Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent - For Windows users: Windows 11 OS is required - Noise-Cancelling Headset - Dual Monitor is mandatory - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Role Description - Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries - Gather accurate patient information and verify insurance coverage and eligibility - Guide patients through the intake process with clarity, empathy, and professionalism - Coordinate with internal teams to ensure seamless patient transitions and follow-throughs - Accurately document all interactions and maintain compliance with healthcare standards - Resolve concerns promptly while maintaining a high standard of patient care Qualifications - 3+ years of experience in a healthcare, medical, or call center environment (Required) - Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus - A compassionate communicator — you make people feel safe and well-taken-care-of - Detail-oriented and accurate, especially when it comes to sensitive patient information - Comfortable navigating multiple systems and managing high call volumes - HIPAA-aware and committed to confidentiality and compliance - Flexible with shifting schedules and reliable in a fully remote setup Benefits - Full-time remote work with a complete WFH support program - Maxicare HMO + PhilHealth coverage - SIL, PTO, and a special birthday leave - Paid vacation leave - Zero-interest employee loan program - Performance bonuses and merit-based recognition - Monthly Gen Pow-Wows and team engagement events with prizes - Arvios Leadership Development Academy and workshop programs - Monthly 1-on-1 touchbase calls with your HR partner Home Office Requirements (Must Provide Screenshot) - Stable internet connection with at least 100 Mbps postpaid - Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up) - Noise-Cancelling Headset - Dual Monitor is mandatory - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Role Description - Identify, pursue, and close new business opportunities aligned with SMDigital's growth strategy - Build and nurture a strong pipeline of prospective clients through outbound outreach, networking, and referrals - Develop and present compelling proposals, pitches, and solutions tailored to client needs - Lead discovery conversations that uncover pain points and position our services as the answer - Collaborate with leadership to refine go-to-market strategies, pricing, and service positioning - Manage relationships with existing clients to identify upsell and expansion opportunities - Represent SMDigital at industry events, partnerships, and client meetings with professionalism and confidence - Track pipeline activity, forecast accurately, and report on business development performance regularly Qualifications - 3+ years of experience in business development, sales, or account management in a BPO or digital marketing environment (Required) - A proven closer — you have a track record of hitting targets and growing revenue - Strategic and consultative in your approach — you sell solutions, not just services - An exceptional communicator and relationship-builder who earns trust quickly - Self-driven, resilient, and energized by the challenge of building something from the ground up - Highly organized with strong pipeline management and CRM discipline - Comfortable presenting to C-suite and senior decision-makers with confidence and clarity - Entrepreneurial mindset — you think like a business owner and act with urgency and purpose - Thrives in a fast-paced, fully remote, high-growth environment Benefits - Full-time remote work with a complete WFH support program - Maxicare HMO + PhilHealth coverage - SIL, PTO, and a special birthday leave - Paid vacation leave - Zero-interest employee loan program - Performance bonuses and merit-based recognition - Monthly Gen Pow-Wows and team engagement events with prizes - Arvios Leadership Development Academy and workshop programs - Monthly 1-on-1 touchbase calls with your HR partner Home Office Requirements - Stable internet connection with at least 100 Mbps postpaid - Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up) - Noise-Cancelling Headset - A dual monitor is mandatory - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup