• Design, build and maintain CT hosting platforms, ensuring compute, virtualisation, storage and operating system layers are secure, reliable and high performing. • Engineer, configure and support enterprise Linux server environments, including patching, hardening, configuration management and Hypercare activities. • Administer enterprise virtualisation platforms, including hypervisor, cluster and virtual machine lifecycle management. • Build and maintain platform storage solutions that meet performance, resilience, capacity and data protection requirements. • Deliver technical project work through CT change management processes with appropriate risk assessment and rollback planning. • Provide technical expertise and act as an escalation point for complex platform issues and major incidents. • Partner with Presales and Solution Architects to validate solution designs, provide technical guidance and support effort estimation. • Maintain expert knowledge of hosting platforms, vendor technologies, integrations and product roadmaps. • Mentor and support engineers through coaching, knowledge sharing, documentation and technical guidance. • Develop reusable technical documentation, templates, runbooks and standard deployment patterns to improve team capability. • Identify technical skill gaps and contribute to continuous improvement initiatives across the team. • Ensure project deliverables are completed on time, meet quality standards and are successfully transitioned to operational support teams.

Role Description This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. As a Patch Engineer, this role is integral to leading enterprise-wide patch management, vulnerability remediation, and compliance initiatives. The position leverages advanced expertise in BigFix, MEMCM and exposure to vulnerability scanning tools like Qualys to secure enterprise systems. The engineer will play a technical member role along with mentoring teams for technical issues and help automate patching processes for improved efficiency and desired compliance levels. Responsibilities - Strategy Development: Creating and implementing comprehensive patch management strategies and policies for Windows OS endpoints. - Patch Evaluation: Assessing vulnerabilities, determining patch criticality and impact, and ensuring compatibility with existing systems and applications. - Testing: Designing and executing detailed test cases for patches in controlled environments to ensure functionality, stability, and compatibility. - Deployment: Planning and executing the rollout of patches across the Windows 10 & 11 fleet and monitoring the process for successful completion. - Vulnerability Remediation: Deploying critical security patches in a timely manner to mitigate vulnerabilities and ensure compliance. - Troubleshooting: Resolving issues with failed patch installations and other problems that arise during the patching process. - Automation: Developing custom scripts (as needed) and leveraging automation tools to streamline patch deployment, vulnerability remediation, and compliance tracking. - Monitoring & Reporting: Tracking patch compliance metrics and producing regular reports on the effectiveness and status of the patching program. - Collaboration: Working closely with various internal teams and OEMs to align with enterprise standards and address security threats. - Documentation: Creating and maintaining documentation for patching procedures, troubleshooting steps, and user support knowledge bases. Qualifications - Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer. - 7+ years of deep exposure in workstation patch management, vulnerability remediation, and compliance using various tools (MECM, BigFix, Qualys, PowerShell scripting). - Strong knowledge of Windows 10 & Windows 11 Operating Systems along with patch deployment and troubleshooting skills. - Advanced knowledge of BigFix endpoint management (baseline) patching, troubleshooting and compliance reporting. - Understanding of utilizing WSUS and BigFix environment for approving, declining, and managing patches. - Strong understanding of third-party software updates with third party patching tools like PMPC, Ivanti etc. - Proficiency in PowerShell for automation and system management; Should be able to create, modify, update complex scripts to build solutions. - Excellent troubleshooting and problem-solving skills to address complex technical issues. Good to have - Understanding of software package creation and deployments. - Understanding and exposure to vulnerability management tools (Qualys). - In-depth understanding of patching best practices, compliance, and IT security standards. - Identify, understand, and collaborate with OEM/Vendors to resolve patch related issues. - Familiarity with ITIL frameworks and best practices. Soft Skills - Excellent written and verbal communication along with strong documentation skills, including the ability to communicate complex technical concepts to non-technical stakeholders. - Ability to work independently and as part of a team in a fast-paced environment. - Self-motivated, with a "can-do" attitude and comfort working with ambiguity. - Strong customer service skills and a customer-focused mindset. Preferred Qualifications - Experience working in the banking or financial services industry is a plus. - Knowledge of network topology and security principles. - Knowledge of collaboration tools like Jira, or Confluence. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

• Administer, optimize, and support core software as a service platforms, including Google Workspace, Slack, Zoom, Linear, Iru, Microsoft Office, and Microsoft Intune. • Build and maintain internal systems, automations, dashboards, and analytics that extend core platforms and improve visibility into access, employee lifecycle workflows, license utilization, and operational performance. • Use artificial intelligence coding tools, including Claude Code, Codex, Cursor, or similar tools, to accelerate custom scripts, integrations, data analysis, and workflow automation across Iru, Microsoft Intune, and other internal systems. • Drive high-quality Help Desk delivery, including support for executive leadership, by resolving issues quickly, identifying root causes, and turning recurring requests into scalable, automation-powered solutions. • Create, maintain, and improve runbooks, troubleshooting guides, and internal documentation to strengthen team consistency, reduce time to resolution, and support long-term operational excellence. • Partner with Security, Compliance, and Legal to maintain Health Insurance Portability and Accountability Act and regulatory compliance, resolve control gaps, and ensure access management and data handling meet company standards. • Use information security platforms and continuous monitoring tools to support audit readiness, identify risks, and improve operational controls. • Provide remote support across all company locations, including office networking, audio and video conferencing hardware, Google Meet, and Zoom. • Own the hardware and software lifecycle, including purchasing, deployment, asset tracking, license management, support, and secure retirement.

Role Description SCC seeks an experienced Instructional Systems Designer (ISD) with a strong background in Federal contracting environments to support the development of high‑quality training products for government programs. This role requires mastery of instructional design methodologies, the ability to work directly with Federal subject matter experts (SMEs), and the flexibility to operate as a 1099 independent contractor with surge‑support availability during peak workload periods. The ISD will design, develop, and deliver learning solutions that meet Federal standards, contract requirements, and agency‑specific training needs. Remote (U.S.) Key Responsibilities - Conduct needs assessments, task analyses, and content mapping in collaboration with Federal SMEs across program, policy, and technical domains. - Design and develop instructional materials—including eLearning modules, facilitator guides, participant guides, job aids, microlearning, and performance support tools—using ADDIE and adult learning principles. - Translate complex Federal program requirements, regulations, and technical content into clear, accessible training products for diverse learner groups. - Develop SCORM‑compliant eLearning using tools such as Articulate Storyline, Rise, Adobe Captivate, or equivalent platforms. - Support rapid‑turnaround and surge assignments, including accelerated development cycles, iterative SME reviews, and short‑notice updates to existing training content. - Coordinate with project managers, SMEs, and quality reviewers to ensure all deliverables meet Federal standards, contract requirements, and Section 508 accessibility guidelines. - Participate in virtual SME working sessions, content validation meetings, and design reviews with Federal stakeholders. - Maintain version control, documentation, and metadata for all training products in accordance with contract and agency requirements. - Provide recommendations for curriculum improvements, modernization, and alignment with agency learning strategies. - Support proposal development, LOE estimation, and surge‑staffing plans as needed. Qualifications - Bachelor’s degree in Instructional Design, Education, Adult Learning, Communications, or a related field. - Master’s degree preferred. - Minimum of five (5) years of instructional design experience, with at least three (3) years supporting Federal agencies or Federal contractors. - Demonstrated experience working directly with government SMEs to gather requirements, validate content, and refine technical material. - Proven ability to operate as a 1099 independent contractor, including managing availability, deliverable‑based work, and surge periods. - Experience developing SCORM‑compliant eLearning and blended learning solutions for Federal programs. - Prior experience supporting HHS, ACF, CMS, VA, DoD, DHS, or similar agencies strongly preferred. Knowledge & Skills - Mastery of ADDIE, adult learning theory, and instructional design best practices. - Proficiency with Articulate Storyline, Rise, Adobe Captivate, Camtasia, and related development tools. - Strong writing and editing skills, with the ability to simplify complex regulatory or policy content. - Familiarity with Federal contracting environments, including deliverable‑driven schedules, LOE management, and quality control expectations. - Understanding of Section 508 accessibility requirements and remediation practices. - Ability to work independently, manage multiple concurrent tasks, and meet tight deadlines during surge periods. - Strong communication and collaboration skills for working with SMEs, PMs, and Federal stakeholders. Work Structure & Availability - 1099 independent contractor role with deliverable‑based assignments. - Surge‑support availability required during peak workload periods (e.g., end‑of‑quarter, new policy releases, curriculum overhauls). - Flexible remote work with required availability for scheduled SME sessions and review meetings. - Hours may vary based on contract needs; some weeks may require rapid‑turnaround development. Why SCC - Support mission‑critical Federal programs with national impact. - Collaborate with experienced Federal SMEs and high‑performing contractor teams. - Work on modern, high‑visibility training initiatives that shape agency learning strategies.