• Demonstrates a positive attitude and creates good relationships with team, patients, and guests • Achieves 90% target for inbound and outbound calls • Schedules patients as trained per Best Practice Scheduling guidelines • Accurately documents conversations in patients’ electronic medical record • Verifies appropriate insurance(s) on patients, when appropriate • Confirms updates regarding patient demographic information during each visit: Name, DOB, Phone Number, Insurance • Respects and always maintains privacy and dignity of patients’ information to assure client confidentiality • Understands and follows the Code of Conduct, OSHA, and HIPAA guidelines • Meets the performance and skill metrics of the position, which are subject to change • Manages large amounts of calls in a timely manner • Follows communication ‘scripts’ when handling various topics • Identifies and resolves issues by using active listening and problem-solving skills • Understands disposition codes • Performs all other duties as assigned.

Role Description As a Patient Support Coordinator, you’ll be the warm, knowledgeable voice that patients rely on from their very first interaction with Montu UK. Acting as the front line of our patient experience, you’ll handle around 450 calls each week, spending roughly five minutes per call guiding patients through a variety of needs - from answering questions to providing reassurance and practical support. No two conversations are the same. Your ability to combine efficiency, empathy, and expertise will ensure every patient feels heard, supported, and confident in their journey with us. By delivering clear information, compassionate care, and seamless service, you’ll play a vital role in creating a positive and trusted experience for every patient who reaches out to Montu UK. Salary: £27,000 40 hour working week. (5 days - Remote - in the UK) Hours: 7:30am - 4:30pm/9:30am-6:30pm Some weekend working is required across a 5 day week. Qualifications - High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism. - Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills. - Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening. - IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus. - Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently. Requirements - High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey. - Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy. - Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR. - Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care. - Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times. Benefits - Work-Life Balance: 40-hour work week (5 days) - fully remote. - Generous Leave: 25 days holiday, rising to 27 days after 1 years service, then 30 after 2 years service + bank holidays. - Pension Scheme: Employer matching up to 5%. - Professional Growth: Opportunities for learning, development, and career progression within a forward-thinking company. - Meaningful Impact: Contribute to a team that’s dedicated to innovating patient care and improving lives. Company Description Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.

Role Description A fantastic opportunity has arisen for a Virtual Casework Coordinator to join the Casework and Community Engagement Team at SSAFA, the Armed Forces charity. - Responsible for the efficient daily operations of the Virtual Casework Office. - Work collaboratively with SSAFA colleagues and volunteers across all Regional Offices to ensure beneficiaries receive a consistent, timely, and high-quality service. - Provide specialist administrative support, including support for the volunteer network and caseworkers, particularly with completion of cases. - Support regions transitioning to the new digital platform, stepping in where extra help is needed. Qualifications - Track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility, or immigration issues. - Knowledge of safeguarding and GDPR. - Experience in dealing with sensitive information and people in vulnerable situations. - Excellent customer service skills by telephone, e-mail, and face to face. - Proficient in Microsoft Office 365. - Experience in planning and managing own workload with minimal supervision. - Understanding of the way of life for today's Armed Forces, veterans, and their families. - Experience of recruiting and supporting volunteers. - Understanding of the voluntary sector, preferably the military charity sector. Benefits - Click here to view the benefits SSAFA has to offer. How to apply - Click on 'Start your application' now. - If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk. Closing date Midnight on Sunday 26 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews TBC

Role Description National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable future. Due to continuous growth, we are looking for SEP Senior Engagement Coordinator to join us. This role sits in the SEP Engagement Team, responsible for the engagement and communications activities integral to the development of NESO’s strategic energy plans. The SEP Engagement Team provides direct support to the RESP (regional energy strategic planning), SSEP (Strategic Spatial Energy Plan), and CSNP (Centralised Strategic Network Plan) teams. As a SEP Senior Engagement Coordinator, you will own and drive complex engagement activity across defined programme areas, coordinating across teams and programmes, and identifying wider strategic engagement issues that require practical solutions. You will provide subject matter guidance to colleagues, shape engagement frameworks and toolkits within your remit, influence senior internal stakeholders, and support consistent, insight-led engagement across Strategic Energy Planning. The role is home-based with some travel required. We will consider candidates from anywhere in Great Britain. Key Accountabilities - Own and drive engagement plans, stakeholder maps, and delivery schedules for defined programme areas, ensuring activity is proportionate, well-sequenced, and aligned with wider SEP priorities. - Provide subject matter guidance to relationship managers and other colleagues, helping them apply good engagement practice and use agreed channels effectively. - Influence senior internal stakeholders across Strategic Energy Planning, Corporate Affairs, and Customer to adopt consistent engagement sequencing, messaging, and stakeholder management approaches. - Ensure Salesforce and other engagement data are used consistently to record activity, identify insight, track actions, and evidence how engagement has informed strategic outputs. - Identify wider engagement risks, dependencies, or improvement opportunities and recommend proportionate solutions to managers and programme leads. - Produce regular insight-led reports on completed and planned engagement activity, highlighting strategic risks, stakeholder themes, decisions required, and opportunities to improve alignment. - In this role, decision-making is expected to sit primarily at Recommend / Input / Perform level: you will recommend improvements, provide evidence and insight to inform decisions, and lead delivery within your defined remit, escalating decisions that require formal Manager approval. Qualifications - Experience of working in the energy industry. - Experience of delivering complex engagement activity in a dynamic external stakeholder environment, where coordination across teams and programmes is essential to success. - Experience of building, managing, and influencing relationships with internal and external stakeholders, including senior colleagues. - Ability to join the dots across complex and fast-changing engagement activity, making trade-off decisions and recommending practical solutions to improve alignment. - Strong planning, coordination, and prioritisation skills, including the ability to self-manage competing priorities and work comfortably in cross-functional or virtual teams. - Strong communication and influencing skills, with the confidence to guide colleagues on engagement good practice and support consistent decision-making. - Experience of producing timely and accurate reports that identify insight, risks, actions, and opportunities to improve engagement outcomes. - Ability to be flexible in line with changing priorities, while maintaining strategic focus, proportionality, and quality of delivery. - Experience of supporting, mentoring, or line managing colleagues, including helping L5/L6 colleagues prioritise delivery and develop effective engagement practice. Requirements - Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements. Benefits - A competitive salary of £50,000 - £55,000 dependent on experience and capability. - You will receive a bonus based on company performance. - 26 days annual leave as standard. - A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. - Annual Enrollment to NESO Savings Plan, when you save between £20 - £500 a month from your take-home pay, we will pay a 50% matching contribution. - Flexible Bank Holidays & Holiday Trading. - Additional Birthday Day Off. - Cycle to Work Scheme, Retail & Gym Discounts. - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance.