Armed Forces Charities (SSAFA)

Role Description A fantastic opportunity has arisen for a Virtual Casework Coordinator to join the Casework and Community Engagement Team at SSAFA, the Armed Forces charity. - Responsible for the efficient daily operations of the Virtual Casework Office. - Work collaboratively with SSAFA colleagues and volunteers across all Regional Offices to ensure beneficiaries receive a consistent, timely, and high-quality service. - Provide specialist administrative support, including support for the volunteer network and caseworkers, particularly with completion of cases. - Support regions transitioning to the new digital platform, stepping in where extra help is needed. Qualifications - Track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility, or immigration issues. - Knowledge of safeguarding and GDPR. - Experience in dealing with sensitive information and people in vulnerable situations. - Excellent customer service skills by telephone, e-mail, and face to face. - Proficient in Microsoft Office 365. - Experience in planning and managing own workload with minimal supervision. - Understanding of the way of life for today's Armed Forces, veterans, and their families. - Experience of recruiting and supporting volunteers. - Understanding of the voluntary sector, preferably the military charity sector. Benefits - Click here to view the benefits SSAFA has to offer. How to apply - Click on 'Start your application' now. - If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk. Closing date Midnight on Sunday 26 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews TBC

Role Description This is an exciting opportunity to develop and strengthen SSAFA's Community Volunteering Service, supporting serving personnel and their families. - Oversee the full lifecycle of community volunteers, from recruitment and development through to supervision, ensuring a high-quality and impactful service. - Work closely with the Serving Community Service Manager and wider SSAFA teams to deliver a sustainable service. - Build effective referral pathways and strengthen partnerships across the Armed Forces community. - Promote SSAFA's support through engagement activities and events. - Identify and secure funding opportunities in partnership with the Grants and Statutory Income team. - Contribute to funding applications and support the long-term sustainability of community volunteering initiatives. Qualifications - Experience managing volunteers, ideally across dispersed locations. - Strong understanding of community service delivery. - Highly organised with excellent attention to detail. - Confident in analysing data and producing clear reports. - Strong communication and relationship-building skills. - Ability to work independently and manage competing priorities. - Good understanding of safeguarding responsibilities and data protection requirements. - Clear understanding of the Armed Forces community and the unique challenges faced by serving personnel and their families. Benefits - Download the full job description here. - Review the benefits that SSAFA has to offer here. How to apply - Click on 'Start your application' now. - If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk. Closing date Midnight on Sunday 26 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews TBC