National Energy System Operator

Role Description National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable future. Due to continuous growth, we are looking for SEP Senior Engagement Coordinator to join us. This role sits in the SEP Engagement Team, responsible for the engagement and communications activities integral to the development of NESO’s strategic energy plans. The SEP Engagement Team provides direct support to the RESP (regional energy strategic planning), SSEP (Strategic Spatial Energy Plan), and CSNP (Centralised Strategic Network Plan) teams. As a SEP Senior Engagement Coordinator, you will own and drive complex engagement activity across defined programme areas, coordinating across teams and programmes, and identifying wider strategic engagement issues that require practical solutions. You will provide subject matter guidance to colleagues, shape engagement frameworks and toolkits within your remit, influence senior internal stakeholders, and support consistent, insight-led engagement across Strategic Energy Planning. The role is home-based with some travel required. We will consider candidates from anywhere in Great Britain. Key Accountabilities - Own and drive engagement plans, stakeholder maps, and delivery schedules for defined programme areas, ensuring activity is proportionate, well-sequenced, and aligned with wider SEP priorities. - Provide subject matter guidance to relationship managers and other colleagues, helping them apply good engagement practice and use agreed channels effectively. - Influence senior internal stakeholders across Strategic Energy Planning, Corporate Affairs, and Customer to adopt consistent engagement sequencing, messaging, and stakeholder management approaches. - Ensure Salesforce and other engagement data are used consistently to record activity, identify insight, track actions, and evidence how engagement has informed strategic outputs. - Identify wider engagement risks, dependencies, or improvement opportunities and recommend proportionate solutions to managers and programme leads. - Produce regular insight-led reports on completed and planned engagement activity, highlighting strategic risks, stakeholder themes, decisions required, and opportunities to improve alignment. - In this role, decision-making is expected to sit primarily at Recommend / Input / Perform level: you will recommend improvements, provide evidence and insight to inform decisions, and lead delivery within your defined remit, escalating decisions that require formal Manager approval. Qualifications - Experience of working in the energy industry. - Experience of delivering complex engagement activity in a dynamic external stakeholder environment, where coordination across teams and programmes is essential to success. - Experience of building, managing, and influencing relationships with internal and external stakeholders, including senior colleagues. - Ability to join the dots across complex and fast-changing engagement activity, making trade-off decisions and recommending practical solutions to improve alignment. - Strong planning, coordination, and prioritisation skills, including the ability to self-manage competing priorities and work comfortably in cross-functional or virtual teams. - Strong communication and influencing skills, with the confidence to guide colleagues on engagement good practice and support consistent decision-making. - Experience of producing timely and accurate reports that identify insight, risks, actions, and opportunities to improve engagement outcomes. - Ability to be flexible in line with changing priorities, while maintaining strategic focus, proportionality, and quality of delivery. - Experience of supporting, mentoring, or line managing colleagues, including helping L5/L6 colleagues prioritise delivery and develop effective engagement practice. Requirements - Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements. Benefits - A competitive salary of £50,000 - £55,000 dependent on experience and capability. - You will receive a bonus based on company performance. - 26 days annual leave as standard. - A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. - Annual Enrollment to NESO Savings Plan, when you save between £20 - £500 a month from your take-home pay, we will pay a 50% matching contribution. - Flexible Bank Holidays & Holiday Trading. - Additional Birthday Day Off. - Cycle to Work Scheme, Retail & Gym Discounts. - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance.