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Logicalis GmbH logo
Logicalis GmbH

Architects of Change

Infrastructure Technician – UC

Location

Ohio

Posted

12 days ago

Salary

0

Seniority

Senior

Associate DegreeExperience acceptedEnglish

Job Description

Infrastructure Technician – UC

Logicalis GmbH

• Responsibilities include on-site troubleshooting of reported telephony issues • Working with the customers on MACD updates and changes • Working with internal house wiring connections, POTS lines, and other PBX integrations • Assisting the client with troubleshooting and repairs of a multitude of issues that may arise • Provides technical phone support for employees of corporate customers in a Cisco Systems based calling environment • Administers the day-to-day operations of support • Manages escalation procedures and ensure service levels are maintained • Oversees the work of vendors or maintenance staff to ensure that all reported issues are resolved or properly triaged • Utilizes trouble-ticket system to keep detailed transactional records of communication, problems, action taken, and mitigation or resolution updates • Performs project related tasks assigned by Project Manager • Tracks and monitors all assigned outstanding issues

Job Requirements

  • Education : Trade School Certificate or Associate Degree in related field preferred
  • Hands on experience supporting Cisco System calling environment required
  • Hands on experience with Analog wall frame environments a plus (66 & 110 blocks)
  • Basic PBX experience preferred
  • Knowledge of basic computer and networking hardware and maintenance
  • Strong diagnostic and problem-solving skills
  • Detail-oriented and dedicated to excellence and customer satisfaction
  • Excellent written and verbal communication skills; ability to translate complex technology concepts into user-friendly terms
  • Exceptional organizational and time management skills; able to manage multiple priorities in a fast-paced environment
  • Must have transportation to be able to travel from site to site within North East Ohio
  • Strong working knowledge of Microsoft Office
  • Preferred certifications: Computing Technology Industry Association (CompTIA) A+ a plus
  • Any Vendor based certification for PBXs being supported

Benefits

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Adheres to information security policies and best practices by limiting user system access based on business need-to-know

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