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Architects of Change
Infrastructure Technician – UC
Location
Ohio
Posted
12 days ago
Salary
0
Seniority
Senior
Job Description
Infrastructure Technician – UC
Logicalis GmbH
• Responsibilities include on-site troubleshooting of reported telephony issues • Working with the customers on MACD updates and changes • Working with internal house wiring connections, POTS lines, and other PBX integrations • Assisting the client with troubleshooting and repairs of a multitude of issues that may arise • Provides technical phone support for employees of corporate customers in a Cisco Systems based calling environment • Administers the day-to-day operations of support • Manages escalation procedures and ensure service levels are maintained • Oversees the work of vendors or maintenance staff to ensure that all reported issues are resolved or properly triaged • Utilizes trouble-ticket system to keep detailed transactional records of communication, problems, action taken, and mitigation or resolution updates • Performs project related tasks assigned by Project Manager • Tracks and monitors all assigned outstanding issues
Job Requirements
- Education : Trade School Certificate or Associate Degree in related field preferred
- Hands on experience supporting Cisco System calling environment required
- Hands on experience with Analog wall frame environments a plus (66 & 110 blocks)
- Basic PBX experience preferred
- Knowledge of basic computer and networking hardware and maintenance
- Strong diagnostic and problem-solving skills
- Detail-oriented and dedicated to excellence and customer satisfaction
- Excellent written and verbal communication skills; ability to translate complex technology concepts into user-friendly terms
- Exceptional organizational and time management skills; able to manage multiple priorities in a fast-paced environment
- Must have transportation to be able to travel from site to site within North East Ohio
- Strong working knowledge of Microsoft Office
- Preferred certifications: Computing Technology Industry Association (CompTIA) A+ a plus
- Any Vendor based certification for PBXs being supported
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Adheres to information security policies and best practices by limiting user system access based on business need-to-know
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