• Actively participate in Salesforce training pathways, complete assigned Trailhead modules, and work toward achieving foundational Salesforce certifications • Execute basic, well-scoped development tasks under the guidance of senior team members, applying core coding principles to Apex, Lightning Web Components (LWC), and declarative tools (Flows, Validation Rules) • Attend technical discovery and solutioning sessions as an observer to learn how business requirements are converted into technical specifications • Test, debug, fix errors and QA your own work, write clear technical documentation • Progressively increase efficiency to hit billable metrics, aiming for a consistent billable target as platform competence grows • Participate actively in delivery team ceremonies such as daily stand-ups, project syncs, and backlog reviews • Maintain transparent communication regarding task status, ask clarifying questions early, and flag blockers immediately

• Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. • Provide accurate technical guidance on ITSM and CMDB application and integration capability. • Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, test scripts, and build docs. • Build Pentaho Spoon Jobs and Transformations to import data into the CMDB. • Add fields to and set up and monitor/maintain Atrium Core products including datasets, reconciliation, and normalization. • Develop or maintain service offerings, products or functionality, or integrations in Developer Studio, Innovation Studio, Pentaho Spoon, Dashboards, or otherwise. • Develop or maintain RestAPI, WebService, and LDAP integrations between Helix and external applications/systems. • Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes. • Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds. • Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. • Identify and communicate gaps between out of the box workflow and custom requirements. • Work with teams to provide out-of-the-box solutions in order to minimize customization. • Advise on and build long-term and supportable customizations where OOTB is not possible. • Maintain system production support and ensure system integrity by utilizing defined configuration control practices and change management processes. • Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products. • Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed. • Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

• Own the full lifecycle of cross-platform People & Culture solutions, bridging systems like Workday, ServiceNow HRSD, and broader HR tooling to architect secure, scalable, and seamless employee experiences • Spearhead the evaluation, design, and implementation of AI-driven HR solutions and leverage AI applications, AI-assisted coding practices, and multi-agent orchestration to accelerate development, optimize data mapping, and build robust automated workflows • Serve as the senior subject matter expert and strategic partner to HR, Payroll, and IT executives, translating complex technical concepts and AI capabilities into actionable business value, ensuring optimal user experiences and cross-platform synergy • Drive AI and P&C technology investments by developing data-driven business cases with clear ROI, defining key success metrics for adoption, and creating compelling presentations to communicate strategy and impact to executive leadership • Develop and execute comprehensive implementation plans using agile methodologies, and design robust test plans and scripts to ensure all Workday integrations and custom AI applications are delivered on time, high-quality, and bug-free

• Supporting and enhancing a live, business-critical Dynamics 365 / Dataverse platform • Designing and configuring workflows, working with Dynamics 365 data structures, and delivering improvements that drive business value • Building and maintaining plugins, custom APIs, integrations, and model-driven applications • Taking ownership of data journeys across the ecosystem, from initial ingestion through to downstream systems • Investigating and resolving issues across CRM functionality, integrations, and data processes • Driving improvements in platform stability, performance, and long-term maintainability • Partnering with business users, product teams, data specialists, and integration teams to deliver effective solutions