• Set strategy for design, market position, and cost investment/ containment for all employee benefit programs globally • Establish cadence with benefits delivery to ensure alignment, coaching and support • Manage core supplier partnerships - such as GBM, US consulting, and others to ensure best in class service and timely execution of all deliverables • Enhance employee experience to ensure awareness and easy of navigation for Kyndryls benefit programs • Harmonize and simply programs to enable consistency, and investment in market aligned programs • Act as consultant and partner to country HRBP leaders in curating solutions to human capital needs

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S. Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The Role Cedar is looking for a Sr. Director, Commercial Strategy to help strengthen how we commercialize, launch, and scale products across Cedar’s portfolio. This role will sit within Cedar’s Commercial Strategy & GTM team and partner closely with Product, Product Marketing, Sales, Sales Enablement, Client Management, Delivery, Product Strategy & Operations (PS&O), and Finance. The Sr. Director will help translate Cedar’s product strategy into clear launch plans, pitch strategy, commercial readiness, rollout plans, and field guidance. This is a high-impact role for someone who can operate at the intersection of product, sales, marketing, and customer delivery. The ideal candidate can turn complex product capabilities into simple commercial narratives, build repeatable launch motions, and help customer-facing teams understand what to sell, to whom, when, and why. Responsibilities GTM Strategy & Commercialization - Define target segments, buyer personas, qualification criteria, use cases, launch sequencing, and commercial readiness requirements. - Partner with Product and Commercial Strategy to ensure launch plans are grounded in product readiness, customer need, market opportunity, and business impact. - Translate product capabilities into clear buyer-facing narratives, pitch strategy, ROI stories, and objection handling. - Support strategic customer and prospect conversations by helping shape executive narratives and product pitch materials. Launch Planning & Field Readiness - Own launch planning for priority products and commercialization efforts, including pilot, beta, limited release, and broader rollout motions. - Partner with Sales Enablement and Product Marketing to ensure Sales, Client Management, Delivery to develop and execute different GTM motions (e.g. launches, feature releases) and ensure other customer-facing teams are ready to sell and support new offerings. - Create or guide sales playbooks, launch briefs, qualification guidance, objection handling, and internal FAQs. - Partner with Product to align launch timing, product dependencies, release readiness, and field communications. - Establish feedback loops from Sales, Client Management, Delivery, and customers to inform product iteration, messaging, packaging, and launch decisions. Pilot-to-Scale Motion - Partner with Product, Commercial Strategy, Client Management, and Delivery to define pilot objectives, success criteria, rollout plans, and scale decisions. - Help determine when products are ready to sell, scale, pause, reposition, or require further validation. - Track launch performance and synthesize learnings from early sales cycles, pilots, deployments, and customer feedback. - Lead launch retrospectives and recommend improvements to Cedar’s commercialization process. Requirements - 8-12+ years of experience in GTM strategy, product commercialization, product marketing, sales strategy, customer strategy, consulting, or a related role. - Experience commercializing enterprise SaaS, healthcare technology, fintech, AI-enabled products, revenue cycle solutions, or other complex B2B products strongly preferred. - Strong ability to translate product capabilities into clear customer value, sales narratives, and commercial strategy. - Experience leading or supporting product launches, pilot-to-scale motions, sales enablement, or field readiness. - Strong cross-functional collaborator with experience partnering across Product, Sales, Product Marketing, Enablement, Client Management, Delivery, and Finance. - Excellent communication skills and comfort creating executive narratives, pitch materials, playbooks, and launch plans. - Commercial judgment and ability to understand buyer needs, sales motions, implementation considerations, and operational constraints. - Comfort operating in fast-moving, ambiguous environments where product and GTM strategy are still evolving. What Success Looks Like - Cedar launches products with clearer strategy, better sequencing, and stronger field readiness. - Customer-facing teams understand what to sell, to whom, when, and how. - Product Marketing and Sales Enablement have sharper inputs for messaging, collateral, and training. - Pilots and launches have clear success criteria, feedback loops, and scale decisions. - Cedar has a more repeatable commercialization motion across new products and growth bets. Compensation Range and Benefits - Salary Range* in CA, NY, NJ, CT, WA: $178,500 - $210,000 - Salary Range* NOT in CA, NY, NJ, CT, WA: $160,700 - $189,050 - This role is also equity eligible - This role offers a competitive benefits and wellness package *Subject to location, experience, and education #LI-REMOTE What do we offer to the ideal candidate? - A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year - Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you - For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge - 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work - Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) - Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month) - Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation - Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally About us Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z). As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S. Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The Role Cedar is looking for a Director, Commercial Strategy to help strengthen how we evaluate, prioritize, and scale our product investments across Cedar’s portfolio. This role will sit within Cedar’s Commercial Strategy & GTM team and partner closely with Product, Finance, Sales, Client Management, Delivery, and Product Marketing. The role will bring structure and analytical rigor to Cedar’s product investment decisions, helping connect market signals, product strategy, business cases, unit economics, and commercial outcomes around new and emerging products. This is a high-impact role for someone who enjoys turning ambiguity into clear recommendations, building executive-ready business cases, and helping a company make sharper decisions about where to invest, scale, pause, or deprioritize. Responsibilities Commercial Strategy & Portfolio Planning - Support Cedar’s product and commercial strategy across core products and emerging growth bets, including AI offerings. - Build and maintain frameworks for evaluating product investments across market opportunity, customer need, revenue potential, margin impact, strategic fit, and feasibility. - Partner with Product on portfolio prioritization, roadmap tradeoffs with commercial implications, and investment recommendations. - Synthesize customer, market, sales, competitive, and product performance signals into clear recommendations for Commercial and Product leadership. - Identify where Cedar may be over- or under-investing across products, segments, or growth opportunities. Business Cases & Product Economics - Build and pressure-test business cases for new product bets, product extensions, and strategic initiatives. - Develop financial and operating models to evaluate revenue opportunity, gross margin, implementation effort, cost to serve, unit economics, and ROI. - Partner with Finance to align on assumptions, reporting, and product-level business performance. - Support pricing, packaging, and monetization analysis in partnership with Commercial Strategy, Finance, Product, and Sales. - Help define success metrics and stage gates for product investments, pilots, and commercialization efforts. Executive Decision Support - Prepare investment memos, portfolio reviews, and executive-ready materials for Commercial leadership, Product leadership, ELT, and board-facing discussions. - Track product impact against agreed business outcomes, including revenue, retention, adoption, margin, implementation readiness, and customer value. - Support build / buy / partner analysis, including strategic rationale, partnership economics, and commercial implications. - Help create a repeatable operating model for product investment tracking and ROI review. Requirements - 6-10+ years of experience in strategy, business operations, strategic finance, consulting, product strategy, GTM strategy, or a related role. - Experience in B2B SaaS, healthcare technology, fintech, revenue cycle, or another complex enterprise software environment strongly preferred. - Strong financial modeling and analytical skills, with the ability to translate data into clear business recommendations. - Experience building business cases, investment recommendations, market analyses, or product / segment prioritization frameworks. - Strong executive communication skills and comfort preparing materials for senior leadership. - Ability to work cross-functionally with Product, Finance, Sales, Product Marketing, Client Management, Delivery, and Operations. - Comfort operating in ambiguity and creating structure around complex, early-stage product and market questions. - Strong judgment, intellectual honesty, and ability to recommend when Cedar should invest, pause, pivot, or deprioritize. What Success Looks like - Cedar has clearer business cases and investment criteria for major product bets. - Commercial, Product, Finance, and PS&O are aligned on how product investments are evaluated and tracked. - ELT has better visibility into product-level business performance and ROI. - Cedar makes sharper decisions about where to invest, scale, pause, or deprioritize. - The Commercial Strategy & GTM team has strong analytical leverage across portfolio planning, economics, and executive decision support. Compensation Range and Benefits - Salary Range* in CA, NY, NJ, CT, WA: $140,250 - $165,000 - Salary Range* NOT in CA, NY, NJ, CT, WA: $126,200 - $148,500 - This role is also equity eligible - This role offers a competitive benefits and wellness package *Subject to location, experience, and education #LI-REMOTE What do we offer to the ideal candidate? - A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year - Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you - For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge - 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work - Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) - Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month) - Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation - Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally About us Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z). As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

Role Description This role owns GOARC's global implementation and delivery function end to end, including methodology, execution quality, program governance, team development, and delivery economics. While enterprise programs demand the highest levels of governance and executive engagement, this leader is equally responsible for continuously improving GOARC's SMB and midmarket delivery motion through standardization, automation, AI, and operational excellence to increase implementation quality, speed, and scalability across all customer segments. This role requires regular travel to support customer implementation programs. What You Will Own - Enterprise Program Governance: Own governance across GOARC's strategic enterprise implementation portfolio, including phase-gate discipline, steering committee leadership, escalation judgment, wave planning, site readiness, and executive reporting. - Delivery Methodology: Evolve GOARC's implementation methodology into a comprehensive delivery operating model, standardized governance, templates, quality standards, and execution practices for global deployments. - Program Management Office: Establish and mature GOARC's Project Management Office to provide the governance, operational cadence, and portfolio visibility required to successfully execute enterprise implementations at scale. - Team Development and Capacity Building: Lead and scale GOARC's Professional Services organization into a high-performing global team capable of delivering complex enterprise programs with consistency and excellence. - Delivery Economics: Own the operational and financial performance of the Professional Services organization, balancing delivery quality, implementation capacity, utilization, and customer outcomes. - Cross-functional Leadership: Own the operational partnership between Professional Services, Presales, Customer Success, Support, Product, and Engineering. - CS Handoff and Value Continuity: Define and enforce the standard for a complete implementation handoff to Customer Success. Qualifications - 10+ years leading enterprise SaaS implementations or Professional Services organizations, including 5+ years in delivery leadership. - Demonstrated experience governing multi-site or multi-wave enterprise rollouts. - Proven ability to adapt and mature a delivery methodology. - Strong executive presence. - Builder orientation. - Experience in industrial, manufacturing, EHS, safety, or operational technology SaaS is strongly preferred. - Hands-on orientation. What Success Looks Like - First 30 Days: - Assume executive ownership of GOARC's global Professional Services organization and active implementation portfolio. - Build relationships with key customer stakeholders. - Assess delivery methodology, governance, staffing, utilization, capacity, and implementation health. - Complete a comprehensive assessment of GOARC's active enterprise implementation portfolio. - Present a prioritized 90-day action plan to executive leadership. - First 60 Days: - Stand up governance and reporting cadence across all strategic implementations. - Introduce enhancements to the GOARC implementation methodology. - Improve executive visibility into delivery health. - Develop a 12- to 18-month Professional Services capacity and hiring plan. - Reduce delivery risk across active enterprise implementations. - First 6 Months: - Continue maturing the GOARC implementation methodology. - Improve implementation predictability, consultant utilization, project profitability, and customer satisfaction. - Establish a scalable PMO cadence. - Build the organizational structure and leadership required to support 2027 growth. - Successfully execute key milestones across GOARC's strategic enterprise implementation portfolio. What This Is Not This is not a role for someone who wants to optimize an already-mature professional services function. If a high-stakes program, real ownership, and the chance to define how enterprise implementation is done are more compelling to you than a large team, a fully defined playbook, and a predictable operating environment, this role was built for you. Benefits - Competitive compensation - Comprehensive medical, dental, and vision coverage - 401(k) retirement savings plan - Flexible paid time off and company holidays - Professional development and industry conference opportunities - Remote-first work environment with flexibility