Role Description Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Miele, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in German (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for Dutch speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 days of sunshine a year! - Fully Paid Training. - Health Insurance. - And Much More..

Role Description Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Canon, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in Dutch (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for Dutch speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 days of sunshine a year! - Fully Paid Training. - Health Insurance. - And Much More..

• Provide exceptional Customer Service support to the Airbnb community • Take end-to-end ownership of all assigned cases • Ensure complete final resolution of cases while fostering relationships • Personalize communications to users, demonstrating high hospitality standards • Interact with customers through various channels including live chat and phone

Role Description In this role you will report directly to a support team lead and will serve as a contributor on the support team. As the Family Support Representative, you will be responsible for: - Responding to support inquiries from families in a timely manner through phone, email and chat. - Troubleshooting issues and answering support questions through active listening and empathy, and providing solutions and escalating to the appropriate team when necessary. - Meeting and maintaining customer satisfaction and team call handling goals. - Participating in initiatives that support families, schools and internal teams. - Collaborating with the team lead and other team members on continuous improvements to the product or processes that would improve the overall family user experience. Qualifications - Applicants MUST reside in one of the following states: AZ, CA, CO, CT, DE, DC, FL, HI, IL, KY, ME, MD, MA, NJ, NY, NC, OR, PA, RI, SC, TX, UT, VA, WA, WI. - Strong verbal and written communication skills. - Comfortable working flexible hours, including evening/night and weekend shifts during peak support season (October through March). - Genuinely enjoys and finds fulfillment in helping people solve their problems. - Experience working in customer facing roles / on customer facing teams. Prior experience in a school or educational setting is a bonus. - Ability to multitask, prioritize, and manage time effectively. - Ability to work individually and as part of a team. - Comfortable with technology and able to learn new systems and software quickly. - Self-motivated with a growth mindset and a genuine interest in developing professionally. Benefits - Fully remote team and work environment. - Available shifts: - Monday – Friday 8:00am – 5:00pm EST - Monday – Friday 9:00am – 6:00pm EST - Monday – Friday 10:00am – 7:00pm EST - Monday – Friday 1:00pm – 10:00pm EST - Mon / Tue / Wed / Fri / Sat 10:00am – 7:00pm EST - Mon / Tue / Wed / Fri / Sun 12:00pm – 9:00pm EST (Sunday: 10:00am – 7:00pm) - Mon / Tue / Fri / Sat / Sun 11:00am – 8:00pm EST (Sunday: 10:00am – 7:00pm) - Mon / Tue / Fri / Sat / Sun 12:00pm – 9:00pm EST (Saturday: 11:00am – 8:00pm, Sunday: 10:00am – 7:00pm) - Mon / Thu / Fri / Sat / Sun 10:00am – 7:00pm EST (Saturday: 9:00am – 6:00pm, Sunday: 10:00am – 7:00pm) - Tuesday – Saturday 2:00pm – 11:00pm EST (Saturday: 11:00am – 8:00pm)