Role Description We're currently looking for top talent to fill the role below: - Role: Monday Implementation Manager - Monthly Rate: $3,000 - Availability: Full-time - 40 hours/week - Time Zone: 9-6 PM EST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. - English Proficiency Rating: You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume): Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video: Record a short introduction video (preferably using Loom) and provide the link in your application. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Qualifications - Exceptional problem-solving skills and a proactive approach to challenges. - Experience providing training and creating documentation for end-users. - Familiarity with related platforms (e.g., make.com, Zapier) is a plus. - Excellent communication skills, both written and verbal. Requirements - Proven experience with monday.com, including advanced workflow design, automations, and integrations. - 3+ years of project management, implementation, or consulting experience in a client-facing role. - Strong ability to manage multiple client accounts and prioritize effectively. Benefits - Competitive Salary – We recognize your skills and experience with a great compensation package. - 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - US Holidays Off – Enjoy 12 paid US holidays throughout the year. - Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

• Lead early clinical, operational, and technical workflow-discovery discussions. • Assess integration, image-routing, infrastructure, security, resourcing, dependency, and implementation risks before contracting. • Partner with Sales and Solutions Architecture to establish the preliminary implementation approach, scope, timeline, and client expectations. • Lead the end-to-end implementation of Cleerly for new and expanded clients in hospitals, health systems, cardiology practices and imaging centers, managing multiple complex projects simultaneously. • Develop and manage project plans and timelines to drive successful project delivery. • Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and alignment on project goals.

• Mapping solutions to value across large and dynamic organizations. • Participating in discovery and driving qualification of new opportunities. • Preparing and conducting product demonstrations. • Advising and supporting customers’ technical stakeholders. • Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values. • Building and maintaining strong relationships with customers. • Preparing and providing input for functional and technical sections of RFPs/RFQs. • Supporting sales and marketing activities.

Role Description Gritter Francona is looking for a Change Management Specialist that will be responsible for planning, coordinating, and implementing organizational change management activities that support the Veterans Health Administration (VHA) Veterans Family Member Program (VFMP) Modernization Portfolio. This role ensures that modernization initiatives are successfully adopted by preparing stakeholders, minimizing operational disruption, and facilitating the transition to new business processes, technologies, and ways of working. The Change Management Specialist collaborates with Government leadership, Integrated Project Teams (IPTs), project managers, business owners, technical teams, vendors, and end users to develop and execute change management strategies that promote stakeholder engagement, communication, training, and user adoption. The role supports modernization efforts that improve operational efficiency, scalability, and service delivery while ensuring sustainable implementation across VFMP operations. Key Responsibilities - Develop, implement, and maintain organizational change management strategies that support the successful delivery of modernization initiatives across the VFMP Modernization Portfolio. - Assess organizational readiness and identify potential impacts associated with new technologies, business processes, and modernization initiatives. - Develop change management plans that address stakeholder engagement, communications, training, user adoption, resistance management, and transition activities. - Collaborate with Government stakeholders, Integrated Project Teams (IPTs), project managers, business owners, and technical teams to ensure change management activities are integrated into project planning and execution. - Develop and execute communication strategies that provide timely, accurate, and consistent information regarding modernization initiatives, project milestones, system changes, and implementation activities. - Create communication materials, user guides, presentations, job aids, training materials, frequently asked questions, and other documentation supporting organizational change. - Coordinate and support training activities to prepare end users for new systems, business processes, and operational procedures. - Identify organizational risks associated with change initiatives and recommend mitigation strategies to minimize disruption to business operations. - Monitor stakeholder engagement and user adoption through surveys, feedback mechanisms, performance metrics, and readiness assessments. - Measure and report the effectiveness of change management activities using established Key Performance Indicators (KPIs) and other performance measures. - Support modernization initiatives designed to improve efficiency across high-volume business operations, including: - Beneficiary enrollment - Claims adjudication - Appeals processing - Benefits coordination - Care coordination - Pharmacy support - Nurse review - Processing of non-standard customer requests - Collaborate with technical teams supporting Electronic Data Interchange (EDI) implementation to ensure organizational impacts of provider, eligibility, and claims transaction changes are effectively communicated and incorporated into training and adoption strategies. - Promote continuous improvement by identifying lessons learned and recommending enhancements to change management processes, communications, and stakeholder engagement approaches. Qualifications - Bachelor's degree - Previous experience supporting the VHA or other government agency - Organizational change management principles, methodologies and best practices Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development