Role Description Scopely is looking for a VIP and Player Services Lead to join our Tiki Solitaire TriPeaks team in Canada on a remote basis. This role will help shape how Tiki Solitaire TriPeaks players experience the game and how the studio responds to their needs. By connecting direct player relationships, service operations, and cross-functional decision-making, the VIP and Player Services Lead will help the team build greater trust, address friction earlier, and create more thoughtful player experiences at scale. - Own and evolve the Tiki Solitaire TriPeaks VIP program, building personalized experiences, communications, events, and engagement strategies that strengthen player relationships and retention. - Manage relationships with high-value players across appropriate channels, using player behavior, feedback, and sentiment to identify needs and improve the overall player journey. - Partner with the Player Services Manager to improve the quality, consistency, and effectiveness of player support, including workflows, policies, macros, knowledge resources, and escalation practices. - Represent the voice of the player across Product, Engineering, Production, Live Operations, and QA, translating player insights into clear priorities and actionable recommendations. - Mentor and support the Bangalore-based Player Services team, strengthening capabilities in communication, empathy, problem-solving, judgment, and ownership. - Own the weekly Player’s Pulse, synthesizing player sentiment, customer satisfaction trends, VIP insights, recurring issues, and emerging risks for studio stakeholders. - Identify and implement improvements to Player Services tools, reporting, automation, training materials, and operating processes in partnership with Scopely’s central Player Experience team. - Support capacity planning and service strategy by identifying workload trends, skill gaps, operational risks, and opportunities to scale the team sustainably. Qualifications - Demonstrated experience managing VIP, retention, player services, community, customer experience, or comparable relationship programs. - Experience building trusted relationships with high-value or highly engaged customers through thoughtful, personalized communication. - Ability to use behavioral data, service trends, and qualitative feedback to identify issues, recommend improvements, and measure outcomes. - Experience collaborating across Product, Engineering, QA, Operations, Marketing, or Live Operations to resolve customer-facing issues and improve experiences. - Clear written and verbal English communication, with the ability to adapt messages for players, distributed teams, and senior studio stakeholders. - Experience mentoring or enabling distributed teams through coaching, documentation, training, and practical feedback. - Ability to work autonomously, identify emerging issues, and exercise sound judgment when priorities or solutions are not fully defined. - Strong attention to detail, with the ability to manage hands-on operational work while contributing to longer-term player experience strategy. Bonus Points - Experience supporting players in mobile or free-to-play games. - Experience designing or operating VIP events, loyalty programs, or retention initiatives. - Familiarity with customer support platforms, knowledge management systems, social channels, reporting tools, or workflow automation. - Experience working with teams based in Bangalore or across multiple regions and time zones. - Experience presenting customer or player insights to product and studio leadership. Benefits - Equity and bonuses eligibility. - Comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Company Description Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO.” Founded in 2011, Scopely is powered by its exceptional team and has been recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine.

Role Description The Director, Client Services, APAC is a client-facing role responsible for setting the strategic direction for one of StackAdapt's fastest-growing regions. You'll lead and scale a high-performing Client Services organization, partnering with regional and global leaders to deliver exceptional client outcomes while driving retention, commercial growth, and operational excellence across APAC. This role can be based in Singapore or Sydney, reporting to the SVP, Global Client Services. You'll lead a team of leaders across diverse markets, building leadership capability, strengthening regional operations, and ensuring our teams continue to deliver best-in-class service to our clients. As a member of the Global Client Services Leadership Team, you'll represent the voice of APAC, influence global strategy, and lead initiatives that shape the future of Client Services across the business. What You'll Be Doing: - Lead and coach leaders so your team has the exact training, support, and resources they need to build lasting careers and deliver exceptional results for our clients. - Drive retention and account expansion strategies to ensure our partners secure clear, proven value and continue growing their ad spend with us. - Partner directly with regional Sales teams on account planning and renewals to win new business and prove our platform fits client needs. - Meet directly with client executives and speak at key industry events to build trusted partnerships and resolve complex regional service challenges. - Simplify our day-to-day regional workflows and track clear performance metrics so our team can work productively without facing burnout. - Coordinate with our Legal and Revenue Operations teams to navigate regional data privacy regulations, keeping our operations secure and compliant across different APAC countries. - Work alongside global Product, Marketing, and Sales teams to bring local market feedback into our product pipeline, helping us build features that solve real regional needs. Qualifications - 10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech. - 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets. - Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models. - Fluency with DSP platforms, or a demonstrated ability to build deep platform mastery quickly. - Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia. - Proven success leading regional client services teams through periods of business growth or organisational change. - Proven experience owning executive-level client relationships, securing accounts through renewals, and working alongside Sales to lead commercial negotiations. - Strong financial skills to manage regional budgets, allocate resources, and ensure solid business returns. - Experience designing service models and frameworks that help teams support clients efficiently as we grow. - Excellent stakeholder management skills, with a track record of driving initiatives across Sales, Product, Marketing, Revenue Operations, and Analytics. - Strong analytical skills to look at operational numbers and make clear, practical business decisions. - Experience using automation, AI, and technology to improve daily workflows and team productivity. - A passion for developing managers and creating a positive, collaborative team culture. - Working understanding of the regional regulatory and data privacy rules in APAC. Benefits - Highly competitive salary - Retirement/ 401K/ Pension Savings globally - Competitive Paid time off packages including birthday's off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books etc) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events!

• Provide operational, administrative, and analytical support for client care programs • Maintain service standards and monitor performance metrics • Coordinate training initiatives • Assist with reporting and quality assurance activities • Support customer service initiatives and improvement projects • Interact with North American veterinary clinics and pet parents by phone and email

Title: Head of Design and Architecture Services Job Requisition ID: 8655 Legal Entity: Monash Health Location: Clayton, VIC, AU, 3168 Employment Type: Full Time Job Description: Monash Health exists to reimagine care, so that people can live their best lives. We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. As a leading academic health service, were committed to providing tomorrows care today by integrating research, teaching and training into everyday practice. Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network. Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation. To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers. Shape how digital change is experienced across one of Australias largest health services. About the Service The Design and Architecture Services Department provides strategic architectural leadership across Monash Health, ensuring digital investments, systems and solutions align with organisational priorities and deliver long-term value. Working closely with clinical, operational and technology stakeholders, the team guides technology strategy, solution design, portfolio management and architectural governance to create a connected, sustainable and future-ready digital ecosystem that supports exceptional patient care and service delivery. About The Role If appointed to this business-critical role, you'll provide strategic leadership across enterprise architecture, technology governance, solution design and application portfolio management. Leading a team of architects and technical specialists, and reporting to the Director, Digital Applications and Architecture, you'll be responsible for defining the future-state architecture for one of Australia's largest and most complex health services, ensuring digital investments align with clinical, operational and organisational priorities. Working closely with executive leaders, clinicians, technology teams and external partners, you'll establish architecture standards, guide major technology decisions and shape a connected, sustainable and future-ready digital ecosystem. Success in the role will be measured across four key areas: - Development and delivery of Monash Health's future-state architecture and technology roadmaps - Establishment of architecture governance, standards and design assurance practices - Application portfolio management, rationalisation and lifecycle planning - Excellence in stakeholder engagement and development of trusted partnerships across clinical, operational and digital teams This is a Full Time, ongoing role, based in our hybrid workplace. The importance of connection and relationship development across the business cannot be underestimated and youll happily work on a Monash Health site at least half of your working week to support your team and drive this important work. Travel across Monash Health sites will be required. About You You're a strategic technology leader who sees the bigger picture and brings others on the journey. You recognise that great architecture is about more than technology, it's about aligning digital investments with organisational priorities, enabling innovation, managing risk and creating sustainable foundations for the future. Equally comfortable influencing executives, collaborating with clinicians and working alongside technical teams to solve complex challenges, you have a strong background in enterprise architecture, digital transformation and technology strategy. In addition, you bring proven ability to translate organisational objectives into pragmatic roadmaps, standards and governance frameworks that deliver measurable value. An inspiring leader, you build trust readily, creating alignment across diverse stakeholder groups and developing high performing teams. Combining strategic thinking with practical delivery, you're passionate about designing technology ecosystems that improve outcomes for clinicians, consumers and the broader health service. What you'll bring: - Significant leadership experience in enterprise architecture, technology strategy, solution architecture or digital transformation within a large, complex organisation - Strong understanding of modern architecture practices, including cloud platforms, integration patterns, APIs, data ecosystems security, risk and compliance - Demonstrated experience developing architecture roadmaps, governance frameworks, standards and design assurance practices that support strategic technology investment - Proven success leading high-performance specialist teams and navigating organisational change within complex or highly regulated environments - Exceptional communication, stakeholder engagement and influencing skills, with the ability to work effectively across executive, clinical, operational and technical environments Tertiary qualifications in Information Technology, Computer Science, Digital Health or a related discipline will be highly regarded. Why Join Design and Architecture Services at Monash Health Take advantage of a rare opportunity to shape and influence enterprise-wide technology strategy, drive digital transformation and play a key role in enabling the delivery of safer, connected and more sustainable healthcare. Working at the intersection of clinical care, technology and innovation, youll help create smarter digital solutions that improve patient outcomes and support the clinicians who deliver them every day At Monash Health, you will: - Work within a values-driven, purpose-led organisation - Be part of a connected network of clinical, academic and system leaders - Help drive innovation, inclusion and better health outcomes We offer: - The opportunity to make a real impact on patient experience - A supportive, collaborative team environment - Ongoing learning and development opportunities - The chance to be part of Victoria's largest public health service For a confidential discussion and to explore this opportunity further, please reach out to Victoria Hornidge, Director, Digital Applications, on 0425 728 838 Position Description can be found here Our Culture and Values At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. You'll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. How to Apply Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'