Kantata logo
Kantata

Kantata provides purpose-built software that makes people-powered businesses more successful and productive

Senior Director, Professional Services

DirectorDirectorFull TimeRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree10 yrs expEnglish

Job Description

Senior Director, Professional Services

Kantata

• Serve as the North America Enterprise segment leader for Kantata Professional Services, owning delivery outcomes and team performance across the region. • Represent Professional Services as part of the PS leadership team, providing input on organizational direction, surfacing what's working and what isn't, and shaping product and methodology decisions. • Partner closely with sales and presales teams to ensure the right solution is being proposed to customers — and that the delivery organization is prepared to deliver it successfully. • Serve as the delivery director on all projects within the segment, personally ensuring customer success, adoption, and business results are delivered. • Manage a team of consultants focused on delivery, providing coaching, quality oversight, and career development. • Partner closely with Customer Success and Support teams to ensure a smooth, well-documented handover as customers move from implementation into ongoing adoption. • Help enable delivery partners across the segment and provide oversight of their implementations, ensuring they meet the same quality bar as engagements delivered internally. • Embrace AI technologies to deliver faster, smarter, and with higher productivity — modeling and encouraging practical AI adoption across the delivery team.

Job Requirements

  • 10+ years of experience in professional services or implementation leadership within the software or technology industry, including experience managing consulting teams.
  • A track record of serving as delivery director or engagement lead on complex, enterprise or mid-market software implementations.
  • Experience partnering with sales and presales teams during the deal cycle to validate solution scope and delivery feasibility.
  • Deep expertise in enterprise software implementation — ideally in PSA, project-based software, or adjacent SaaS categories.
  • Experience managing or overseeing delivery partners/system integrators, with the ability to hold partner delivery to internal quality standards.
  • AI fluency at a practical level — you know how to apply AI tools to make a delivery team faster and more productive, and can bring that mindset to your team.
  • Strong executive presence with the ability to communicate, present, and influence stakeholders at all levels, including C-suite buyers and internal leadership.
  • Experience working within or selling to consulting or professional services organizations, with a strong understanding of how they think about delivery, utilization, and margin.
  • Excellent listening, negotiation, and communication skills — verbal and written.

Benefits

  • A talented team, great perks, and an amazing culture make us an employee-rated Best Place to Work.

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