• Respond to customer inquiries daily via chat, email, and social media. • Assist Smantry App users with troubleshooting and problem resolution. • Improve, expand, and translate the app's existing knowledge base. • Support troubleshooting and issue resolution for the internal support tool. • Actively engage with users to collect their feedback and suggestions for improvement.

Role Description We're looking for a Customer Support Specialist to join Fiscal.ai and help deliver an exceptional customer experience. In this role, you'll be the first point of contact for customers, helping troubleshoot product issues, answer questions about our financial data platform, and collaborate closely with Product, Engineering, and Data teams to resolve more complex cases. This role is ideal for someone who enjoys solving problems, communicating clearly, and working at the intersection of fintech, financial data, and technology. - Own first-line customer support for Fiscal.ai users across email, Slack, and ticketing systems. - Troubleshoot account, billing, product, API, MCP, and financial data issues with strong triage judgment. - Explain financial data, platform limitations, API access, coverage, and update timing in concise, customer-friendly language. - Escalate issues to product, data operations, or engineering with clear context when they cannot be resolved directly. - Identify recurring support patterns and surface product, documentation, data quality, or workflow improvements. Qualifications - 3+ years experience with a proven track record in customer support, technical support, or customer success within SaaS, Fintech, financial data, or developer-facing products. - Financial Data Literacy: Ability to understand and explain company financial statements, ratios, estimates, transcripts, tickers, exchanges, ETFs, ADRs, coverage gaps, and data update timing. - Strong experience and interest in financial markets. - Technical Support Skills: Comfortable troubleshooting REST APIs, MCP integrations, API keys, JSON/error payloads, rate limits, browser issues, screenshots, and console logs. - Support Triage Judgment: Ability to identify whether an issue belongs to support, billing, product, data operations, or engineering, and escalate with clear context when needed. - Clear Written Communication: Strong ability to write concise, accurate, plain-language replies that explain technical or policy issues. - Systems Fluency: Experience working with shared inboxes, Slack/internal review workflows, ticketing systems (Linear), billing tools (Stripe). - Investment Research Interest: Familiarity with fintech, market data, SaaS subscriptions, developer APIs, or investment research workflows is a strong advantage. Company Description Fiscal.ai is a leading research and data platform built for capital markets professionals. Combining a high-performance research Terminal with a modern, near-real-time fundamentals API and MCP server, Fiscal.ai is redefining financial data infrastructure for the AI era. Headquartered in Toronto and backed by venture capital, the company serves thousands of institutional and professional clients and reaches millions of end-users through its API ecosystem.

Role Description Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Miele, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in German (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for Dutch speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 days of sunshine a year! - Fully Paid Training. - Health Insurance. - And Much More..

Role Description Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Canon, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in Dutch (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for Dutch speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 days of sunshine a year! - Fully Paid Training. - Health Insurance. - And Much More..