• Manage a portfolio of clients, ensuring customer retention and high satisfaction • Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and continuous showcase of value • Drive customer interaction across the customer lifecycle to ensure adoption of products, expansion opportunities, and retention • Deliver client business reviews to measure progress, assess key trends and emphasize value

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. Why this role? As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how enterprise companies secure their development lifecycles in the AI era. You’ll be the trusted advisor who turns "security" from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development. What You’ll Do: - Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows. - Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention. - Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products. - Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks. - Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities. - Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges. What You Bring: - 5+ years of experience in a customer-facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies. - Experience working closely with highly technical customers within the Enterprise space, across Northern Europe. - Fluency in French and English. - Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code). - Experience leading technical or engineering programs with a proven record of thought leadership and business case development. - Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives. - Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment. It’d Be Awesome If You Also… - Have a developer background, coding experience, or deep familiarity with modern DevOps environments. - Have had an exposure as presales in previous software technical company. - Knowledge of Customer Success Platform such as e.g Planhat, Gainsight, Totango. - Possess prior experience in a direct or matrixed role leading technical transformation project teams. - Have a history of problem-solving and innovation in developing technology programs. - Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience. - Enjoy translating complex technical wins into clear business value—you love a good success story! We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs - Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. - Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development - Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers - Health benefits, employee assistance plans, and annual wellness allowance - Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

Title: Customer Success Operations Manager - Spanish Language Expert Location: Gurugram, IN Hybrid Job Description: This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients' goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space. What You'll Do - Provide day-to-day operational and technical support for publisher clients across Spain. - Clearly explain technical concepts to non-technical stakeholders in Spanish and English. - Support publisher onboarding and implementation using defined processes and best practices. - Analyze reports to identify performance trends and basic anomalies. - Help translate data into clear, actionable insights for clients and internal teams. - Apply structured thinking to troubleshoot issues and propose next steps. - Stay up to date with PubMatic's evolving products, services, and Adtech ecosystem changes. - Proactive and self-motivated, thriving in a small team environment. - You have a strong work ethic and ownership mindset you see issues through to resolution. - Analytical, logical, and structured in problem-solving approach. - Detail-oriented without losing sight of the bigger picture. - Customer-focused, with a bias toward action and continuous improvement. - Fluent in Spanish and English, both written and spoken. We'd Love for You to Have - 1 - 2 years of experience in Fluent in Spanish (written and spoken). - Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams. - Basic understanding of digital advertising or publisher monetization concepts. - Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required). - Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory. - Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies. - Exposure to BI tools or analytics platforms is a plus. - Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk. - Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity. Qualification: - Should have a Bachelor's degree in engineering (CS / IT) or equivalent degree from a well-known institute/university. Additional Information: Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we're back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more! Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About PubMatic

• Drive Platform Adoption & Account Health. • Own the post-go-live lifecycle for designated regional accounts to maximize user adoption and platform value. • Proactively monitor account health to identify low-usage trends, friction points, and churn risks early. • Identify expansion opportunities by helping customers scale usage across new workflows and internal teams. • Partner with Sales / Account Management by providing regular updates on client health, risks, and growth signals. • Deliver Enablement & Training. • Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clients. • Ensure a smooth transition for customers moving from initial onboarding into long-term customer success. • Support scalable education by contributing to user documentation, training guides, and self-service content. • Client Escalations Management. • Act as the primary customer point of contact for complex, high-priority, or post-go-live technical issues. • Coordinate cross-functionally with Operations, Product, Engineering, PMO to build clear resolution paths. • Provide customers with clear and timely updates throughout the lifecycle of key customer requests and critical escalations. • Enable Commercial Teams & Feedback Loops. • Absorb non-commercial operational tasks to free up Sales and Account Management teams for revenue-generating activities. • Maintain clear boundaries by supporting adoption and customer experience without taking on commercial quota or contract ownership. • Translate customer insights and product feature gaps into structured feedback for the Product and Operations teams.