• As a Member Care Expert, you will be responsible for providing exceptional support to our members throughout their fertility and family-forming journeys. • Onboarding new members to the Progyny Global benefit, offering guidance on how to best utilise the service based on individual needs, and delivering ongoing concierge-level support. • Conduct 1:1 video consultations with members, educating them on fertility, adoption, and surrogacy topics. • Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support. • Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs. • Conduct in-depth research on country-specific legislation and medical landscapes related to fertility and family-forming options. • Regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

• Evaluate user queries and AI-generated responses to ensure they are factually accurate, relevant, and reliable. • Evaluating AI-generated responses for factual correctness and completeness. • Verifying claims using reliable sources. • Identifying misinformation and/or unsupported statements. • Assessing whether responses are relevant, specific, and up to date. • Following detailed annotation guidelines while maintaining high quality standards.

Role Description The Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems. - Handle end-to-end processes and related tools in order to achieve business goals. - Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards. - Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible. - Maintain records of day-to-day work by updating trackers to reflect work done. - Support and implement improvement ideas in order to increase process efficiency. - Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations. - Share knowledge and best practices with the team through email, shadowing sessions, and workshops. - Train and mentor other Associates to ensure a fast ramp-up. - Flag any process updates received from stakeholders to the Manager. Qualifications - Bachelor's degree or above. - Strong written and verbal communication skills in English and Japanese, with the ability to structure emails and updates backed by data. - Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction. - Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts). - Working knowledge of Root Cause Analysis and the 7 QC quality tools. Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Ensure weekly monitoring of local and global literature review • Communicate with Health Authorities • Ensure compliance with applicable local guidelines and regulations • Collect, process, and communicate of safety information, product quality complaints and medical device incidents • Maintain and establish quality standards for local pharmacovigilance activities • Participate in inspection and/or audits • Ensure the survey and monitoring of national pharmacovigilance regulations • Receive and handle medical information enquiries from patients and health care professionals