Senior Care Advisor
Location
United States
Posted
3 days ago
Salary
$27 - $36 / hour
Seniority
Senior
No structured requirement data.
Job Description
Senior Care Advisor
Hire Healthcare, LLC
Role Description The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers. A trusted telephonic resource, the Senior Care Advisor guides seniors who may qualify for the PACE program through the enrollment process with WelbeHealth. - Collaborate with market leaders, members of the clinical team, and others to get seniors all the way to enrollment, which may include assisting prospective participants with the Medi-Cal application process. - Answer inbound and do follow-up calls, as well as make outbound calls to online leads. Essential Job Duties: - Display great patience, empathy, and show "courage to love" on every call; build strong relationships with prospective participants, caregivers, and independent outreach associates who may need assistance with participant enrollment. - Support inbound campaigns, answer questions, and find underlying needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve. - Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (*not cold calls*). - Effectively manage leads that require follow-up calls. - Maintain the highest level of service on all calls, both inbound and outbound. Qualifications - Associate's degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree. - Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred. - Experience using CRM systems (Salesforce or other similar CRM system). - Medicare Advantage or PACE experience preferred. - Medi-Cal knowledge preferred. Benefits - Apply your sales expertise in new ways as we rapidly expand, with the opportunity to design the way we work in an encouraging and loving environment where every person feels uniquely cared for. - Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days. - Medical Insurance Coverage (Medical, Dental, Vision). - Advancement opportunities - a track record of hiring and promoting from within, meaning you can create your own path. - Additional benefits. Compensation Offering $26.89-$35.50 USD
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