Hire Healthcare, LLC

Role Description The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers. A trusted telephonic resource, the Senior Care Advisor helps guide seniors who may qualify for the PACE program through the enrollment process with WelbeHealth. - Collaborate with market leaders, members of the clinical team, and others to get seniors all the way to enrollment. - Assist prospective participants with the Medi-Cal application process. - Answer inbound and do follow-up calls, as well as make outbound calls to online leads. Essential Job Duties: - Display great patience, empathy, and show "courage to love" on every call; build strong relationships with prospective participants, caregivers, and independent outreach associates who may need assistance with participant enrollment. - Support inbound campaigns, answer questions, and find underlying needs of prospective participants, educating them about PACE services and benefits. - Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (not cold calls). - Effectively manage leads that require follow-up calls. - Maintain the highest level of service on all calls, both inbound and outbound. Qualifications - Associate's degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree. - Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred. - Experience using CRM systems (Salesforce or other similar CRM system). - Medicare Advantage or PACE experience preferred. - Medi-Cal knowledge preferred. Benefits - Apply your sales expertise in new ways as we rapidly expand. - Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days. - Medical Insurance Coverage (Medical, Dental, Vision). - Advancement opportunities - track record of hiring and promoting from within. - Additional benefits. - Compensation consists of base salary plus bonus. - WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. - Actual compensation will be determined based on experience and relevant qualifications. Compensation Offering $26.89-$35.50 USD