• Creates and maintains the project timeline in MS Project or similar system. • Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes, circulates meeting minutes, and files meeting agendas and minutes in the Trial Master File. • Performs an array of activities in the Clinical Trial Management System (CTMS) including maintaining study milestone dates, updating study contact lists, maintaining enrolment projections as needed, and submitting helpdesk tickets and ensuring remediation is completed. • Prepares, assigns, and documents study-specific training in appropriate systems; manages and oversees the maintenance of training records. • Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors and others as appropriate. • Creates project-specific email boxes and maintains appropriate access to study team members. • Manages user access to study systems by submitting user requests to the Help Desk or similar, by reviewing team member access on a define periodic basis, and document access review. • Orders study supplies and addresses queries on study supplies. • Orders initial study binders. Collects, collates and prepares study binders and ensures shipping to the proper locations through printing vendor. • Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader. • Sends communications to study sites, investigators and others, as directed by the Project Manager, Clinical Trial Manager or other Project Leadership, including SUSARs, email blasts, newsletters and other information that may be required. • May support the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team in the project plan, as applicable, may be under Safety staff guidance. • May support the translation process of site level documents, as applicable, per local and regional standards. • May act as point of contact for project-related requests for team members, Sponsors, and third party vendors. • Supports the preparation, distribution, and the reconciliation of study material during applicable phases of the study (Operations Manual, ISF, patient cards, etc.) as applicable. • May support team leaders with the production of various study reports and updates (e.g., country/site initiation, activation, recruitment). • Performs other duties as assigned by the Project Manager, Clinical Trial Manager or other Project Leadership.

• Creates and maintains the project timeline in MS Project or similar system. Ensures updates are captured and documented. • Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes, circulates meeting minutes, and files meeting agendas and minutes in the Trial Master File. • Performs an array of activities in the Clinical Trial Management System (CTMS) including maintaining study milestone dates, updating study contact lists, maintaining enrolment projections as needed, and submitting helpdesk tickets and ensuring remediation is completed. • Prepares, assigns, and documents study-specific training in appropriate systems; manages and oversees the maintenance of training records. • Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors and others as appropriate. • Creates project-specific email boxes and maintains appropriate access to study team members. • Manages user access to study systems by submitting user requests to the Help Desk or similar, by reviewing team member access on a define periodic basis, and document access review. • Orders study supplies and addresses queries on study supplies. • Orders initial study binders. Collects, collates and prepares study binders and ensures shipping to the proper locations through printing vendor. • Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader. • Sends communications to study sites, investigators and others, as directed by the Project Manager, Clinical Trial Manager or other Project Leadership, including SUSARs, email blasts, newsletters and other information that may be required. • May support the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team in the project plan, as applicable, may be under Safety staff guidance. • May support the translation process of site level documents, as applicable, per local and regional standards. • May act as point of contact for project-related requests for team members, Sponsors, and third party vendors. • Supports the preparation, distribution, and the reconciliation of study material during applicable phases of the study (Operations Manual, ISF, patient cards, etc.) as applicable. • May support team leaders with the production of various study reports and updates (e.g., country/site initiation, activation, recruitment). • Performs other duties as assigned by the Project Manager, Clinical Trial Manager or other Project Leadership.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated, customer-focused professional to join our client's thriving Customer Support Services team as a Dutch Speaking Customer Ambassador — a fully remote position based within Greece. This Dutch-speaking jobs opportunity is ideal for individuals who are passionate about delivering exceptional service experiences, building genuine customer relationships, and making a meaningful impact within a fast-paced, internationally oriented support environment. Key Responsibilities - Serve as the primary point of contact for Dutch-speaking customers, delivering professional, empathetic, and timely support across multiple communication channels including phone, email, and live chat. - Identify customer needs accurately, provide clear and helpful information, and resolve queries efficiently in accordance with established Customer Support Services protocols and quality standards. - Manage and escalate complex or sensitive customer issues to the appropriate internal teams, ensuring seamless handoffs and positive outcomes for the customer at every stage. - Maintain detailed, accurate records of all customer interactions, transactions, and case notes within the company's CRM system, upholding the highest standards of data integrity. - Proactively contribute to improving customer satisfaction scores by identifying recurring issues and sharing actionable feedback with team leaders and quality assurance departments. - Collaborate effectively with colleagues across international teams to ensure a consistent, high-quality service experience is delivered to all Dutch-speaking clients and end users. - Stay fully informed of product updates, service changes, and internal policy developments to ensure all customer communications remain accurate, current, and compliant. - Uphold and embody the brand values of the client organisation at all times, acting as a true ambassador for exceptional Customer Support Services delivery. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential. - A valid EU passport or EU citizenship is mandatory for this role. - A good working knowledge of English (written and spoken) to facilitate internal communication within a multilingual team environment. - Previous experience in Customer Support Services, customer care, or a client-facing role is highly advantageous. - Excellent interpersonal and communication skills, with a genuine passion for helping people and resolving challenges in a positive, professional manner. - Strong digital literacy, including the ability to navigate CRM platforms, ticketing systems, and standard office software with confidence and accuracy. - A proactive, self-motivated work ethic with the ability to manage workload independently and maintain high performance standards in a remote working environment. Benefits - Competitive Monthly Salary reflective of your skills and experience in the Customer Support Services sector. - Monthly Performance Bonus — rewarding your dedication and results every single month. - 2 Extra Salaries Per Year (13th and 14th salary) — a premium financial benefit that sets this role apart from standard Dutch-speaking jobs in the market. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation. - Fully Paid Professional Training to equip you with everything you need to excel in this Dutch Speaking Customer Ambassador position in Greece. - Comprehensive Health Insurance coverage for your peace of mind. - A fully remote working arrangement within Greece, offering genuine flexibility and a superior work-life balance. - Career development pathways within a dynamic, internationally minded organisation committed to your long-term professional growth. - And Much More... How to Apply Are you ready to take the next step in your career and secure one of the most rewarding Dutch-speaking jobs available today? We would love to hear from you. Click Apply Now to submit your application for this Dutch Speaking Customer Ambassador position in Greece, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through the next steps of the process.

Role Description You'll be the kind of support person people are genuinely glad they contacted — empathetic, clear, and always one step ahead. Your work will go beyond answering questions; you'll catch issues early, surface the insights that shape our product, and help level the playing field for every campaigner who deserves to be heard. As the sole Customer Support Specialist on the team, you'll have real ownership of the queue and direct support from the Customer Support Lead — with a genuine say in how we improve our processes and grow the support function over time. - Own a busy support queue and keep it moving - Deliver timely, thoughtful responses that help us hit our support goals - Dig into technical issues, troubleshoot with confidence, and escalate when it counts - Spot patterns in customer feedback and turn them into product suggestions - Keep our knowledge base sharp, accurate, and easy to navigate - Surface community insights that keep our teams close to the people we serve - Review reported campaigns to help keep Chuffed a safe and trusted platform - Collect and verify submitted evidence to support our Trust & Safety process - Document findings accurately in our evidence management tool Qualifications - 3+ years in customer support, ideally in a fast-paced or high-volume environment - Empathetic, clear communicator — concise without ever losing the human touch - Self-directed, solutions oriented, and comfortable owning a queue - Comfortable troubleshooting technical issues and knowing when to escalate - Confident managing and maintaining documentation, knowledge bases, or templates - Trustworthy and careful with sensitive information - Passionate about social justice and excited to help Chuffed campaigners succeed Requirements - Experience in a SaaS or fundraising platform environment (bonus) - Familiarity with Retool, Notion, or support ticketing systems (bonus) - A natural collaborator who loves bringing customer insights into cross-functional projects (bonus) Benefits - $70,000 - $75,000 p.a. + Super (depending on experience) - Do work that matters. Wake up every day knowing you’re helping people around the world fund causes they care deeply about - Be part of a team that cares. No egos, no politics - just passionate, driven people working together to support world-changing movement - Work from anywhere in Australia. We’re a fully remote team and support flexible working that truly invests in work-life balance - Grow fast. We’re in a high-growth phase - you’ll be trusted with real ownership, big ideas, and the chance to shape our support strategy