• Design, implement, and maintain enterprise-wide observability solutions using Dynatrace across web, mobile, APIs, and cloud-native applications • Configure Real User Monitoring (RUM), Application Performance Monitoring (APM), infrastructure monitoring, synthetic monitoring, and distributed tracing • Develop executive and operational dashboards that provide real-time visibility into application health, user experience, service performance, and platform availability • Implement AI-driven monitoring using Dynatrace Davis AI to establish intelligent baselines, reduce alert noise, and proactively identify performance issues • Build monitoring solutions for cloud-native microservices and distributed systems running in Google Cloud Platform (GCP) • Integrate Dynatrace with PagerDuty and other incident management platforms to automate alerting and streamline operational response • Collaborate with software engineers and platform teams to establish observability standards throughout the software development lifecycle • Monitor critical business transactions and user journeys to ensure optimal application performance and availability • Analyze application performance trends, identify bottlenecks, and recommend improvements to increase system reliability • Support production incident investigations through performance analysis, root cause identification, and post-incident reviews • Define monitoring standards, documentation, and best practices for enterprise observability • Partner with DevOps, SRE, and Infrastructure teams to continuously improve operational excellence and platform resilience

• Oversee the deployment and management of containerized applications using Kubernetes, ensuring optimal performance and availability • Contribute to strategic planning regarding how the infrastructure solutions evolve to match the requirements of Data Center partners • Lead the design, implementation, and maintenance of scalable and reliable systems on AWS and/or on-premise • Utilize Terraform for infrastructure as code to automate the provisioning and management of cloud resources • Monitor system performance and uptime, ensuring systems meet established service level objectives (SLOs) • Support SOC2 security compliance requirements for data handling • Mentor and guide team members in DevOps practices, promoting a culture of reliability and excellence • Advocate for automation of operational tasks to enhance efficiency and reduce manual intervention • Collaborate with cross-functional teams to build and maintain CI/CD pipelines • Troubleshoot and resolve complex production issues, conducting root cause analysis and implementing corrective actions • Participate in on-call rotations and incident response teams • Assist in capacity planning, performance tuning, and technical decision-making • Drive continuous improvement initiatives for processes and infrastructure

• Automate Linux host lifecycle management, including configuration, patching, and image creation • Migrate Ansible components from our existing monorepo into isolated, purpose-built repositories • Debug complex production issues across OS, performance, and service layers • Design, build, and improve infrastructure tooling • Partner with security and compliance teams to embed FedRAMP requirements into our infrastructure-as-code • Lead the transition of workloads to Kubernetes clusters

• Responsible for designing, implementing, and maintaining cloud infrastructure • Ensure the reliability and performance of applications • Work closely with development teams to establish CI/CD pipelines • Automate deployment processes leveraging expertise in cloud platforms and DevOps practices • Contribute to critical projects that enhance cloud capabilities