Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Customer Support Specialist | Automotive Industry position in Greece, offered on a fully remote basis for candidates residing within the country. This is a career-defining role for Dutch-speaking professionals who are passionate about delivering exceptional customer experiences within the dynamic and fast-paced automotive sector. - Serve as the primary point of contact for Dutch-speaking customers, addressing inquiries related to automotive products, services, warranties, and dealership support with professionalism and efficiency. - Provide accurate and timely information regarding vehicle specifications, maintenance schedules, recall notices, and aftersales support in fluent Dutch. - Manage and resolve customer complaints and escalations related to automotive purchases, leasing agreements, and service centre experiences, ensuring full customer satisfaction. - Coordinate with internal automotive teams, dealerships, and third-party service providers to facilitate seamless customer experiences and issue resolution. - Accurately log all customer interactions, case details, and resolution outcomes within the CRM system, maintaining the highest standards of data integrity. - Stay up to date with the latest developments in automotive products, industry regulations, and company policies to provide knowledgeable, informed support at all times. - Proactively identify trends in customer feedback and report insights to the team leader to support continuous service improvement within the automotive department. - Collaborate with cross-functional teams to support promotional campaigns, product launches, and customer retention initiatives relevant to the automotive industry. Qualifications - Native or fluent Dutch language skills, both spoken and written, are essential for this role. - Valid EU passport or equivalent documentation confirming the legal right to work within the European Union (mandatory). - Previous experience in customer support, customer service, or client relations is strongly preferred; experience within the automotive industry is a distinct advantage. - Strong communication, active listening, and problem-solving skills with a customer-first mindset and a professional, empathetic approach. - Comfortable working remotely with a reliable internet connection, a quiet working environment, and the discipline to manage time and priorities independently. - Proficiency in using CRM platforms, ticketing systems, and standard office productivity tools; ability to learn new software quickly in an automotive support environment. - A good command of English is beneficial for internal communications and team collaboration with Mercier Consultancy Group's international workforce. Requirements - Native or fluent Dutch language skills. - Valid EU passport or equivalent documentation. - Previous experience in customer support or client relations. - Strong communication and problem-solving skills. - Ability to work remotely and manage time independently. - Proficiency in CRM platforms and office productivity tools. Benefits - Competitive Monthly Salary reflective of your experience and expertise in Dutch-speaking customer support within the automotive sector. - Fully Paid Training Programme to ensure you are fully equipped with the automotive product knowledge and customer service tools needed to excel in this role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, results, and contribution to the automotive support team. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A stable, long-term remote working opportunity with one of Europe's most respected staffing and BPO firms. - Ongoing professional development opportunities, a supportive team culture, and a clear pathway for career advancement.

• Answer, screen, and route incoming calls • Take and relay messages or transfer calls to voicemail • Log phone calls and upload documents into the online management system • Provide clerical support to office staff • Maintain regular communication with clients • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements • Communicate with insurance companies regarding treatment status

• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned

Role Description Our Member Care team is at the forefront of our business. Their role is easily the most important: supporting our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us and help deliver the best experience in healthcare. Your job will be to help our members - to answer their questions, help them solve problems, and ensure they have access to the care they need. As a startup, there is no shortage of opportunities, responsibilities, and growth! You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day. Job Responsibilities - Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services - Provide excellent customer service in a timely and positive manner - Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience - Handle issues and complaints where appropriate - Maintain policies and standard operation procedures Qualifications - Education: High school diploma or equivalent required; bachelor’s degree preferred - Bilingual in English and Spanish (preferred) - Experience in healthcare or insurance (preferred) Requirements - Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment - People-first communicator - you listen with empathy, connect easily, and meet members where they are - Clear and confident in both written and spoken communication, with the ability to answer questions in the moment - Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans - Available for one or more of these shifts options (Eastern Standard Time): - Shift 1: Monday–Friday, 10:00am–6:30pm ET - Shift 2: Monday–Friday, 11:30am–8:00pm ET - Shift 3: Mon/Tue/Wed 9:30am–6:00pm ET, plus Sat/Sun 9:00am–5:00pm ET Benefits - Competitive hourly wage ($19.00 - 20.00) - Fully paid Sidecar Health medical, dental, and vision - coverage for you and your whole family, on us - A 401k retirement plan - Paid vacation and company holidays - Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.