• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned

Role Description Our Member Care team is at the forefront of our business. Their role is easily the most important: supporting our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us and help deliver the best experience in healthcare. Your job will be to help our members - to answer their questions, help them solve problems, and ensure they have access to the care they need. As a startup, there is no shortage of opportunities, responsibilities, and growth! You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day. Job Responsibilities - Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services - Provide excellent customer service in a timely and positive manner - Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience - Handle issues and complaints where appropriate - Maintain policies and standard operation procedures Qualifications - Education: High school diploma or equivalent required; bachelor’s degree preferred - Bilingual in English and Spanish (preferred) - Experience in healthcare or insurance (preferred) Requirements - Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment - People-first communicator - you listen with empathy, connect easily, and meet members where they are - Clear and confident in both written and spoken communication, with the ability to answer questions in the moment - Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans - Available for one or more of these shifts options (Eastern Standard Time): - Shift 1: Monday–Friday, 10:00am–6:30pm ET - Shift 2: Monday–Friday, 11:30am–8:00pm ET - Shift 3: Mon/Tue/Wed 9:30am–6:00pm ET, plus Sat/Sun 9:00am–5:00pm ET Benefits - Competitive hourly wage ($19.00 - 20.00) - Fully paid Sidecar Health medical, dental, and vision - coverage for you and your whole family, on us - A 401k retirement plan - Paid vacation and company holidays - Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

• Develop and deploy CX transformation strategy across largest business line for Gas Power • Partner closely with ITR Regions and serve as the voice of the customer across internal Parts, Repairs, Upgrades and Field Services Valuestreams • Own VoC process for Global Services, including Daily Management on the closed-loop action-plan for low score surveys • Own problem solving / action-planning for CX KPIs (NPS, CSAT etc) and common Power level themes to ensure data‑driven prioritization of improvements across business lines, functions and regions • Lead the preparation and represent Global Services at the Customer Experience MOR • Support the enhancement of key customer centric Quality & Delivery KPIs (such as Customer Events, Successful Outage Score etc) through problem solving, action-planning and introduction of any future customer-centric sub-KPIs • Lead high-impact customer engagements and recovery plans for strategic customer escalations on Quality related topics • Establish a consistent and proactive Global customer communication playbook focused on critical events and systemic trends • Coach and inspire teams of multi-regional Customer Quality Leaders to strengthen organizational capabilities, drive consistent global standards, and foster a culture of customer-focused excellence • Enhance the culture of breakthrough thinking and adoption of GEV Lean operating method tools across this team

• Deliver customer support to online advertisers via phone, chat, email, and scheduled appointments • Assist customers with advertising campaign management, billing and invoice inquiries, account settings, technical issues, and ad performance • Resolve customer inquiries by collaborating with internal and external stakeholders • Conduct proactive customer follow-ups and callbacks to provide tailored, solution-oriented support • Identify opportunities to recommend and upsell relevant product features and services