Role Description The Customer Operations Specialist role handles routine driver inquiries across phone, chat, and email channels, supporting EVgo's mission of delivering a reliable and convenient charging experience. This role ensures timely and accurate resolution of common account, billing, and charging session questions, and maintains organized case documentation. The role contributes directly to first-contact resolution and overall driver satisfaction with the charging network. Responsibilities - Respond to routine driver inquiries received by phone, chat, and email regarding charging sessions, account status, and billing. - Follow established procedures to troubleshoot common charging session and app issues, escalating unresolved cases as needed. - Accurately document case details and resolutions in the customer relationship management (CRM) system. - Process routine driver enrollment and account update requests within established turnaround times. - Communicate clearly with internal departments to route inquiries outside of standard scope. - Perform other duties and special projects as assigned to support team and organizational objectives. Qualifications - Minimum 1+ years of related experience, or equivalent work experience or equivalent technical education or training in a related field (e.g., certification program, coursework in customer service or communications, or demonstrated on-the-job learning) accepted in lieu of a formal degree. - Associate's degree in a related field. - Prior call center or customer service experience. - Prior experience working a regular schedule that may include early morning, evening, weekend, or holiday hours in support of 24/7 operations. - Familiarity with Microsoft Excel and standard office software. - Must be available to work a regular schedule of Monday through Friday, 3:00 p.m. to 12:00 a.m. Pacific Time, with occasional weekends and holidays as business needs require. - Occasional travel may be required for team meetings. Benefits - Health & Wellness: Medical, dental, and vision coverage, plus mental wellbeing support and wellness programs. - Financial Benefits: 401(k), Health Savings Account (HSA) and Flexible Spending Accounts (FSA) for medical and dependent care, life and disability insurance. - Work-Life Support: Uncapped paid time off, enhanced parental leave, and Employee Assistance Program (EAP). - Care Navigation & Support: Access to Health Advocate services for help with claims, provider searches, and care decisions. - Flexible Care Options: Telehealth services for convenient, low-cost access to care. - Growth & Development: Mentorship programs and opportunities for career growth and internal mobility. - Additional Perks: Monthly Tech Stipend, one-time home office setup reimbursement, Volunteer time off, commuter benefits, and employee focused programs.

• Answer questions regarding coverage, premium, and other policy information. • Compose business letters, communicating effectively through written and verbal communication. • Work independently and making judgment decisions is required. • Make outbound calls to existing policyholders to collect delinquent premium payments. • Resell the benefits of our policies and provide excellent customer service. • Record policyholder information for reporting and transactional purposes. • Extensive telephone contact and appropriate telephone skills are required. • Maintain discretion and tact when providing service to customers. • Additional production incentive pays after the training period. • Bilingual (Spanish) hourly pay differential.

Role Description Únete a uno de los mejores lugares para trabajar en Perú, puesto 16° del GPTW, líderes en servicios de Call Center. Actualmente estamos en búsqueda de: - ASESORES DE ATENCION AL CLIENTE / FIDELIZACION DEL CLIENTE SERVICIO MOVISTAR TOTAL Disponibilidad Inmediata para trabajar (TRABAJO REMOTO - DESDE CASA) - HORARIO: 8AM A 5PM (48 horas semanales) - Descanso Rotativo Fines de Semana Modalidad de trabajo: REMOTO Qualifications - Tener Laptop, PC o Tablet para capacitarse de manera virtual vía Meet. - Actitud y ganas de tener un trabajo estable. - Disponibilidad para trabajar presencial en nuestra sede del Centro de Lima. Requirements - Atender llamadas de clientes Movistar. - Brindar soluciones efectivas de su línea móvil. - Retener y fidelizar clientes. - Generar una experiencia positiva en cada contacto. Benefits - Sueldo Fijo: S/1130 - Comisiones de hasta S/400 por ATC y Cross. - Bono de Luz: S/90 - Asignación Familiar: S/113 - Ingreso a planilla Completa. - Brindamos PC + AUDIFONOS + MODEM DE INTERNET. - Estabilidad laboral. - Capacitación y acompañamiento constante. - Bono de formación de S/30 soles por día. - Disponibilidad para OJT presencial, posterior a ello 100% REMOTO. - Bono de S/700 para estudios. - Beneficios corporativos con instituciones y universidades.

Title: Customer Experience Assistance Animal Specialist Location: Hybrid (Mooresville, North Carolina, US) Department: Customer Experience Job Description: Job Purpose/Overview: As an Assistance Animal Specialist on our Customer Experience team, you will regularly manage escalated and complicated situations related to Assistance Animals. You will assist customers and clients who have complex Assistance Animal-related questions with comprehensive knowledge, compassion, and efficiency. Additionally, you will work closely with team members both within the Customer Experience team and in other related departments in order to provide excellent customer service to our customers and clients. Objectives: - Complex Issue Management: Independently resolve escalated Zendesk tickets regarding Assistance Animals with empathy, technical expertise, and speed. - Conflict Resolution: Expertly de-escalate high-tension situations to ensure positive outcomes for both clients and customers. - Interdepartmental Liaison: Partner with the Assistance Animal team to streamline communication and provide cross-functional support. - Process Improvement: Proactively identify workflow inefficiencies and propose creative solutions to enhance company growth. - Special Projects: Support cross-departmental initiatives and peer mentorship without compromising core CX responsibilities. Customer Support: - Use all applicable tools (ZenDesk, Hubspot, Slack, Wiki, and applicable documents) to manage the functions of receiving, analyzing, resolving, and documenting customers’ and clients’ needs, issues, and complaints following the organization’s requirements. - Respond quickly, professionally, and accurately to customer and client inquiries regarding a wide range of questions and concerns regarding Assistance Animals. - Contribute towards a positive work environment - Provide support and transparent communication to all other departments with customer experience issues Assistance Animal Specialist Specific Duties: - Show attention to detail, problem-solving skills, and critical thinking skills. - Analyze submitted documentation to determine whether it is sufficient to meet Fair Housing guidelines. - Review other profile information for accuracy of information. - Perform profile returns or start the verification process as appropriate. - Contact medical providers by email, fax, or phone to verify documentation. - Take ownership of assignments and be proactive towards achieving goals. - Be able to synthesize all of the information given across all platforms to come up with best possible solution for the situation - Occasionally assist a client or customer over the phone Essential Job Functions: - Prolonged periods of sitting and working on a computer. - Proficient computer skills with the ability to learn new software. - Meet individual performance targets by achieving key productivity and quality KPIs. - Contribute to a collaborative team by sharing ideas and process improvements, while working in a hybrid environment that requires being in the office 3 days a week. Regular attendance at in-office team meetings and training sessions is a component of the hybrid work model. Qualifications: - Expertise: Background in disability-related fields (Psychology, Behavioral Health, or Special Education) and 1+ years of customer service experience preferred. - Communication: Exceptional active listening and professional articulation skills; experience with de-escalation and tactful conflict resolution. - Technical Proficiency: Skilled in CRM and collaboration tools, including Zendesk, HubSpot, Google Suite, Zoom, and Slack. - Operational Skills: Proven ability to multitask and prioritize in fast-paced environments while maintaining high-quality performance markers. - Core Attributes: Detail-oriented, proactive in seeking clarity, and a compassionate team player with a resilient growth mindset. About PetScreening Our Vision: PetScreening strives to be the global leader for pet screening and animal validation. We want to make the world more pet inclusive no matter where you live, work, play, or stay. Our Mission: PetScreening advocates responsible pet ownership and helps validate legitimate assistance animal accommodation requests. What We Do: PetScreening™ is the fastest growing pet-property tech SaaS company. We help property managers and housing providers manage residents' pets and assistance animals (service animals/emotional support animals/companion animals/etc.). Our proprietary screening platform adds an additional layer of liability protection by having a standardized process when dealing with household pets and assistance animals. Our Culture: PetScreening has a pet-friendly office located in the heart of the Merino Mill in Mooresville, NC (Lake Norman area). Our large office provides space for independent, team, and large group collaboration within several different types of work spaces. Our casual office environment encourages our employees to bring their pets to work. We offer a hybrid schedule, which includes select optional remote work days allowing our employees to work hard while having fun. Benefits Offered: - Medical/Dental/Vision/HSA benefits offered after 30 days of employment. - Company sponsored Life Insurance and Short Term Disability. - Optional Life Insurance and Long Term Disability Plans. - 401(k) with 3% match regardless of employee contribution. Quarterly open enrollment. - Paid time off accrual beginning first day of employment - Paid holidays - Optional remote work days - Paid Family/Military/Bereavement leave - Pet friendly office