Role Description Are you looking for a remote opportunity where your income reflects your effort — not a capped hourly rate? The Gainey Agency is expanding and hiring motivated individuals who want flexibility, mentorship, and a clear path to leadership. This is a fully remote position with structured training, ongoing support, and a proven system. - Connect with families who have requested information - Help clients understand life insurance and financial protection options - Customize solutions based on their needs - Build long-term client relationships (No cold calling. Warm leads available.) Qualifications - Former teachers, healthcare workers, and service professionals - Self-motivated individuals - Career changers - Those looking for flexible, remote income Requirements - Coachability - Motivation - Readiness to build something long-term Benefits - Step-by-step training program - Weekly mentorship & coaching - Flexible schedule - Work-from-home setup - Clear promotion path to leadership Compensation Performance-based compensation depending on activity level. Leadership roles offer higher earning potential and long-term growth.

Role Description We're Hiring: Support Agent – SSI DACH (Remote, Full-Time | Based in Spain) We’re looking for a proactive and detail-oriented Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life across the DACH region, while being based in Spain. The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment. What You'll Do - Keep internal tools (Jira, Slack, Airtable) updated and organized - Coordinate with Producers and Project Managers on day-to-day needs - Assist in maintaining visibility across tasks, deadlines and project progress - Assist with event setup and launch: creating and validating experiences in internal tools - Perform back office updates and ensure information is accurate and consistent - Support invoicing processes and coordinate with the Finance team - Proactively help with venue research and initial outreach - Contribute to budget tracking and cost allocation - Prepare and manage contracts You'll work closely with our team spread across the DACH region, Madrid and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences. Qualifications - You live in Spain and are legally eligible to work here - You speak English & German fluently. Polish is a plus! - Experience in structured operations, support or admin roles - Strong attention to detail, process orientation and follow-through - Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn) - A team-first mindset, clear communicator and proactive problem-solver - Ability to juggle tasks and priorities in a fast-paced environment - Bonus: Familiarity with events, production or the music industry Benefits - Work remotely with a flexible schedule - Join a collaborative, international and fast-paced team - Help shape the backstage of magical scalable experiences - Learn about event production, internal workflows and scalable operations - 40% discount on all Fever events and experiences - Health insurance - Gympass membership - Flexible remuneration with a 100% tax exemption through Cobee - The possibility to receive in advance part of your salary by Payflow - Responsibility from day one and professional and personal growth

Role Description - Vendor Management: - Perform routine audits of Vendor Performance reports, including Audit Compliance, Invoice Audits, and Inventory Reconciliation reports. - Create and distribute reports to vendors on a monthly cadence and collect feedback. - Work with other CBO departments to resolve issues identified by vendors (e.g., Missing or Unapplied payments). - Participate in routine calls with vendors to review inventories and discuss performance. - Vendor Access and Support: - Request THR Network and Application Access for new CBO Vendor Users (assigned in 12-month increments) and ensure access is extended to avoid disruption. - Maintain a master list of CBO vendor employees and perform quarterly user audits. - Provide support to CBO Vendor Employees, including password resets/reactivation, communication regarding system downtimes, coordination of MyTalent Course Assignments, CC1 Unblock requests, and general support for CBO Vendor users. - Assign and approve access for vendor employees to payor portals. - Siemens Invision Application Security Administrator: - Submit access requests for new users. - Follow security policy without deviation, maintain security profiles and levels, and documentation. - Work security requests for all Invision CBO, PAIC, Patient access for all Invision Entities, and HIM. - Complete tickets in Service Now for user requests. - CBO Invision Support: - Responsible for ensuring all TCE errors are worked and completed by the end of the day. - CBO End User Support: - Assist users with issues that come through the email box, whether they be software or hardware related. - Owner/Administrator of THR CBO Email Distribution list - Add/Remove employees - CyberArk Owner/Approver - Primary approver for Vexis/Ontario support - Sharepoint Support - Grant CBO Site Access - Other Duties as assigned Qualifications - H.S. Diploma or equivalent required Requirements - 2 years computer and hospital business office experience required Skills - Knowledge of billing process and software applications - Skilled in use of all Microsoft Office products and other software applications - 10-key by touch Benefits - Career growth and professional development opportunities - Outstanding benefits

Role Description The purpose of this role is to provide fast, friendly, and effective support to our B2B customers. As a Customer Support Specialist at Applause, you’ll be on the front lines of customer interactions—resolving technical issues, answering product questions, and ensuring our clients are set up for success. You’ll do this by being fast, thorough, and helpful. You’ll become a product expert, deliver an exceptional support experience, and help us continue leading the home services software space. The Customer Support Specialist will own day-to-day support interactions with our business customers. You will resolve issues efficiently, communicate clearly, and ensure each client gets the help they need quickly. You’ll work in a remote, fast-paced environment, where quality, speed, and professionalism are key. Responsibilities - Manage inbound support tickets via email, chat, and other channels - Resolve issues quickly and thoroughly with a friendly, professional tone - Maintain a 98%+ CSAT rating - Initial response to new client messages within 3 minutes (first response time) - Resolve most tickets in under 4 hours (time to resolution) - Become a product expert and use that knowledge to troubleshoot effectively - Guide clients through KYC & KYB processes (Know Your Customer / Know Your Business) - Document solutions and contribute to internal knowledge base Qualifications - 3+ years of customer support experience at a B2B SaaS company - Excellent written English and communication skills - History of meeting or exceeding support KPIs - Extremely organized, with strong attention to detail - Ability to multitask and manage dozens of concurrent tickets - Reliable internet connection (50+ Mbps, no latency issues) - Highly effective working remotely - Familiarity with tools like Zendesk, Intercom, Slack, and HubSpot is a plus Benefits - Amazing colleagues - Energetic culture that is positive and celebrates together - Inspiring mission & software product - Ability to grow your career in a fast-growing tech startup Company Description Applause is a leading provider of home services software. Our platform helps local service businesses grow faster by turning their teams into performance-driven machines. We serve thousands of technicians, business owners, and franchise leaders across North America—helping them improve customer experience, reputation, and revenue.