• Advocating for SRE principles, fostering a culture of reliability, observability, and operational excellence across teams. • Collaborating with developers, product managers, and service teams to streamline processes and resolve blockers. • Driving improvements in observability, including logs, traces, and metrics, ensuring proactive issue detection and resolution. • Defining and implementing SLIs and SLOs to measure and maintain system reliability aligned with business objectives. • Promoting the use of Error Budgets and leading post-incident reviews to foster a learning culture and continuous improvement. • Assessing systems and processes to identify opportunities for scalability and reliability enhancements. • Inspiring teams to take ownership of service reliability and driving alignment on shared goals.

• Design and build reliable, scalable, and performant systems that support Sprout’s global 30,000+ customer base across 100+ countries • Drive infrastructure initiatives that enable product teams to deliver value quickly and safely through shared, production-ready tools and platforms (“Paved Roads”) • Work to improve Sprout’s security posture through automation, auditability, and clear processes in order to build sustainable and secure solutions • Collaborate cross-functionally with product, site reliability engineering, data platform, and GRC teams to deliver scalable, secure-by-default infrastructure • Investigate and learn from system failures and incidents to improve overall system resilience • Contribute to security tooling deployments and maintenance to improve overall security posture.

• Lead the design, implementation, and maintenance of CI/CD pipelines using Azure DevOps. • Own and manage cloud infrastructure in production environments, primarily within Microsoft Azure. • Design, write, and maintain Infrastructure as Code using Bicep and ARM templates. • Apply cloud-agnostic DevOps principles and best practices across infrastructure and deployment pipelines. • Establish DevOps best practices for build, release, deployment, monitoring, and operational excellence. • Ensure high availability, scalability, security, and performance of systems. • Collaborate with development teams to streamline deployment workflows and improve developer productivity. • Monitor and optimize system reliability, performance, and cost efficiency. • Lead incident response activities, including root cause analysis and continuous improvement processes. • Mentor, coach, and provide technical guidance to DevOps engineers. • Document architecture, operational procedures, and technical processes. • Partner with security teams to ensure compliance and implement secure deployment methodologies. • Perform other duties as assigned.

The Application Administrator for the DISA Storefront platform is responsible for the technical support, maintenance, patching, and optimization of the application system. This role ensures the high availability and efficiency of the Storefront, which serves as a key, Amazon-like single point of entry for DoW service provisioning. The administrator will manage the application across Windows and Linux environments, apply critical Oracle patches, and provide proactive support to users, including on-call support for emergency, after-hours maintenance. Perform routine, timely updates, and patches to application systems, specifically including Windows, Linux, and Oracle databases/middleware (WebLogic, etc.). Monitor system performance and proactively maintain high availability, ensuring the Storefront remains operational with minimal, authorized downtime. Analyze server resource consumption and tune applications/databases to maintain peak efficiency. Respond to customer inquiries regarding system status, functionality, and performance in a professional manner. Provide emergency response if the system is unavailable (on-call rotation). Must be available for occasional nights/weekends for authorized maintenance, security patching, and system upgrades. Apply DISA Security Technical Implementation Guides (STIGs) and Information Assurance Vulnerability Alerts (IAVAs) to maintain system security. Maintain comprehensive technical documentation of configurations, procedures, and system changes.