Role Description The Manager, Operations leads a customer-facing Tier 2 technical support team responsible for delivering timely, high-quality resolution of activation and post-activation issues for Lumen's NaaS portfolio including Internet on Demand, Multi Cloud Gateway and Fabric Port. This blended team of System Engineers and Activation Technicians supports new service activations, resolves system fallout and order exceptions, and provides general technical troubleshooting across Lumen's product and network platforms. A successful person in this role balances operational execution, team development, and customer experience - driving activations to completion as efficiently as possible while ensuring escalations and complex issues are resolved with urgency and accuracy. The role partners cross-functionally with Service Delivery, Engineering, IT, Automation, and Account teams to keep delivery efficient, compliant, and aligned to business priorities. Location This is a work from home position within the U.S. Main Responsibilities - Lead, coach, and develop a blended team of System Engineers and Activation Technicians. - Set clear expectations, priorities, and performance standards aligned to service-level and operational goals. - Conduct regular 1:1s, performance reviews, and individual development planning. - Manage workload, capacity, and coverage to meet customer support-hour commitments. - Foster a culture of accountability, collaboration, inclusion, and continuous improvement. - Own the identification, triage, and resolution of system fallout and order exceptions across activation workflows. - Analyze recurring fallout patterns and root causes; drive corrective actions and process/system fixes to reduce repeat volume. - Coordinate cross-functionally with IT, Engineering, and Automation teams to resolve systemic defects and improve order flow-through. - Provide technical leadership and guidance related to transport network technologies, system automation, and API-enabled operational solutions. - Drive operational performance through the implementation and support of automation tools designed to manage service fallout and improve efficiency. - Monitor network health, analyze operational issues, and develop solutions to improve service reliability and customer experience. - Prepare and deliver operational readouts, performance metrics, and strategic recommendations to leadership. - Champion the adoption of AI, automation, and emerging technologies to improve operational efficiency, reduce manual effort, and enhance service delivery. Qualifications - Minimum: Bachelor's Degree and 3 years of related business operations management experience. - Proven leader with a passion for leveraging AI, automation, and emerging technologies to transform operations, improve efficiency, and drive innovation across the organization. - Proven track record of leading teams through transformation, organizational change, and the implementation of new operating models, processes, and technologies. - Skilled at developing talent, aligning teams around a common vision, and creating an environment where innovation, adaptability, and operational excellence thrive. - Strong people leader who can build an inclusive, high-performing culture across teams with diverse roles, skill sets, experience levels, and tenures. - Excellent communication and executive presence, with the ability to influence stakeholders, translate complex technical concepts, and provide strategic recommendations to senior leadership. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $105,786 - $141,047 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $111,074 - $148,099 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $116,364 - $155,152 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Role Description The Project Manager will manage vendor execution against contract scope, schedule, deliverables, and quality expectations. They will maintain a structured cadence for status reporting, action tracking, and escalation. The Project Manager must identify performance risks and drive corrective actions with the vendor. - Project scope: Courts is having a custom case management system built; this PM will work between the vendor building the system and Courts to keep the project on task. - They will also be migrating data from an old Legacy system to MS Dynamics. Qualifications - Minimum 5 years of project management experience with direct vendor oversight. - Must have experience with complex IT/software implementation projects. Requirements - PMP preferred. - Agile certification preferred. - Previous Dynamics experience preferred.

Role Description Own the steel category: structural steel and fabricated assemblies feeding the modular manufacturing line and site builds. - Source fabrication capacity across regional shops so throughput scales with the build plan, not with one shop's backlog. - Negotiate raw material and fabrication pricing with mechanisms that survive commodity swings. - Qualify fabricators on quality and capacity, and manage the load balancing across them weekly. Qualifications - You've sourced structural steel or fabricated steel assemblies at industrial volume. - You understand fabrication economics: material, labor, coatings, and freight, and where each shop makes its margin. - You've qualified fabrication shops and caught the capacity overstatements in their pitch. - You manage commodity exposure with indexing or hedging rather than hoping. - Bonus: AISC-certified fabrication networks. Modular construction. Weld quality programs. Logistics for oversize loads. Company Description Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Role Description Own the compute and storage category: GPU servers, storage systems, and node-level components from supplier strategy through delivery. - Negotiate pricing, lead times, and capacity reservations with OEMs and ODMs, tied to the forward build pipeline rather than trailing volumes. - Dual-source every critical node configuration so a single supplier slip never stalls a data hall. - Track supplier performance with data: on-time delivery, DOA rates, and lead-time drift reviewed and acted on monthly. Qualifications - You've sourced servers, GPUs, or storage at volume from OEMs or ODMs. - You've secured allocation during constrained cycles by making your account matter to the supplier. - You read a cost breakdown and know which lines are real and which are padding. - You've managed supplier performance with scorecards that changed behavior, not just recorded it. - Bonus: GPU and accelerator sourcing. ODM direct engagement. Total-cost-of-ownership modeling. Import and trade compliance. Company Description Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.