Role Description Join a leading enterprise team as a ServiceNow Business Systems Analyst, where you'll play a strategic role driving digital transformation across the organization. As a trusted advisor to senior business stakeholders, you'll translate complex business needs into scalable, governed ServiceNow solutions. Enjoy a high degree of autonomy, impactful decision-making, and the opportunity to help shape the long-term direction of the ServiceNow platform in a collaborative, remote work environment. - Serve as the primary point of contact for business stakeholders, leading end-to-end requirement discovery for complex, cross-domain initiatives. - Facilitate structured discovery sessions to capture business objectives, operational pain points, risks, and desired outcomes. - Translate business needs into actionable functional requirements, user stories, and acceptance criteria; ensure alignment with enterprise strategy. - Partner closely with ServiceNow Product Owners and Platform teams to support backlog readiness, solution design, and prioritization. - Ensure solutions leverage out-of-the-box ServiceNow capabilities and meet governance, security, and compliance standards. - Act as a business subject matter expert throughout the delivery lifecycle, from intake to deployment, participating in Agile ceremonies and validating delivered functionality. - Document and optimize current and future business processes, identifying opportunities for process improvement and standardization. - Contribute to the evolution of intake models, requirement standards, and governance frameworks. Qualifications - 8+ years as a Business Systems Analyst in enterprise-scale technology environments - 4-5 years of hands-on ServiceNow experience across modules such as CMDB, ITSM, ITOM, ITAM, HRSD, or CSM - Deep expertise in CMDB, CSDM, data quality, and business rules enhancements - Experience defining resiliency boundaries within CMDB - Proven ability to engage and influence senior stakeholders - Strong grasp of ServiceNow workflows, data structures, integrations, and reporting - Exceptional verbal and written communication skills - Familiarity with Agile/Scrum methodologies, CI/CD pipelines, and DevOps automation - Experience collaborating with global teams in offshore-onshore delivery models - Demonstrated analytical and structured problem-solving abilities - Ability to manage competing priorities and ambiguity - Proficiency in producing high-quality artifacts: requirements, user stories, process flows, impact assessments Requirements - CBAP or PMI-PBA certification - ServiceNow Certified System Administrator (CSA) Benefits - 100% remote work flexibility - Exposure to large-scale, high-impact ServiceNow initiatives - Opportunity to partner with senior leadership and drive enterprise-wide process improvements - Collaborative and inclusive culture with a focus on professional growth - Engage in ongoing learning and certification opportunities How to Apply Ready to take your ServiceNow expertise to the next level? Submit your resume and a brief cover letter outlining your experience and interest in this role. Qualified candidates will be contacted for next steps.

Role Description A hands-on Implementor with mid or senior level Agiloft implementation experience, adept at building feature rollouts and PROD app maintenance, incident management etc. - Work on a product team in implementation of Agiloft product capabilities configured to Ford requirements - Drive system configuration and deployment activities across the engagement - Assist business in gathering requirements and define metadata and other elements needed for new feature or CR implementation - Validate and test the required changes - functional and integration testing, Agiloft release upgrades etc. - Assist Users on any configuration changes, quick troubleshooting for user base in PROD - Agiloft enhancements, maintenance cycles and production support Qualifications - Mid or senior level Agiloft implementation experience Requirements - Experience in building feature rollouts - Proficient in PROD app maintenance and incident management Benefits - 6+ Months of Contract with Possible extension/ FT - Remote from US or Canada (If you are empanelled for Canada)

Role Description I have an opportunity for "ServiceNow Administrator - REMOTE" and I am looking for a candidate who can join immediately. If you are interested, please reply with your updated resume or refer someone. Position: ServiceNow Administrator Location: REMOTE Duration: 4+ Months Contract Interview: WebCam Interview Mandatory: ITIL Foundation & ServiceNow Administration Certification. Key Responsibilities: - Assists in developing standard IT configuration and asset management methodology - Develop CMDB policy, processes, and knowledge base - Conduct reporting on configuration audits and reconciliation - Maintains CIs to ensure CMDB accuracy and completeness - Drives visibility on process adherence and compliance improvement opportunities - Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace - Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned - Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance - Create and document requirements for efficient process design that includes self-service options with limited manual effort - Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management - Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance - Draft technical process documentation Qualifications - ITIL Foundation Certification - ServiceNow Administration Certification Company Description NAVTECH INC 1600 Golf Road, Suite 1200, Rolling Meadows, IL 60008 www.Navtechusa.com E-Verified Company Contact: - Phone: (224) 348-1340 - Email: Alex@navtechusa.com

Role Description The ServiceNow SME is a seasoned professional with deep expertise in the ServiceNow platform. They are responsible for optimizing and maintaining the ServiceNow instance, implementing best practices, and providing guidance to ensure that the platform aligns with the organization's goals and objectives. The role involves collaborating with cross-functional teams, including IT, business analysts, and stakeholders, to enhance ServiceNow functionality and drive efficiency. - Integrate ServiceNow with other systems and tools as needed. - Knowledge Transfer and Training. - Platform Security. - Reporting and Analytics. - Vendor Management. Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). - ServiceNow certification(s), such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), are highly desirable. - Several years of hands-on experience with ServiceNow administration and configuration. - Strong knowledge of ITSM processes and ITIL framework. - Experience with scripting languages (JavaScript, GlideScript) for customization. - Excellent problem-solving and troubleshooting skills. - Strong communication and interpersonal skills. - Ability to work independently and collaboratively in a team. - Project management skills are a plus. Company Description NAVTECH INC is an E-Verified Company.