• Partner with Revenue leadership to develop and execute the Revenue Operations roadmap aligned with company objectives. • Identify operational bottlenecks and recommend scalable solutions that improve efficiency, forecasting accuracy, and revenue performance. • Act as a trusted advisor to Sales, Customer Success, Marketing, and Finance leaders. • Design, optimize, and continuously improve end-to-end GTM processes across lead management, sales, customer onboarding, renewals, and expansion. • Standardize workflows while balancing automation with an exceptional customer and employee experience. • Lead cross-functional process improvement initiatives that increase productivity and reduce manual effort. • Serve as the primary owner of the Revenue technology ecosystem, including HubSpot, Gong, Aircall, Sakari, Stripe, Guru, Hippo Video, etc. • Responsibilities include System administration, Workflow automation, Pipeline architecture, Integrations, User permissions, Data governance, Adoption strategy, and vendor relationship management. • Continuously evaluate new technologies and AI capabilities to improve team efficiency and scalability. • Develop executive dashboards and KPI reporting that provide actionable business insights. • Monitor and improve key GTM metrics including pipeline health, conversion rates, forecast accuracy, sales velocity, customer retention, and productivity. • Ensure data integrity across integrated systems and drive ongoing improvements in reporting accuracy. • Create scalable operational documentation and playbooks. • Lead, coach, and develop a high-performing Revenue Operations team, fostering accountability, growth, and operational excellence. • Partner with Revenue Enablement to ensure successful adoption of new systems and processes. • Collaborate with Finance on forecasting, planning, and revenue reporting. • Work closely with Marketing Operations and Customer Success Operations to optimize the customer lifecycle. • Lead cross-functional operational projects from discovery through implementation and change management.

Role Description As the Manager, Growth Strategy & Operations for Square’s Global Account Management business, you will help design, execute, and scale the strategies and systems that deepen seller relationships, expand revenue, and maximize lifetime value across our global base of sellers. You'll focus on how Square grows with its existing customers, optimizing for retention, reducing churn, and driving expansion and multi-product adoption across regions, segments, and industries. This is a builder's role at the intersection of growth strategy, revenue operations, and go-to-market engineering: you’ll pair traditional strategy work with book building, coverage models, KPI frameworks, and performance analysis with a strong bias toward automation and AI. A meaningful part of your impact will come from streamlining and automating the operational engine behind Account Management. You'll partner closely with our Account Management, Data Science, Data Engineering, CRM, and Product/Eng teams on AM-focused tools and analysis to turn strategy into scalable, well-instrumented systems. Success looks like clearer strategy, faster and more reliable operations, and Account Managers who spend more time with sellers and less time on manual work. This role requires a strong combination of strategic thinking, operational excellence, and executive influence. You will report to the Director of Growth Strategy & Operations, Global Account Management. You Will - Growth and Retention Strategy: - Help define and operationalize the Account Management strategy, with a primary focus on retention and churn reduction across segments and regions. - Build and execute playbooks for key churn drivers. - Size opportunities and build the business cases that shape coverage models, book construction, and engagement plays for existing sellers. - Revenue Operations & Performance Management: - Build and maintain the operational cadence of the AM org: Book building and account assignment, pipeline hygiene, and rules of engagement. - Partner with Data Science and Finance to define KPIs and stand up dashboards and WBR/MBRs that run performance analysis and post-initiative impact reviews. - Translate complex data into clear narratives and actionable recommendations. - Operational Automation & AI-Driven Experimentation: - Streamline and automate the manual work that slows Account Management down: book building, Slack question triage, data enrichment, reporting, and routine workflows end to end. - Partner with CRM to build event-driven automations and AI agents across the GTM stack (e.g., Salesforce, Clay, and workflow tools). - Partner with Product/Eng to give Account Managers real-time visibility into seller health, churn risk, and expansion signals. - Stay at the frontier of AI-native GTM tooling and bring proven new approaches into the team's playbook. - Cross-Functional Execution & Program Management: - Lead cross-functional workstreams across Sales, Product, Engineering, Analytics, Finance, Customer Support, and Account Management, driving clarity, alignment, and momentum. - Translate business goals into clear technical requirements and documentation (e.g., PRDs / BRDs). - Partner with technical teams to deliver end-to-end programs on time and to spec. - Break large, multi-quarter initiatives into pilots and future iterations, managing the roadmap in collaboration with leadership and stakeholders. - Frame initiatives to secure buy-in from partner teams, define milestones, and keep programs moving in a fast-paced, ambiguous environment. Qualifications - 5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting, ideally within SaaS, FinTech, or high-growth technology. - A builder's bias toward action: You'd rather ship a working prototype and iterate than perfect a plan, and you're energized by a blank canvas. - Hands-on experience automating workflows with tools like Salesforce, Clay, Zapier, n8n, or similar, and comfort connecting systems via APIs. - Hands-on experience with Salesforce, Looker, and Snowflake (or equivalent CRM, data-visualization, and SQL / data-warehouse tools): Ability to pull data and translate into clear insights. - Experience documenting cross-functional business and technical requirements (e.g., PRDs / BRDs) and partnering with technical teams to build and deliver end-to-end programs. - Solid understanding of Account Management or GTM motions: Coverage models, segmentation, pipeline, and the levers behind retention and expansion. - Excellent communication and stakeholder skills: You can influence senior partners without direct authority and keep cross-functional teams aligned. - Comfort with ambiguity and a low-ego, ownership mindset: No task is too small, and you're motivated to build the operating system behind a world-class, customer-centric growth organization. Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning

• Design and deliver sales enablement programs across key areas such as prospecting, cold outreach, account planning, leveraging Partners, discovery, qualification (e.g. MEDDPPICC), objection handling, and competitive positioning. • Partner with Sales Leadership to identify skill gaps and develop scalable programs that accelerate seller performance (stage 3 opportunity target attainment, ASP, deal cycle time, win rates, pipeline coverage, and quota attainment). • Continuously reinforce sales methodologies, including Cribl’s sales process, messaging, and sales stages aligned to pipeline generation and deal progression. • Tailor enablement content and training based on the unique needs of the EMEA Sales segment. • Collaborate with segment leaders to prioritize initiatives that reflect deal size, buying complexity, industry trends, and persona-specific challenges. • Develop and maintain onboarding and ongoing training content (playbooks, guides, call frameworks, templates, etc.). • Deliver live training (instructor-led, virtual, or recorded), role plays, and workshops for new and tenured sellers. • Partner with subject matter experts (Product Marketing, Solutions Engineers, Revenue Enablement, and Sales Leadership) to keep materials up to date and relevant. • Package relevant content to sell and scale to, through and with partners. • Ensure sellers are proficient in leveraging Cribl’s sales tools (Salesforce, Gong, Seismic, prospecting tools, etc.) to drive efficiency and insight across the sales cycle. • Work with Field Operations to ensure data-driven insights inform enablement priorities and program effectiveness. • Partner with Product Marketing, Product Management, Partner Sales, and Field teams to integrate product and messaging updates into sales motion. • Coordinate with Sales Managers to reinforce coaching and continuous learning around new competencies. • We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours.

Role Description The Head of Revenue at Index is responsible for leading and scaling all revenue-driving initiatives across Lead Generation, Marketing, and Sales. This role is both strategic and operational: - Design the growth roadmap - Build predictable acquisition channels - Optimize the sales funnel - Ensure consistent growth in new business and customer value You will lead teams, own targets, and drive experiments that accelerate Index’s expansion into new markets and customer segments. Key Responsibilities - Growth Strategy & Leadership - Develop and execute a comprehensive growth strategy covering lead generation, marketing, sales, customer expansion, and new opportunities. - Define growth targets, KPIs, and revenue goals. - Identify market trends, new verticals, and opportunities for expansion. - Lead, mentor, and develop the growth teams (Lead Gen, Marketing, Sales). - Lead Generation Ownership - Build and scale predictable inbound and outbound lead-generation engines. - Identify high-converting lead sources and optimize based on ROI. - Work closely with RevOps to ensure high-quality lead flow and strong conversion rates. - Oversee the performance and evolution of sourcing channels. - Marketing & Brand Growth - Oversee brand strategy, campaigns, email marketing, nurturing, and content. - Ensure consistent visibility across digital platforms and targeted markets. - Build campaigns that increase awareness, engagement, and inbound lead volume. - Partner with Product/Delivery teams to craft value propositions that resonate with prospects. - Sales Acceleration - Own the performance of the sales team, including pipeline growth, win rates, and revenue delivery. - Ensure efficient processes from lead qualification to close. - Implement a strong feedback loop to increase sales effectiveness (playbooks, objection handling, scripts, etc.). - Track performance metrics, coach team members, and implement improvements. - Funnel & Conversion Optimization - Identify bottlenecks in the acquisition funnel and implement solutions to improve: - MQL → SQL conversion - Meeting → Proposal conversion - Proposal → Close rates - Sales cycle speed - Run experiments (A/B tests, new channels, new pitches) to accelerate growth. - Collaborate with RevOps to ensure clean data and transparent reporting. - Cross-Functional Collaboration - Work closely with RevOps, Customer Success, Delivery, and Leadership. - Align growth initiatives with company goals and operational capabilities. - Provide insights from the market to support product development and service offerings. - Customer Expansion & Retention - Identify upsell, cross-sell, and expansion opportunities within existing accounts. - Build growth programs for existing clients to increase lifetime value. - Support Customer Success with strategies for renewal and long-term retention. Qualifications - Proven experience as Head of Growth, Growth Lead, Director of Growth, or equivalent. - Strong background in lead generation, sales strategy, or marketing leadership. - Strong data-driven mindset: ability to interpret metrics and act on insights. - Experience in a fast-paced, high-volume B2B environment (recruitment, SaaS, staffing, or services). - Ability to inspire, lead, and grow teams. - Excellent communication skills and stakeholder management abilities. - Strategic thinker with strong execution discipline. Preferred Qualifications - Experience scaling growth teams from early or mid-stage companies. - Experience testing and launching new acquisition channels. - Familiarity with CRM, automation tools, and growth analytics. - Understanding of international markets (EU, US, UK, Nordics is a plus). Benefits - Officially recognized by the Financial Times as one of Europe’s fastest-growing companies. - Frequent, meaningful opportunities for high performers. - Access to enterprise-level clients and cross-functional teams. - Opportunities for growth in varied domains (FinTech, Blockchain, Healthcare, AI).