Moab is a venture backed software company building software for equipment rental businesses and dealerships, from the next generation of entrepreneurs to today’s market leaders, and everyone in between.
Implementation Manager
Location
New York
Posted
103 days ago
Salary
$120K - $160K / year
Seniority
Lead
Job Description
Implementation Manager
Moab
About Moab Moab is building a modern, all-in-one software platform for equipment dealers & rental businesses. Moab is a venture-backed startup. The equipment dealer & rental market is a key part of the multi-trillion dollar construction, agriculture, and logistics industries, and is currently underserved by antiquated incumbent software solutions (most of which were founded in the 1980's and 1990's). Our vision is to connect everyone who is selling, buying, renting, servicing, or utilizing equipment, starting with a new system-of-record for equipment rental businesses that will help our customers create efficiency in the back office and generate more revenue in the front office. We’re a small team of energetic, dedicated, and passionate individuals. We value team members that can not only roll up their sleeves to do hands-on work, but also think clearly & creatively about the big picture. We seek new team members who are eager to dive in and collaborate with the rest of the team to drive impact for our customers and for the business. At Moab, you’ll find significant room for career growth, fostered by a meritocratic culture that prioritizes individual and team development. About the role The implementation manager helps to manage the end-to-end training and implementation that enable Moab to onboard new customers. As part of the implementation team, we’re looking for an individual to help lead training, implementing and on the ground customer success for new customers. As an implementation manager at an early stage start-up, you will have to balance speed vs process while supporting extremely aggressive goals related to growth and efficiency. This is the type of role where you’ll consistently have to do the job of someone two levels above you (e.g., meet with a CEO of a large business) and two levels below you (e.g., respond to customer support tickets). This role rewards do-ers. What you’ll do You’ll design virtual and in-person training for new customers of Moab. You'll travel 10-50% of the time depending on the month. You’ll oversee and facilitate new customer user training and support through the implementation lifecycle. You’ll manage implementations in varying phases concurrently. You’ll create training and implementation plans for customers including what sessions are virtual and in-person and align with the customer on scheduling. You’ll cultivate relationships with these customers and manage expectations. You’ll accurately assess risk and adjust the project plan with minimal impact to go-live timing. You’ll work directly with Moab’s founding team to help solve some of the businesses top priorities. You’ll lead cross-functional efforts, building project roadmaps, getting alignment from different parties, and working through roadblocks as they come up, owning the end-to-end implementation of a given initiative. You’ll pinch hit where necessary, filling in critical gaps to ensure the business can run smoothly. You’ll identify consistent pain points and develop and iterate on processes to help the company solve issues over time. You’ll communicate across teams, bridging different parts of the organization to achieve cross-functional outcomes. You’ll deepen client engagements through strategic interactions, serving as an advisor and advocate for key stakeholders, driving advocacy, organic growth, and referrals. What you need 8+ total years of experience working at a top equipment rental company (e.g., United, Sunbelt, Herc, Cat Rental Stores, top speciality rental companies etc.) You have an incredibly high execution bar and will see projects through from conception to tactical completion to move Moab forward. You consider people, and you love solving complex, ambiguous, cross-functional problems in a people-centric way. You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility. You’re genuinely curious and creative, wanting to dive deep into a variety of operational processes and systems problems and wanting to think critically to define optimal solutions. You’re observant and anticipate cross-functional issues/needs and potential solutions before the the rest of the company notices. You’re tactical and don’t only sit at a 30,000 foot level. You’re discerning and an incredibly fast learner. Nice to haves Our office is in NYC, ideally the candidate lives in NY. We are also open to remote for the right candidate.
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Implementation Manager
HiBobHiBob is a modern HR technology company focused on transforming the way organizations operate in today’s dynamic workplace. Its platform streamlines core HR processes, enhances e
Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely upon Bob to help them create the best work experiences for their people. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. We are seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS-based human resource platform. The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings. Strong communication and project management skills are essential for this role. **Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least two days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!** Job Requirements Job Responsibilities What will you do? You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines Be the main point of contact for our clients from point of sale through to deployment Gather system requirements and business objectives from customers Assess how best to configure the platform and provide guidance on best practices and successful deployment Identify and analyze project risks & dependencies on an ongoing basis Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams Work cross-functionally with our Sales, CS Engineers, Product & Account teams Maintain detailed project plans to communicate project status both internally & externally Perform risk management to minimize project risks Report and escalate to management as needed when project time deadlines become at-risk Base salaries for this role range from $110,000 - $130,000 per year. As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors. Benefits Why work with us HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We have a beautiful office located in NYC and remote bobbers coast to coast. It's about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: Stock options at a high-growth unicorn startup 100% subsidized medical, dental, and vision coverage for employees 401(k) with a 3% company match starting from Day 1 Hybrid working model for bobbers in the NY metro area Work from home allowance to get your home office set up! Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter Annual Headspace subscription and wellness benefits Two social impact days per year for volunteering Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus Fun and frequent social events (in-person and virtual) We love birthdays - take the day off and receive a special gift Dog-friendly office If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!



