• Serve as the final point of contact for each case • Initiate courtesy calls to clients upon case assignment • Provide detailed explanations of reduction process • Log phone calls, case statuses, and documents into online system • Ensure efficient linkage of releases onto Litify • Confirm PIP benefits and validate damages • Confirm balances due on medical accounts • Negotiate bills with providers • Send out reductions promptly and maintain client contact • Address client queries every two weeks • Conduct case reviews and personal audits for productivity

• Lead and coach the Demand Department team • Monitor department productivity and quality • Conduct performance reviews and coaching sessions • Improve workflows and operational efficiency • Review KPIs and reporting • Partner with firm leadership on department initiatives • Ensure timely demand preparation and case progression • Resolve escalated client or operational issues • Support hiring, onboarding, and employee development • Foster a culture of accountability and excellence

Role Description This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. Key Responsibilities - Answer, screen, and route incoming calls to the appropriate team member - Take and relay messages or transfer calls to voicemail when staff are unavailable - Log phone calls and upload documents into the online document management system - Provide clerical support to office staff, including faxing, copying, and file organization - Maintain regular communication with clients and respond to questions - Obtain insurance coverage information in a timely manner - Follow up on medical treatment and confirm continuity of care - Request and obtain medical records and billing statements from providers - Communicate with insurance companies regarding treatment status and update adjuster information in the system - Perform additional administrative and case-related duties as assigned Qualifications - Fluent in both English and Spanish (spoken and written) - Strong written and verbal communication skills - Resourceful and proactive in resolving issues - Self-motivated with the ability to multitask - Able to work independently with minimal supervision Requirements - Computer: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Equipment: - USB noise-cancelling headset - Webcam for daily meetings - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms Benefits - Compensation: USD $1,000+ per month (based on experience)

Role Description This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. Key Responsibilities - Answer, screen, and route incoming calls to the appropriate team member - Take and relay messages or transfer calls to voicemail when staff are unavailable - Log phone calls and upload documents into the online document management system - Provide clerical support to office staff, including faxing, copying, and file organization - Maintain regular communication with clients and respond to questions - Obtain insurance coverage information in a timely manner - Follow up on medical treatment and confirm continuity of care - Request and obtain medical records and billing statements from providers - Communicate with insurance companies regarding treatment status and update adjuster information in the system - Perform additional administrative and case-related duties as assigned Work Environment - Fully remote role - High-production, metric driven recruiting environment - Collaborative team structure supporting multiple hiring functions Qualifications - Fluent in both English and Spanish (spoken and written) - Strong written and verbal communication skills - Resourceful and proactive in resolving issues - Self-motivated with the ability to multitask - Able to work independently with minimal supervision Requirements - Computer: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Equipment: - USB noise-cancelling headset - Webcam for daily meetings - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms Compensation Compensation: USD $1,000+ per month (based on experience)