• Lead and coach the Demand Department team • Monitor department productivity and quality • Conduct performance reviews and coaching sessions • Improve workflows and operational efficiency • Review KPIs and reporting • Partner with firm leadership on department initiatives • Ensure timely demand preparation and case progression • Resolve escalated client or operational issues • Support hiring, onboarding, and employee development • Foster a culture of accountability and excellence

Role Description This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. Key Responsibilities - Answer, screen, and route incoming calls to the appropriate team member - Take and relay messages or transfer calls to voicemail when staff are unavailable - Log phone calls and upload documents into the online document management system - Provide clerical support to office staff, including faxing, copying, and file organization - Maintain regular communication with clients and respond to questions - Obtain insurance coverage information in a timely manner - Follow up on medical treatment and confirm continuity of care - Request and obtain medical records and billing statements from providers - Communicate with insurance companies regarding treatment status and update adjuster information in the system - Perform additional administrative and case-related duties as assigned Qualifications - Fluent in both English and Spanish (spoken and written) - Strong written and verbal communication skills - Resourceful and proactive in resolving issues - Self-motivated with the ability to multitask - Able to work independently with minimal supervision Requirements - Computer: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Equipment: - USB noise-cancelling headset - Webcam for daily meetings - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms Benefits - Compensation: USD $1,000+ per month (based on experience)

Role Description This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. Key Responsibilities - Answer, screen, and route incoming calls to the appropriate team member - Take and relay messages or transfer calls to voicemail when staff are unavailable - Log phone calls and upload documents into the online document management system - Provide clerical support to office staff, including faxing, copying, and file organization - Maintain regular communication with clients and respond to questions - Obtain insurance coverage information in a timely manner - Follow up on medical treatment and confirm continuity of care - Request and obtain medical records and billing statements from providers - Communicate with insurance companies regarding treatment status and update adjuster information in the system - Perform additional administrative and case-related duties as assigned Work Environment - Fully remote role - High-production, metric driven recruiting environment - Collaborative team structure supporting multiple hiring functions Qualifications - Fluent in both English and Spanish (spoken and written) - Strong written and verbal communication skills - Resourceful and proactive in resolving issues - Self-motivated with the ability to multitask - Able to work independently with minimal supervision Requirements - Computer: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Equipment: - USB noise-cancelling headset - Webcam for daily meetings - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms Compensation Compensation: USD $1,000+ per month (based on experience)

Role Description We are looking for a reliable and experienced Virtual Medical Assistant / Medical Receptionist to support a busy US-based skin clinic. This role will focus on frontline patient communication, scheduling, insurance verification, and administrative support so the in-clinic team can focus on direct patient care. The clinic serves a high volume of Spanish-speaking patients, so strong bilingual communication in Spanish and English is required. The ideal candidate is confident handling medical front desk tasks with minimal supervision and already has experience supporting a US-based healthcare practice. Cultural Fit & Core Values - Culture is everything at this clinic; it feels like family. - Looking for an individual who is naturally warm, friendly, and deeply empathetic. - Must bring a welcoming energy to patients and relationships with clinic staff. - If you treat patients and colleagues like family and take pride in going above and beyond, you will thrive in this environment. Key Responsibilities - Phone Management - Answer inbound calls promptly and professionally. - Assist patients with questions, appointment needs, and general clinic inquiries. - Route concerns appropriately and document call details accurately. - Appointment Scheduling - Manage the clinic calendar and schedule patient appointments. - Reschedule, cancel, and update appointments as needed. - Confirm appointment details and help maintain an organized daily schedule. - Insurance Verification - Verify patient insurance coverage and eligibility. - Confirm active benefits, plan details, and patient responsibility when needed. - Update insurance information accurately in the patient record. - Prior Authorizations - Coordinate prior requests for treatments or medications. - Gather required patient, insurance, and clinical information for submission. - Track authorization status and follow up with payers when needed. Qualifications - Must be fully fluent in both Spanish and English. - Minimum of 1 year of experience supporting a US-based medical clinic. - Strong experience with medical receptionist or front desk tasks. - Comfortable handling patient calls in a busy healthcare setting. - Knowledge of insurance verification and prior authorization workflows. - Organized, dependable, detail-oriented, and able to work independently. - Must be comfortable working remotely in a dedicated clinic support role. Schedule and Work Setup - 30 hours per week. - Remote work setup. - Immediate hiring need. Ideal Candidate Profile This role is best suited for someone who is polished on the phone, confident with patient communication, and experienced in US healthcare administrative workflows. The strongest candidate will be someone who can step into the role quickly, manage calls professionally, support Spanish-speaking patients, and help keep the clinic's front desk operations running smoothly.