Role Description Our client is looking for a proactive and strategic Community Engagement & Social Media Strategist to help strengthen brand visibility, industry relevance, and audience engagement across multiple social platforms. This role goes beyond content scheduling and publishing. We're looking for someone who actively follows industry conversations, identifies emerging trends, engages with relevant communities, and uncovers opportunities for our brands to participate in meaningful discussions. You will play a key role in supporting both our real estate and mortgage brands by helping drive agent engagement, recruiting efforts, brand awareness, and community growth through thoughtful social media strategy and engagement. What You'll Do - Social Listening & Industry Monitoring - Monitor social media platforms, industry publications, and online communities to stay informed about trends, conversations, and opportunities. - Track discussions related to real estate, mortgage lending, homeownership, recruiting, and industry developments. - Monitor competitor activity and identify best practices that can strengthen brand positioning. - Surface timely content opportunities and engagement recommendations. - Community Engagement - Actively engage with comments, mentions, direct messages, and industry conversations across social channels. - Build relationships with agents, partners, collaborators, and industry professionals. - Participate in relevant conversations that increase brand visibility and credibility. - Identify opportunities to highlight partners, stakeholders, and brand advocates. - Escalate important trends, opportunities, or concerns to leadership when appropriate. - Social Media Strategy - Recommend organic social media initiatives that support brand awareness, recruiting, and retention goals. - Develop monthly and quarterly recommendations based on audience insights and industry trends. - Collaborate with marketing and creative teams to align content with audience interests and business objectives. - Help refine processes for content collection, organization, and distribution. - Social Media Operations - Manage content calendars, scheduling, and publishing across: - LinkedIn - Facebook - Instagram - TikTok - YouTube - X (Twitter) - Coordinate with internal teams to gather content and ensure consistent publishing. - Reporting & Insights - Track engagement, audience growth, conversation trends, and content performance. - Translate social media data into actionable recommendations. - Present findings and strategic opportunities to marketing leadership. Qualifications - 3+ years of experience in social media management, community management, or digital marketing. - Experience managing multiple social media platforms for a company or brand. - Strong understanding of community engagement and social listening best practices. - Excellent written communication skills with the ability to adapt to established brand voices. - Experience using social media scheduling and management tools. - Strong organizational skills and ability to manage multiple priorities independently. Requirements - Experience in real estate, mortgage, housing, financial services, or related industries. - Experience using social listening tools such as Sprout Social, Brandwatch, Sprinklr, or similar platforms. - Experience analyzing social media performance and developing strategic recommendations. - Familiarity with Canva and content management workflows. Success in This Role You will be successful if you can: - Identify relevant conversations and opportunities for brand participation. - Increase meaningful engagement within real estate and mortgage communities. - Strengthen brand visibility and credibility across social platforms. - Deliver strategic recommendations backed by social insights and data. - Support recruiting and retention initiatives through community engagement. - Help create efficient and scalable social media processes.

• Be the voice of the brand and respond to consumer’s queries, complaints, and engage with the online audience • Use knowledge of best practices across social platforms for authentic interactions • Ensure brands are connecting with their communities with positive associations

Role Description The intern will support the management of UNDP’s French-language social media channels and digital editorial content. Responsibilities include: - Drafting, adapting, scheduling, and publishing content for UNDP’s French-language social media channels. - Managing the French-language social media editorial calendar. - Researching and identifying content for adaptation on UNDP’s French-language social media channels. - Creating visual content, including graphics and short-form videos. - Supporting the implementation of global campaigns and strategic events across French-language social media channels. - Assisting with translating, reviewing, and proofreading social media copy between English and French. - Monitoring social media performance and preparing analytics reports. - Managing audience engagement across UNDP’s French-language social media channels. - Staying up to date with social media trends and identifying opportunities for improvement. - Performing other editorial duties as assigned by the French Editor. Qualifications - Solid French writing and editing skills. - Strong organizational skills and the ability to multi-task. - Attention to detail is crucial. - Responsible, responsive, and enthusiastic. - Interest in global issues and the United Nations. - Able to work in a multi-cultural environment and aware of political sensitivities. Requirements - Education: - Enrolled in a graduate school Programme (second university degree or equivalent, or higher); - Enrolled in the final academic year of a first university degree Programme (minimum bachelor’s level or equivalent); - Graduated with a university degree and must start the internship within one year of graduation. - Experience: Proven ability to manage social media platforms and create digital content. - Language: Native French and fluency in written and spoken English are required; Spanish desirable. - Availability: Must be available at least four days a week. Company Description UNDP is the UN’s global development network, working to advance sustainable development by advocating change and connecting countries with knowledge, experience, and resources to help people build better lives. UNDP operates in more than 170 countries and territories.

Role Description The Social Support Specialist is responsible for delivering high-quality community management and moderation across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust. - Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance. - Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies. - Actively engage with community members to encourage constructive dialogue and positive participation. - Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations. - Enforce moderation actions consistently, fairly, and without bias, escalating issues as required. - Respond to community inquiries, concerns, and reports in a professional and empathetic manner. - Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders. - Support incident response and sensitive situations with sound judgment and discretion. Qualifications - 3+ years in high-tier community support or moderation, specifically within the gaming industry. - Deep familiarity with Western gaming culture and social media nuances. - Relevant knowledge of Discord server management and Steam community tools. - Proficiency in Zendesk and Sprout Social is a significant plus. - Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette. - Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content. - Attention to detail and consistency in decision-making. - Ability to foster inclusive, respectful, and welcoming online spaces. Requirements - Knowledge of online harassment patterns, hate speech policies, and community governance best practices. - Ability to work time zones or flexible schedules including weekends, if required. Benefits - Salary $38,000 - $45,000 yearly gross. - Full-time schedule, plus employee benefits, including health and dental care, when eligible. - Employee Assistance Program.