Role Description We are seeking a dedicated Customer Service Representative – CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR is also responsible for directing and managing new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may also be assigned additional job duties as required and additional projects to support the location in achieving their goals. This position pays between $16/hr. – 19/hr. depending on related experience and location. - Primarily communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner. - Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care. - Complies with all applicable company policies and procedures to meet JCAHO and company standards. - Complies with and follows internal and company-wide operating protocols in processing role. - Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors. - Holds themselves accountable to their goals, regularly and proactively communicates progress, plans, and problems to supervisor as well as providing solutions to challenges that arise. - Focused Teams include the following; OIP which resolve a minimum of 30 Orders In-Progress per day, IDP which process a minimum of 20 accounts per day, Confirmation Team which confirms a minimum of 45 tickets per day and the Inbox team which process a minimum of 25 instances per day. - Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner. - Proficient at managing varying expectations per each referral source and sales rep. - Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line. - Performs other duties as assigned. Qualifications - Employment is contingent on background check (company-wide). - Drug screen (when applicable for the position). - Compliance with healthcare facility credentialing process (when applicable for the position). - Valid driver’s license in state of residence with a clean driving record (when applicable for the position). - High school diploma or GED equivalent, required. - Experience with medical equipment, preferred. - Experience with medical billing practices and of billing reimbursement, preferred. - Experience in medical field and administrative record management, preferred. - One year of related work experience, preferred. - Medical terminology, preferred. Requirements - Accurately perform simple mathematical calculations. - Effectively communicate in English; both oral and written. - Interpret a variety of communications (verbal, non-verbal, written, listening and visual). - Maintain confidentiality, discretion and caution when handling sensitive information. - Multi-task along with attention to detail. - Self-motivation, organized, time-management and deductive problem solving skills. - Work independently and as part of a team. Benefits - Generous paid time off and paid holidays. - Overtime pay for non-exempt positions (as applicable). - Commission for Account Executives. - Bonus and incentive opportunities. - Fixed and variable car reimbursement for Area Managers and Account Executives. - Car, mileage, and telephone reimbursement (as applicable). - Employee discount and recognition programs. - Employee Assistance Program (EAP). - 401(k), HSA, and FSA/Dependent Care FSA. - Medical, prescription, dental, and vision coverage. - Life insurance, disability, accidental death, identity protection, and legal services. - Meru Health mental health and Mercer SmartConnect Medicare programs. - Livongo Diabetes and High Blood Pressure programs. - Healthcare Bluebook and RX Savings Solutions programs. - Hepatitis B (HEPB) and TB vaccinations.

Role Description At KeyNest, we're building a customer support team that's trusted to solve real-world problems, not just answer tickets. As a Bilingual Customer Support Representative, you'll be the first point of contact for guests, hosts, and business partners, providing support across phone, email, and live chat. Most of your work will focus on KeyNest, with occasional support for our GuestCare service during busy periods or out-of-hours coverage. This is a fast-paced role where no two days are the same. You could be helping a guest access their accommodation, resolving a billing query, coordinating with our Operations team, or investigating a technical issue. We're looking for people who enjoy solving problems, taking ownership, and delivering exceptional customer experiences. If you're calm under pressure, communicate clearly, and enjoy making a real impact, we'd love to hear from you. - Provide exceptional customer support via phone, email, and live chat. - Assist guests, hosts, and business partners with access, booking, account, and billing enquiries. - Resolve customer issues from first contact through to resolution, taking full ownership of each case. - Handle time-sensitive operational incidents and occasional GuestCare enquiries. - Make outbound calls to customers and partners to gather information and coordinate resolutions. - Prioritise multiple conversations and cases based on urgency and impact. - Work closely with Operations, Technical Support, and other internal teams to deliver the best outcome for customers. - Accurately document all interactions and actions taken within our internal systems. - Use sound judgement when handling situations that fall outside standard processes. - Contribute ideas that improve our processes, products, and customer experience. Qualifications - Fluent English (spoken and written). - Fluent in at least one of the following: Spanish, Italian, French. - Additional languages are a strong advantage. - At least 2 years' experience in customer support or another customer-facing role. - Comfortable handling customer conversations over the phone. - Experience in hospitality, travel, property management, or technology is beneficial, but not essential. - Excellent written and verbal communication skills. - Strong problem-solving and decision-making ability. - Calm and confident under pressure. - Organised and able to manage multiple priorities. - Comfortable working independently in a fully remote environment. - A proactive mindset with a willingness to learn and improve. - Flexible to work a rotating shift pattern, including evenings, weekends, and public holidays. Benefits - Fully remote working. - 45-hour working week on a rotating shift pattern. - Structured onboarding and continuous learning through our internal training platform. - Clear opportunities for career progression and internal development. - Work with an international team supporting customers across multiple countries and languages. - A collaborative, supportive culture where your ideas and feedback are valued. - Competitive salary based on your experience and location.

Role Description Wunderlich-Malec Engineering is seeking a part-time IT Helpdesk Support Specialist for weekend shifts. This position allows for remote work and involves a range of duties focused on delivering technology support for operational needs and personal technology devices/equipment. - Accept initial IT support requests, prioritize, diagnose, and drive resolution independently or with assistance from Wunderlich-Malec Field Support. - Resolve most support requests upon first contact with the user. - Participate in the evaluation, development, and implementation of technology standards, equipment, and procedures. - Assist in the development and maintenance of standard desktop, laptop, and virtual desktop images. - Participate in new hardware and software rollouts. - Provide tools, training, or resources to help employees utilize technology effectively. - Maintain IT hardware, perform small hardware repairs, and manage inventory of spare parts. - Support mobile device technology service requests and manage Microsoft Intune for phones and tablets. - Allocate/purchase new and used devices as requested and approved. - Participate in companywide initiatives or projects related to technology, equipment, or services. - Administer user management controls over company software systems. - Other duties as assigned. Qualifications - Three to five years of IT experience providing user support service in a complex business environment. - Two+ years experience in Windows 10, Office 365, and Apple iOS. - Basic understanding of networking and DNS. - Good understanding of computer systems, mobile devices, and other tech products. - Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems. - Ability to communicate technical concepts clearly to technical and non-technical audiences. - Strong time and priority management skills with minimal supervision. - Willingness to travel to all LSC locations, business functions, and training as needed. - Additional certifications in Microsoft, Cisco, or similar technologies are a plus. Requirements - Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment. Benefits - Medical - Dental - Vision - Basic and Supplemental Life and AD&D - Long Term Disability - Voluntary Short Term Disability - Healthcare & Dependent Care Flexible Spending Accounts - Health Savings Account - Paid Time Off (PTO) - Paid Holidays - Tuition Reimbursement - Referral Bonus Program - 401(k)/Profit Sharing - 100% ESOP (Employee Stock Ownership Plan) - Employee Assistance Program - Will Preparation Resources - Worldwide Travel Assistance Salary Range The expected pay range is $23 - $31/hour based on experience and qualifications, plus a discretionary bonus and employee stock program.

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding. • Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements. • Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools. • Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients. • Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service. • Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout. • Develop and update user-facing support documentation, including video content, help articles. • Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software. • Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product. • Serve as an internal voice and advocate for our customer base and end users.