• Collaborate with teams across Lockwood to identify necessary functionality and efficiency improvements and to determine the correct solution. • Work collaboratively within the cross-functional team to deliver maximum value in an agile environment. • Take on new technical skillsets as the role requires. • Manage risk through a dev-ops culture and thorough testing, maintaining high quality. • Analyse the system for issues and resolve as priority dictates. • Continuously improve the development and planning process. • Understand what is valuable to the company, and how work relates to that. • Take ownership of the system produced. • Contribute to a strong team sense of identity and spirit. • Foster a learning culture within the team. • Work within best practices for secure, compliant, and reliable systems.

• Research, evaluate, and implement AI tools and solutions to improve daily business operations and productivity. • Collaborate with business stakeholders to identify opportunities for AI-driven process optimization. • Develop, maintain, and enhance applications using .NET technologies. • Support Microsoft Dynamics and AX system integrations. • Assist with AWS-based services and cloud-related development tasks. • Work across different technologies and projects depending on business needs. • Troubleshoot, maintain, and improve existing applications and integrations. • Collaborate with cross-functional teams to deliver high-quality solutions.

• Design, develop, and enhance Medical Practice Software Platform, including building a performance dashboard, defining REST APIs, and overseeing system architecture. • Collaborate with offshore teams (QA) to ensure stable, high-quality releases. • Enhance and maintain the Partner Authentication System using Oauth2. • Design and implement stateless authentication system in AWS to enable external partners to integrate with internal APIs following Oauth2. • Implement stateless AWS based authentication system for secure partner API integration. • Design database tables to store partner credentials, develop REST APIs to create partners, generate and validate JWT web tokens, and implement authentication and authorization systems using Oauth2, Cognito, and LDAP. • Supervise backend and UI developers to implement user interfaces, APIs, and database changes supporting these systems. • Design and implement DNS and website provisioning automation using AWS Hosted Zone including stat machine enabling TechOps to provision customer domains and launch websites from a single platform. • Design database tables to store workflow state data, develop REST APIs to manage the domain state lifecycle, supervise backend and UI developers during implementation, and collaborate with QA to identify and resolve issues. • Enhance backend and infrastructure engineering processes to support scalability and reliability across the company’s platform. • Introduce technologies to improve efficiency, establish engineering best practices, improve performance monitoring across platform services.

• Help build IT roadmap, setting technical direction for endpoint management, fleet automation, and IT operations across all KoBold offices and field sites in 10+ countries • Design and implement zero-touch provisioning and automated reimaging workflows for macOS (Jamf) and Windows (Intune) endpoints • Build endpoint monitoring, alerting, and fleet health dashboards to shift IT from reactive to proactive support • Drive device lifecycle management including EoL/EoS tracking, hardware refresh planning, and inventory management across Jamf, Intune, CrowdStrike, and related tooling • Create self-service application deployment and access workflows to reduce helpdesk volume and empower employees • Apply DevOps principles to IT operations: configuration-as-code (e.g. managing Intune policies via Terraform), infrastructure automation, version-controlled policies, and repeatable processes • Own internet reliability and network performance at all global remote KoBold sites • Manage the full software procurement lifecycle: new purchases, renewals, expansions, and cancellations, ensuring user access is never disrupted by lapsed licenses or last-minute renewals • Own and drive execution of the annual software budget, including process improvements year-over-year and proactive renewal pipeline visibility for legal and finance • Optimize license utilization across the SaaS portfolio—track usage, right-size seat counts, consolidate redundant tools, and negotiate pricing with vendors • Coordinate with legal on contract review, working within the existing procurement process to move quickly on low-risk purchases while ensuring appropriate review for larger spend • Onboard new SaaS applications with proper Okta integration (SSO, SCIM) before launch, and manage decommissioning of deprecated tools • Own Okta administration including SSO integrations, SCIM provisioning, group management, access request workflows, and lifecycle automation • Manage Google Workspace administration, including license management, security settings, and break-glass super-admin governance • Build automation for minimal-touch employee onboarding and offboarding—ensuring new hires are fully provisioned on day one and departing employees are cleanly deprovisioned • Support AI tooling rollout (Claude Desktop, Claude Code, and related tools) across the endpoint fleet, including deployment, configuration, and employee training • Supervise and mentor IT support staff, providing technical coaching, priority-setting, performance management, and career development • Develop and maintain IT training programs for new hires and ongoing employee enablement, including documentation, video walkthroughs, and live onboarding sessions • Provide helpdesk backup on high-volume days, modeling the standard of responsiveness and quality you expect from the team • Learn about mineral exploration by working closely with exploration teams, including time in the field in remote operations • Collaborate with infrastructure engineering and security teams on cross-cutting initiatives including observability, access controls, endpoint security posture, and incident response • Partner across the company to contribute to specification, vendor selection, and change management on new software requests • Partner with finance on budget tracking, invoice approvals, and AFE submissions for software spend • Work with legal to streamline the contract review pipeline, maintain lead times on renewals, and advocate for tiered review processes that match risk to effort • Coordinate digitization efforts across the globe, ensuring consistent standards and tooling for converting physical records to digital archives at field and office sites