Role Description The Senior RCM Business Analyst focuses on optimizing operational efficiency and financial performance, as well as executing strategic transformation initiatives throughout Revenue Cycle Management (RCM) operations. The Senior Business Analyst will be responsible for supporting RCM initiatives with duties including: - Project management - Analyzing areas for process improvement - Training - Documenting step-by-step protocols This will include collaborating with leadership in other areas to support project initiatives. The ideal candidate will be involved with: - Process reengineering - Digital enablement - Automation - Performance transformation focused on improving AR metrics such as DSO, denial rates, and collections. Qualifications - High School Diploma or GED Required. - Healthcare revenue cycle experience (minimum of 1 year). Requirements - Excellent verbal and written communication skills. - Demonstrated organizational skills with the ability to function well in a fast-paced environment. - Ability to act with integrity, professionalism, and maintain a high degree of confidentiality. - Proficient in using organizational billing systems. - Attention to detail. - Flexible to the needs of the department and organization. Benefits - 401(K) Company Match - Medical and Dental Insurance - Vision Benefits - Flexible Spending Accounts - Pet Insurance - Disability Insurance - Life Insurance - Continuing Education - Paid Time Off

Role Description Are you passionate about turning complex warehouse operations into streamlined, scalable solutions? As a Senior Business Analyst, you'll play a critical role in implementing and supporting Warehouse Management System (WMS) solutions for new and existing logistics clients. You'll partner with operations, clients, and technical teams to design integrations, optimize workflows, lead testing efforts, and drive successful Manhattan SCALE deployments. Work Location: Remote Work Schedule: First Shift: Monday - Friday, 8:00am - 5pm Work Travel: Up to 15% of domestic travel depending on needs of the business and subject to change. Competitive Total Rewards Package: Attractive annual salary of $87,000 - $120,000 plus a performance-based bonus. This position is not eligible for immigration sponsorship. Key Responsibilities - Gather, analyze, and document business requirements through Statements of Work (SOWs), functional requirements documents, process maps, and workflow diagrams. - Lead integration of data mapping activities across client and internal systems, ensuring accurate documentation and maintenance of mapping specifications. - Develop and execute integration, system, and user acceptance testing (UAT) plans while coordinating testing activities with clients and stakeholders. - Create ad hoc SQL queries to support reporting, troubleshooting, system analysis, and operational support. - Design, test, and support WMS enhancements, integrations, and system extensions developed by internal teams or software vendors. - Provide Level 2 application support, troubleshooting issues, and collaborating with technical teams to drive resolution. - Participate in solution design reviews for new implementations, process improvements, and system enhancements. - Develop instructional, procedural, and business process documentation to support operational and system adoption. - Proactively identify opportunities to improve workflows, integrations, and business processes. - Ensure compliance with company safety standards, site-specific requirements, and Good Manufacturing Practices (GMPs). Qualifications - High school diploma or GED required; additional relevant leadership experience may be considered in lieu of higher education. - 5+ years of Business Analyst experience, preferably within supply chain, warehousing, logistics, or distribution environments. - Hands-on experience with Manhattan WMS (SCALE). - Proficiency writing and analyzing SQL queries. - Experience gathering business requirements and translating them into functional specifications and process documentation. - Experience with integration and interface data mapping using EDI and XML formats. - Strong analytical and problem-solving skills with the ability to evaluate complex business processes and workflows. - Experience leading or coordinating testing activities, including integration testing, system testing, and UAT. - Self-motivated with the ability to work independently in a fast-paced environment. Preferred Qualifications - Associate or bachelor’s degree in information technology, supply chain, logistics, business, or a related field. - Experience supporting warehouse fulfillment, distribution, or logistics operations. - Knowledge of JSON and SOAP integrations. - Experience designing or supporting WMS enhancements, customizations, or system extensions. - Experience developing training materials, presentations, and end-user documentation. - Experience supporting application troubleshooting, issue resolution, and client-facing system implementations. - Familiarity with cross-functional project teams and customer-facing deployments.

Role Description We are looking for two Business Analysts to join our team! The Business Analyst will support the operational efficiency, data quality, and reporting needs of our Client Operations and Business Operations teams. This role is ideal for someone who is detail-oriented, highly organized, and eager to build a strong foundation in operations, analytics, and process improvement. As a Business Analyst, you’ll play a critical role in: - Maintaining daily operational reporting - Supporting data ingestion and quality control - Tracking production and capacity metrics - Assisting with process documentation This role provides hands-on exposure to operational workflows, reporting systems, and continuous improvement initiatives, with a clear growth path into Program Lead and Senior Program Lead roles over time. What You’ll Do - Prepare and distribute daily, weekly, and ad hoc operational reports for internal stakeholders. - Support regular data uploads and track successful ingestion into key systems. - Perform quality control (QC) checks on operational data to ensure accuracy, completeness, and consistency. - Identify data discrepancies and escalate issues for resolution. - Maintain and update production tracking tools and capacity planning trackers. - Support workload analysis and resource utilization reporting. - Assist in identifying trends or potential risks related to volume, capacity, or throughput. - Compile, maintain, and manage client communication distribution lists to support accurate outreach. - Ensure lists and datasets are up to date and aligned with current operational requirements. - Support coordination across teams by providing timely and accurate data inputs. - Assist in drafting, updating, and maintaining SOPs, process documentation, and reference materials. - Contribute to process standardization efforts across programs. - Support implementation of updated workflows by ensuring documentation remains current. - Assist in building dashboards and operational insights to support leadership decision-making. - Collaborate with Program Leads and Senior Program Leads on improvement initiatives. - Participate in team meetings, training sessions, and performance development conversations. - Take on additional analytical or operational support tasks as assigned. Qualifications - Bachelor’s Degree in Business, Healthcare Administration, or a related field required. - 1+ years of experience in operations, reporting, data support, or administrative roles. - Experience in legal, healthcare, or client services environments is a plus. - Familiarity with reporting systems, CRMs, or project management tools is helpful but not required. - Comfort working with large datasets and repetitive tasks while maintaining accuracy. - Proficiency in Excel (PivotTables, VLOOKUPs, formulas). Skills & Abilities - Strong attention to detail and organizational skills. - Clear written and verbal communication skills. - Ability to work independently while collaborating effectively with a team. - Willingness to learn, ask questions, and contribute to continuous improvement efforts. - Adaptability in a fast-paced, evolving environment. Physical Requirements - Frequent need for oral, written, and auditory communication. - Ability to sit for long periods of time. - Prolonged periods working on a computer. - Frequent repetitive hand and wrist motions. - Excellent near vision to see details on a computer screen, including color differentiation. - Ability to work in a fast-paced and sometimes stressful services environment. - Occasional need for travel. Benefits - PTO (15 days, earned on an accrual basis; increases at 3rd and 5th anniversary) - Sick leave (10 days, earned on an accrual basis) - Paid holidays (14) and floating holidays (2 days) - Comprehensive medical, dental, and vision coverage - FSA and HSA options to help manage healthcare costs - Short- and long-term disability and basic life insurance - 401(k) retirement plan with a 5% company match - Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources Salary $65,000 - $75,000 per year

• Elicit, structure, and document business and technical requirements. • Translate stakeholder needs into clear and actionable specifications. • Produce structured requirement documentation including functional specifications and user stories. • Ensure requirement traceability throughout the development lifecycle. • Analyze current workflows and system processes. • Identify inefficiencies and propose improvements to enhance operational and system performance. • Act as the interface between product management, engineering, compliance, and operations teams. • Facilitate communication and alignment across technical and non-technical stakeholders. • Provide regular updates on project progress, risks, and changes. • Collaborate with system architects and engineering teams to validate technical feasibility. • Work closely with developers and QA teams to ensure accurate implementation of requirements. • Assist in defining project scope, timelines, and milestones. • Maintain project documentation including status reports, risk registers, and implementation artefacts.