• Health Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer system to connect with members throughout the day. • Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward their health goals while following established workflows and documentation standards. • Participating in engagement and coaching calls with eligible participants and providing tailored behavior change coaching to encourage healthy habits. • Coordinate delivery of services with other members of a multi-disciplinary care team, including nurses and external vendors. • Adhere to a schedule and track members' progress and efficacy of the program. • Participate in daily and monthly meetings for updates and to present findings and insights.

• Provide evidence based nutrition and behavior change coaching, with an emphasis on stages of change, to help members implement dietary changes and connect the dots between food choices and outcomes (biomarkers). • Ensure high quality interactions to support members with personalized nutritional guidance primarily through chat-based coaching (nutritional ketosis via personalized carbohydrate intake with lifestyle changes that focus on sustainability) to achieve improved metabolic health, including weight loss, through member engagement. • Empathize, connect, and partner with members to ensure personal success and sustainability. • Keep members engaged, successful, and contribute to member retention by using various counseling techniques including, but not limited to, motivational interviewing and member-centered goal setting. • Follow key clinical workflows, processes and effectively document member interactions, outreach, and progress. • Collaborate with Virta Providers and other members of the care team to deliver a seamless and personalized experience to ensure member safety and success. • Uphold company values and maintain a strong team dynamic including sharing your specific expertise and skills with your teammates. • Comfortable with a fast-paced, constantly evolving environment and ability to adapt to changes and new information quickly.

Role Description This is a 100% remote position; however, candidates must reside in Ohio. The Resource RN provides nursing support to members with low-acuity, short-term clinical needs. This role does not carry an assigned member panel; instead, the Resource RN works from a task-based queue to address targeted clinical needs. Responsibilities include: - Providing clinical education - Delivering focused interventions - Supporting care transitions following inpatient or emergency department visits - Conducting chart reviews and evaluating clinical data to identify members who may require higher levels of care management or short-term clinical intervention Key Responsibilities: - Outreach to members while admitted inpatient or after inpatient or emergency department discharge to conduct focused transitions of care assessments - Outreach to case managers for members that are admitted inpatient to assist with discharge planning as needed - Complete self-efficacy and condition-specific screeners including behavioral health tools like PHQ-9, GAD-7, AUDIT, or DAST-10, to identify members requiring behavioral health programming - Conduct in-person clinical exams if appropriate and collaborate with care team members to determine if a different intensity program placement is needed - Conduct comprehensive medication reconciliation and address contracted and company-prioritized quality gaps, ensuring proper chart documentation and appropriate ICD or CPT coding as evidence of gap closure - Triage referrals from the Population Health Partner for short term clinical interventions and chronic disease management - Meet members in various community settings such as homes, shelters, or hospitals, serving as an extender of care team providers and performing tasks like administering injections, monitoring vital signs, and in-home medication reconciliation - Review charts and data signals for potential transition to higher level of complex care management. Facilitate follow ups and hand offs to care team as needed - Utilize care facilitation, electronic health records, and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate effectively with the team, members, and community resources Success Metrics: - Timely outreach to members and hospital case managers for transitions of care support - Completion of focused transitions of care assessments, ensuring accurate medication reconciliation and follow up visits are scheduled - Identification and timely escalation of members requiring higher-intensity programs or behavioral health interventions - Completion of assigned queue tasks within established timelines - Efficient management of multiple short-term clinical assignments without compromising quality - Effective communication and collaboration with care team members, Population Health Partners, and community providers Qualifications - Graduate of an accredited school of nursing (R.N.) - 3+ years of experience Requirements - Strong critical thinker with sound clinical judgment who makes complex decisions independently and knows when to collaborate - Identifies system barriers to care and develops creative, practical solutions - Demonstrates a growth mindset and openness to innovative approaches to improve outcomes - Strong written and verbal communicator across phone, text, virtual, and in-person settings - Comfortable using technology to engage members remotely - Applies Motivational Interviewing and Trauma-Informed Care principles to build trust - Effectively translates clinical information for non-clinical audiences and actively listens to understand and address needs Benefits - Health insurance - Life insurance - Retirement benefits - Participation in the company’s equity program - Paid time off, including vacation and sick leave

• Deliver Reed Wellbeing's group-based diabetes prevention programme in a professional, engaging and motivational style, in accordance with our curriculum, resources and quality • Tailor and adapt delivery approach to maximise participant engagement and learning • Actively promote the programme within the community in line with national and local • Assist line management to co-ordinate and plan your service delivery • Support and monitor participant progression through the programme, accurately capturing relevant data, quality assuring delivery and fulfilling commissioner reporting • Proactively contribute ideas to support service