• Supports improvements in primary care in the family practice setting while developing quality improvement capacity across practice teams through a tailored practice facilitation approach. • Focuses on optimizing health technology platforms and workflows (e.g. EMRs, virtual care, clinical decision support tools, etc.) in practice to enable doctors to adopt the attributes of the Patient Medical Home and sustain practice improvements. • Works closely with key partners (e.g. Divisions of Family Practice, health authorities, Ministry of Health, etc.) in the community to deliver practice support services in alignment with FPSC direction and practice and community needs.

• Deliver high-impact telephonic and virtual coaching sessions using motivational interviewing and evidence-based strategies • Help members translate clinical recommendations into realistic, sustainable daily actions • Navigate behavioral health dynamics such as anxiety, avoidance, low motivation, and emotional overwhelm that directly impact follow-through • Support lifestyle changes related to chronic conditions, mental health, and overall wellness

• Conduct initial assessments to understand clients' health goals, concerns, and challenges • Develop personalized health plans based on the client's needs, incorporating nutrition, exercise, stress management, and other relevant factors • Provide ongoing coaching and support to clients, helping them stay motivated and accountable • Educate clients on healthy lifestyle choices, including proper nutrition, exercise routines, and stress-reduction techniques • Monitor clients' progress and make adjustments to their health plans as needed • Collaborate with other healthcare professionals, such as doctors and nutritionists, to ensure comprehensive care for clients • Stay up-to-date with the latest research and trends in health and wellness • Maintain accurate and confidential client records