• Open insurance claims and serve as the primary liaison with adjusters and carriers. • Request, track, and organize medical records, bills, and police reports. • Ensure treatment progression and awareness of treatment outcomes. • Identify and proactively resolve lien and subrogation issues. • Collaborate with lead paralegals to prepare complete, accurate case files for demand. • Communicate with clients daily to guide them through the pre-litigation process. • Maintain case timelines and ensure milestones are met with precision. • Spot and eliminate operational inefficiencies to drive speed and accuracy. • Uphold the highest standards in documentation, file integrity, and communication.

Role Description The Service Unit Manager is responsible for leading and developing a high-performing remote customer service team at CEBT. This role oversees six direct reports and an additional six team members through subordinate leaders. The Service Unit Manager is accountable for workforce planning, employee development, customer service excellence, operational efficiency, and fostering a positive, inclusive team culture. The ideal candidate is a reliable self-starter who responds quickly to business needs, solves complex problems effectively, and builds strong relationships across a diverse and distributed workforce. Key Responsibilities - Team Leadership & Development - Lead, coach, and develop six direct reports and indirectly support an additional six team members. - Foster a culture of accountability, collaboration, engagement, and continuous improvement. - Conduct regular one-on-one meetings, performance reviews, and development planning. - Identify talent, support career growth, and create succession plans for key roles. - Promote inclusion and effectively manage a diverse remote workforce. - Call Center Operations - Oversee daily operations of the remote call center to ensure service levels, quality standards, and business objectives are achieved. - Monitor staffing needs, workforce utilization, schedules, and resource allocation. - Partner with leadership to forecast workloads and adjust staffing plans accordingly. - Analyze operational metrics and implement improvements to increase efficiency and customer satisfaction. - Customer Service Excellence - Ensure exceptional customer experiences through consistent service delivery and adherence to established processes. - Identify trends, customer concerns, and service gaps, implementing corrective actions as needed. - Develop and refine customer service procedures, workflows, and best practices. - Maintain a strong focus on quality assurance and continuous process improvement. - Problem Solving & Decision Making - Investigate and resolve escalated customer, employee, and operational issues. - Use data and critical thinking to identify root causes and implement sustainable solutions. - Make timely decisions in a fast-paced environment while balancing customer and business needs. - Anticipate challenges and proactively develop action plans to mitigate risks. - Communication & Culture Building - Establish trust and rapport with team members in a remote environment. - Communicate expectations clearly and provide timely feedback and support. - Champion employee engagement initiatives that strengthen team morale and culture. - Collaborate effectively with cross-functional partners and leadership teams. Company Description

Role Description Step into a pivotal role as a Client Manager for Olsson's Power Delivery team, where you'll forge lasting relationships, lead exciting projects, and make an impact in the energy sector. You'll be the strategic partner for key clients, aligning their needs with our expertise to deliver transformative engineering and design solutions. Collaborate with dynamic teams, identify growth opportunities, and champion client success while advancing sustainable energy systems. - Be the trusted point of contact for key clients, fostering strong relationships and driving project success. - Lead client service efforts, ensuring exceptional project execution and satisfaction. - Uncover growth opportunities, presenting tailored solutions and cross-selling services. - Represent Olsson at industry events and showcase our innovative capabilities. - Partner with teams to align strategies, resources, and client goals seamlessly. Qualifications - You are passionate about working collaboratively with others. - You are passionate about having ownership in the work you do. - You are passionate about using your talents to positively affect communities. - Strong communication skills. - Ability to contribute and work well with a team. - A passion for client success and relationship building. - 8+ years of experience in client management, preferably in engineering or energy sectors. - Strong communication, leadership, and problem-solving skills. - Familiarity with power delivery projects like substations, transmission, or distributions. - Bachelor’s degree preferred; associate degree or equivalent experience considered. Requirements - Actual compensation will vary based on factors such as experience, qualifications, geographic location, skills, education, and internal equity. - Colorado Pay Range: $133,000 — $198,000 USD Benefits - Receive a competitive 401(k) match. - Be empowered to build your career with tailored development paths. - Have the possibility for flexible work arrangements. - Engage in work that has a positive impact on communities. - Participate in a wellness program promoting balanced lifestyles. - Full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.

• Develop and strengthen relationships with architects and designers to increase brand awareness and drive specification. • Identify and create new opportunities by engaging A&D firms and presenting Acoufelt’s solutions in a consultative, problem-solving approach. • Deliver compelling product presentations and educational sessions (CEUs) to design firms, positioning Acoufelt as the preferred solution. • Track and document all activities and opportunities in CRM, ensuring accurate project details and progress updates. • Collaborate with inside sales and the special projects team to ensure a seamless handoff once opportunities move toward pricing and bidding. • Stay informed on industry trends, key projects, and competitor activity to strategically position Acoufelt in the market. • Consistently follow up with designers and project stakeholders to keep Acoufelt top of mind throughout the specification process.