Role Description Mercier Consultancy is currently offering an exciting opportunity for a Logistics & Delivery Advisor with German and English based in Bulgaria. This role is ideal for German-speaking professionals who enjoy solving problems and delivering outstanding customer support. - Assist customers with delivery inquiries, shipment tracking, order updates, and logistics-related solutions. - Ensure a smooth and positive customer experience. - Help resolve delivery issues and provide shipment updates. - Work closely with logistics partners to create a seamless customer experience. If you enjoy helping people and thrive in a fast-paced environment, this is the perfect role for you. Qualifications - Fluency in German (spoken and written). - Good command of English (minimum B2 level). - Excellent communication and customer service skills. - Strong problem-solving abilities and attention to detail. - Comfortable working with computers and multiple software applications. - Ability to work efficiently in a fast-paced, customer-focused environment. - Previous experience in customer service, logistics, transportation, e-commerce, or call centers is an advantage but not required. - Willingness to relocate to Bulgaria if currently living abroad. - EU citizenship or a valid work permit for Bulgaria. Benefits - Fully paid training. - Stable job and career development opportunities. - Attractive salary. - Additional health insurance. - 50+ benefits and services to choose from. - Positive international working environment. - Support and learning. - Employee referral bonuses. Company Description Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country's charming smaller cities, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European destinations. Bulgaria's welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

Role Description The Senior Change Management Consultant leads development and execution of the cultural change management strategy and stakeholder communications supporting workforce adoption of the FAR overhaul, working in close collaboration with OFPP and FAI to mature and deliver the culture change campaign. Key Responsibilities: - Change Strategy Development: Lead audience analysis and development of the cultural change strategy, including goals, key messages, channels, and activities. - Execution Planning: Support creation of the detailed 3-month (and subsequent 7-month) execution plans for the cultural change campaign. - Campaign Delivery: Support execution of communication and engagement activities across multiple platforms (storytelling, video, social media, internal government channels). - Adoption Analysis: Identify barriers to adoption (e.g., risk aversion, reliance on prescriptive guidance) and recommend targeted change interventions. - Stakeholder Engagement: Collaborate with OFPP, FAI, and cross-agency stakeholders to refine and mature the change management plan. Qualifications - Bachelor's degree; 8+ years of experience in organizational change management, preferably supporting federal agencies. - Demonstrated experience developing and executing culture change or communications strategies. - Strong writing and stakeholder engagement skills. Requirements - Preferred: Prosci or CCMP certification. - Experience with federal acquisition workforce initiatives. - Master's degree in organizational development, communications, or a related field. Benefits - Work on high-impact, high-visibility projects that improve government services. - Collaborate with experienced consultants in strategy, analytics, and organizational development. - Opportunity for career growth in a dynamic and mission-driven environment. - Competitive compensation and comprehensive benefits package (viewable on our careers site).

• Provides best practice guidance to ensure customer fully optimises their business process and maximises the full potential of the NICE offered solution(s) • Designs change strategy across people, process & technology • Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects • Builds long-term relationships with customers, becoming a trusted advisor • Provides individual accountability toward assurance of customer value realisation • Identifies opportunities for additional engagements through service subscription renewals and business development • Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement • Discover, identify and create business cases for value of the product portfolio • Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilisation of NICE solutions across the enterprise • Lead complete, comprehensive organisational change management with customer during engagements • Own and manage senior stakeholder relationship and ensure active participation and sponsorship over the course of the engagement • Manage consulting program with continuous alignment with entire product implementation program • Establish and monitor progress toward business success criteria for each product and BU • Map business case into action items and solution design • Align launch strategy with use case and value priorities • Provide input into technical project plan, overlaying VRS activities • Develop repeat business opportunities via successful delivery, credibility and thought leadership • Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain

Role Description Mercier Consultancy is currently offering an exciting opportunity for a Dutch and English Speaking Advisor for an Online Payment Platform based in Bulgaria. This role is perfect for Dutch-speaking professionals who are passionate about customer service and digital technology. As an Advisor, you will assist customers with: - Account inquiries - Payment-related questions - Platform support Helping to ensure a secure and seamless user experience. Qualifications - Fluency in Dutch (spoken and written) - Good command of English (minimum B2 level) - Strong communication and customer service skills - Ability to solve problems efficiently and work in a fast-paced environment - Comfortable using computers and multiple software applications - Previous experience in customer support, payments, or fintech is an advantage but not required - Willingness to relocate to Bulgaria if currently living abroad - EU citizenship or a valid work permit for Bulgaria Benefits - Fully paid training - Stable job and career development opportunities - Attractive salary - Additional health insurance - 50+ benefits and services to choose from - Positive international working environment - Support and learning - Employee referral bonuses Company Description Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country's charming smaller cities, you'll enjoy: - Affordable housing - Great restaurants - Lively cafés - Easy access to mountains, beaches, and neighboring European destinations Bulgaria is known for its welcoming atmosphere, growing international business sector, and excellent work-life balance, making it a fantastic place to live, work, and explore.