• Own the **end-to-end CPQ solution design**, from product catalog structure to quote, contract, and billing handoff • Design CPQ to support: High SKU volumes and rapid quoting for self-serve / sales-assisted SaaS deals and complex Enterprise quotes with nested bundles, options, dependencies, and exceptions. • Balance **standard CPQ features vs. customization**, keeping the system maintainable and performant. • Drive continuous improvement by gathering user feedback and monitoring system performance. • Enable sales teams to handle: High optionality and configurability without breaking CPQ and custom terms, non-standard quote lines, and exceptions. • Design approval processes that are **robust but not obstructive**. • Serve as the critical link between business stakeholders and technical teams, driving the delivery of scalable, efficient and user-friendly solutions

• Design and deliver high-impact product demonstrations aligned to customer needs • Represent the product in customer meetings and at industry events, conferences, and seminars • Respond confidently to functional and technical components of RFIs and RFPs • Partner with Sales to assess customer requirements and recommend appropriate solutions • Communicate market and customer feedback to Product Management and Marketing teams • Travel as needed across the assigned sales territory in North America

• Create solutions for specific opportunities, highlighting unique strengths, methodologies, and demonstrating relevant experience • Lead the development of innovative and effective solutions with technical and customer domain experts, crafting compliant and compelling responses • Contribute to demos, proposals, oral presentations, and other customer-facing artifacts • Develop and translate the capture strategy and technical and operational delivery capabilities into compelling and compliant proposal content • Work closely with subject matter experts (SMEs) and partners to refine and improve solutions, ensuring they align with client needs and our strategic objectives. Collaborate with SMEs to ensure that our solutions are feasible, practical, and innovative • Engage with high-level customers to showcase capabilities, foster relationships, introduce new technologies, and suggest improvements • Head up technical teams for Design challenges • Mentor team members and subject-matter experts, providing strategic insights throughout the proposal process and guiding overall direction • Apply knowledge of modern software development concepts such as agile development, product management, DevOps, and human-centered design

• Lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio • Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges • Identify all functional and technical challenges of assigned accounts • Manage and interpret customer requirements and exceed customer needs • Influence and educate clients on the value of NiCE’s solutions • Lead in all technical aspects of the sales process • Assist with the definition and execution of successful proof of concepts (POC) • Actively contribute to a team approach with account executives and overlay teams • Respond promptly to functional and technical elements of RFIs/RFPs