Role Description The Maintenance Coordinator plays a critical role in the day-to-day operations of the maintenance, upkeep, and utility services of properties under Homeward's ownership. This individual will oversee the activation and coordination of lawn and pool maintenance services, manage emergency maintenance dispatches, and ensure that utilities are properly maintained. The role also includes overseeing quality control (QC) of vendor work, processing invoices after QC checks, and ensuring that all maintenance services adhere to timelines and quality standards. The ideal candidate is a proactive, organized, and reliable individual who can handle multiple responsibilities and coordinate maintenance activities efficiently. You will serve as a central point of contact between vendors/service providers and internal stakeholders, ensuring the properties are well-maintained and operational. This role provides an opportunity to be a vital part of a fast-paced, dynamic team while contributing to the overall success of property management operations. - Manage scheduling and activation of lawn and pool services (e.g., mowing, fertilizing, cleaning, chemical balancing), ensuring timely and quality service delivery. - Update schedules based on seasons, weather, and property needs. Respond swiftly to emergency maintenance (e.g., plumbing, electrical), prioritizing and coordinating timely resolutions. - Ensure activation and ongoing maintenance of essential utilities (water, gas, electricity). Handle service contracts, troubleshoot issues, and ensure uninterrupted service and accurate billing. - Review vendor work via images/documentation, enforce quality standards, and address any deficiencies. Maintain vendor performance records and require rework when needed. - Validate that vendor invoices align with contracts and the scope of work. Submit for approval, resolve discrepancies, and track payments in coordination with accounting. - Track maintenance activities and vendor performance, ensuring timelines and standards are met. Set quality benchmarks and take corrective action when needed. - Act as the main point of contact for vendors, maintaining strong relationships and open communication. Provide regular updates and reports to internal teams and leadership on maintenance status and vendor performance. - Be the go-to person for all maintenance-related questions and ensure prompt, effective communication and issue resolution. Qualifications - Precision in reviewing vendor work, inspecting tasks, and verifying invoices to meet high standards. - Strong urgency and prioritization skills, especially in handling emergencies and minimizing disruptions. - Excellent verbal and written communication to coordinate with vendors, teams, and stakeholders. - Able to manage multiple tasks—scheduling, vendor coordination, and emergency response—efficiently. - Quick thinker with the ability to resolve issues like vendor changes or scheduling conflicts on the fly. - Dedicated to delivering timely, professional service to both internal teams and external partners. - Comfortable adjusting to changing conditions, emergencies, or shifting priorities. - Works well independently and collaboratively across departments and with external vendors. Value-Driven Employee Experience - THE GOLDEN RULE: Treat others the way we want to be treated. We practice empathy at every opportunity. - CALM FOCUS: Focus on the larger objective rather than rushing from one task to the next to create solutions our customers love. - ONE TEAM, ONE DREAM: Collaboration across teams and our three affiliate companies is essential to solving big problems.

• Independently manage high-profile casework with escalation factors. • Handle severe escalations (Life Safety & Severe Safety) with supervision. • Work on Executive Escalations, SOS, CCT, and VIP cases with minimal supervision. • Own high-profile media/press cases, balancing reputation risk and policy enforcement. • Manage regulatory cases, ensuring compliance and accurate documentation. • Handle high-GBV ($12K–$50K) reservation-related cases, requiring strong mediation and negotiation skills. • Serve as the first line of support for complex cases, coordinating with specialized teams in the backend. • Act as a bar raiser for service recovery excellence, setting the standard for complex, nuanced case resolution. • Mentor and guide L6 specialists, providing insights on handling difficult cases and delivering a 10-star service experience. • Proactively identify workflow inefficiencies and contribute to process and policy improvements. • Influence a high-performance culture by setting an example in problem-solving, decision-making, and execution. • Lead by example in conflict resolution, handling cases involving multiple stakeholders with confidence and diplomacy. • Conduct root cause investigations, identifying systemic issues and driving preventative measures. • Leverage data and analysis to propose solutions aligned with business priorities. • Support project initiatives, SME requests, and case consults, contributing to the team’s broader strategic objectives. • Compile After Action Reviews, providing structured insights into high-profile cases to drive continuous improvement. • Serve as a trusted resource for hospitality standards, influencing broader service expectations within Global Operations. • Build trusted relationships with internal and external stakeholders, effectively navigating cross-functional dependencies. • Guide conversations skillfully towards win-win resolutions for customers, Airbnb, and internal teams. • Adapt communication style based on audience, ensuring clarity and understanding across diverse stakeholders. • Explain and simplify complex policies and processes to ensure buy-in and alignment. • Participate in high-impact projects requiring cross-functional collaboration and leadership.

• Deliver preventive care to Clover members remotely via Clover’s proprietary software platform as well as approved third party video apps. • Complete a comprehensive review and assessment of a member's medical history, physical health, environment and psycho-social status. • Document progress notes, prepare member workups and encounter summaries using Clover Assistant and EMR. • Help at-risk members transition from the hospital and other facilities to their own home. • Create personalized care plans in coordination with the member's primary care physician. • Actively close gaps in care, which may include ordering labs, writing prescriptions with collaboration of the Primary Care Provider or collaborating physician, and coordinating physician follow up. • Perform point of care labs and diagnostic testing, such as A1c, spirometry, and other tests as applicable. • Activities will support Clover Care Visit program goals including accurate documentation of member health conditions, high performance on federal quality measures, and successful referral to network providers and internal Clover clinical teams to improve care and outcomes. • Completed visits include member specific AthenaNet and Clover Assistant (CA) visit documentation completed, electronically signed and closed according to Clover policy: • All AthenaNet visit documentation tabs completed according to visit type. • All applicable orders, referrals, gaps in care, PCP Letter, Follow up visit sections and Clinical Inbox and care coordination tasks are completed. • Visit specific CPT codes added in AthenaNet Billing Tab. • All CA visit tasks addressed, signed and autoloaded to AthenaNet visit. • Coordinate and communicate with members’ interdisciplinary care teams. • Participate in ongoing training and meetings remotely. • Comply with all Clover Care Service policies, procedures, standards of care and workflows. • Perform other duties as assigned.

Role Description Are you an experienced collections professional who thrives in a results-driven environment? Do you have a proven track record managing high-performing frontline collection portfolios while maintaining strong compliance standards? SinglePoint Group International, through our prominent brand Credit Bureau of Canada Collections (CBCC), is seeking a highly motivated and results-driven Senior Third-Party Collection Officer to join our frontline collections team. This opportunity is ideal for experienced collectors with Schedule A Bank experience who want to leverage their expertise, take ownership of complex portfolios, and contribute to a high-performing collections environment. This is a full-time remote position available to candidates across Canada. The schedule requires flexibility, including: - One late evening shift (12:30 p.m. – 9:00 p.m. ET) - One mandatory Saturday shift (8:30 a.m. – 11:30 a.m. ET) Responsibilities - Manage collection activities for assigned third-party portfolios, including financial loan accounts - Conduct professional collection calls with past due customers and negotiate payment arrangements within established client guidelines and risk parameters - Apply advanced collections techniques to resolve delinquent accounts while maintaining a customer-focused approach - Assess account risk and escalate accounts requiring additional action - Accurately document collection activity, account updates, commitments to pay, and payment arrangements within collection systems - Apply strong negotiation, objection handling, and problem-solving skills to effectively manage challenging conversations - Maintain compliance with regulatory requirements, client expectations, and industry best practices - Consistently achieve individual collection targets and contribute to departmental performance goals - Support team success through collaboration, knowledge sharing, and a commitment to operational excellence - Complete additional collection responsibilities as assigned Qualifications - Minimum 5 years of Third-Party Collection Agency experience - Previous experience supporting Schedule A Bank portfolios is strongly preferred - Proven track record managing high-performing frontline collection desks and achieving performance targets - Strong performance history with demonstrated commitment to compliance and quality standards - Excellent verbal and written communication skills, with the ability to conduct effective collection conversations - Strong negotiation skills with the ability to influence outcomes and secure payment commitments - Excellent organizational and time management skills with the ability to manage multiple priorities - Strong computer skills, including experience with Microsoft Excel and Outlook - Ability to adapt and perform successfully in a fast-paced, results-oriented environment - Commitment to continuous learning and career development Benefits - Competitive compensation package with incentive opportunities and strong earning potential - Medical and dental benefits - RRSP program - Paid time off - Exclusive retail and insurance discounts - Opportunity to work with leading financial institution portfolios - Supportive team environment focused on performance, development, and career growth Company Description Join a team where your experience, performance, and results make a difference. SinglePoint is an equal opportunity employer. Accommodations are available upon request at any point throughout the selection process. SinglePoint uses artificial intelligence (AI) tools to support certain aspects of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.