Role Description As a Customer Service Phone Agent, you will serve as a trusted voice of Wild Pastures, helping customers navigate their health and wellness journey with confidence. You’ll provide exceptional support, resolve customer concerns, and identify opportunities to connect customers with products that best meet their needs. Through every interaction, you will play a key role in strengthening customer loyalty, driving sales growth, and supporting our mission of delivering high-quality, integrity-driven products. What You’ll Do - Deliver exceptional customer experiences by serving as the primary point of contact for inbound phone inquiries, providing professional, friendly, and knowledgeable support. - Support customers throughout their journey by answering questions related to products, orders, subscriptions, promotions, and company policies. - Resolve customer concerns efficiently and empathetically, identifying solutions that build trust and strengthen customer loyalty. - Process customer transactions accurately, including orders, returns, exchanges, and account updates. - Recommend products and solutions that align with customer needs, helping customers make informed purchasing decisions. - Promote and upsell Paleovalley and Wild Pastures products through consultative conversations that create value for the customer. - Achieve established performance goals related to customer satisfaction, call quality, productivity, and sales outcomes. - Maintain accurate customer records and document interactions within company systems and databases. - Collaborate with cross-functional teams to investigate and resolve complex customer issues and ensure timely follow-through. - Stay current on product offerings, promotions, policies, and industry knowledge to provide accurate and effective customer guidance. - Identify recurring customer concerns and share insights and feedback that contribute to continuous improvement across the customer experience. Qualifications - At least 1 year of experience providing phone-based customer support in a high-volume customer service environment. - At least 3 months of sales experience, including recommending products or services to customers. - Previous experience working successfully in a remote work environment. - Experience using customer service, contact center, or CRM platforms and the ability to quickly learn new systems and tools. - Strong verbal communication skills, active listening skills, and a professional phone presence. - Ability to manage multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment. - Ability to work independently, solve problems, and identify appropriate resources with minimal supervision. - Ability to maintain a dedicated, distraction-free, and quiet workspace during working and training hours. - Authorization to work in the United States for any employer without current or future visa sponsorship. Bonus Points - Experience using Aircall, Richpanel, Zendesk, or similar contact center and customer support platforms. - Experience in a high-volume phone support environment, consistently managing 40–50+ customer interactions per day while maintaining quality and customer satisfaction. - Experience supporting customers for e-commerce, direct-to-consumer (DTC), health and wellness, food and beverage, or healthcare brands. - A demonstrated track record of meeting or exceeding customer service, productivity, or sales-related performance metrics. - A coachable, positive attitude and a genuine passion for helping customers solve problems and create exceptional experiences. Benefits - Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost. - Generous Paid time off to support balance and rest. - Paid sick time for when you need it. - Six (6) paid holidays each year. - Paid parental leave for growing families. - 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance. - 401(k) with up to a 4% company match after one year of service. - Monthly product stipend or access to perfectly imperfect damaged product so you can enjoy the nutrient-dense foods you help bring to others. Compliance & Employment Practices Paleovalley and Wild Pastures are proud to be equal opportunity employers. We make employment decisions based on qualifications, merit, and business needs, and we do not discriminate based on any status protected by applicable federal, state, or local law. We’re also committed to providing reasonable accommodations throughout the hiring process. If you need assistance or an accommodation at any point, please reach out to HRteam@paleovalley.com. All applicants must be authorized to work in the United States. At this time, Paleovalley and Wild Pastures are unable to sponsor or assume sponsorship of employment visas, including but not limited to H-1B, TN, or OPT. Any offer of employment is contingent upon completion of Form I-9 and verification of work authorization. We participate in E-Verify to confirm eligibility to work in the U.S. This role is open until filled.

Role Description Prudent Publishing, the leading provider of personalized direct mail greeting cards, is seeking enthusiastic and dynamic individuals to join our friendly Customer Service dept. for our busy holiday season. We recognize the value of our employees and the part they play in our continued success. Discover why many of our seasonal team members return year after year! ASSOCIATE CUSTOMER SERVICE COORDINATOR - $20.00 Per Hour - Respond promptly and professionally to customer inquiries, concerns, and requests via phone, email or live chat - Place orders and keep accurate records of customer interactions - Resolve customer issues by taking ownership and following through to a satisfactory resolution - Work independently as well as part of a team while maintaining a positive and enthusiastic attitude Qualifications - Previous customer service experience - Working knowledge of MS Office Requirements - Available Shifts: Monday - Friday - 9:00 am - 5:00 pm - 11:00 am - 5:00 pm - 12:00 pm - 6:00 pm Benefits - Paid Training & Holidays - Friendly & Casual Work Environment - Employment now through early December - Full equipment for the duration of employment Company Description Note to Recruiters and Placement Agencies: Prudent Publishing Company does not accept unsolicited agency resumes. Prudent Publishing Company will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes.

• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned

• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned