Headquartered in New York, New York, Grafana Labs is an IT company specializing in developing accessible, user-friendly, and open-source metric visualization to
Staff Product Designer – Incident Response Management
Location
Canada
Posted
3 days ago
Salary
$164K - $205K / year
Seniority
Lead
Job Description
Staff Product Designer – Incident Response Management
Grafana Labs
• Design practical and effective user experiences for Grafana’s Incident Response & Management (IRM) solutions • Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products • Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools • Work with researchers, cross-functional collaborators, and lead customers to plan and execute formative and evaluative research initiatives • Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs • Develop deep expertise in product area and associated customer and user personas, use cases, and workflows • Contribute to the evolution of the Product Design team by coaching and mentoring other designers • Help scale team’s impact on customers, users, and business
Job Requirements
- Experience designing for developers, SREs, and other highly technical users
- A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich dev tooling and/or enterprise SaaS products
- Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
- Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment where industry standards are constantly evolving
- Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
- Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
- A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires
- Bonus: Experience designing developer or SRE tools for critical cloud infrastructure, security, or other high-stress use cases and usage scenarios
- Bonus: Experience designing cross-platform experiences for developer tools across touchpoints including web, desktop, mobile, CLI, API and MCP integrations, and agentic harnesses
- Bonus: An understanding of incident response scenarios / practices related to observability, cloud infrastructure, database monitoring, cyber security, or similar domains
Benefits
- Equity
- Bonus (if applicable)
- 30 days annual leave
- In-person onboarding
- Flexible work arrangements
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