Role Description Die elektronische Kommunikation zwischen den Beteiligten im Gesundheitswesen setzt an vielen Stellen auf sichere, strukturierte Datenaustauschverfahren. Für unsere Kunden entwickeln wir dafür wesentliche, skalierbare Anwendungen an der Schnittstelle zwischen Medizinischen Diensten und Krankenkassen sowie weiteren Akteuren, wie bspw. Leistungserbringern. Betriebsverantwortung und Betreuung des laufenden Betriebs dieser Lösungen liegen in der Verantwortung der Medizinischen Dienste. Aufgrund der zunehmenden Komplexität, stetigen Weiterentwicklung und unserer Expertise hinsichtlich der in diesen Lösungen abgebildeten Fachprozesse und deren zugrunde liegenden technischen Abläufen übernehmen wir zunehmend Aufgaben in der Betreuung der Anwendungen direkt für und bei den Medizinischen Diensten. Diese Arbeit erfolgt zu 100% remote von unserem Standort. Zur Verstärkung unseres Teams in der Anwendungsbetreuung suchen wir Deine Erfahrung und Motivation. - Überwachung des System-Outputs - Situative Reaktion auf Fehlermeldungen - Durchführung von Clearing-Aufgaben - Prüfung von Anwendungs-Logs - Technische Prüfung von Anwendungen und deren Konfiguration - Prüfung der Betriebsinfrastruktur - Fachliche/technische Abstimmung mit den Medizinischen Diensten - Organisation, Begleitung und Durchführung von Systemupdates betroffener Systemkomponenten - Abstimmung mit unserem Entwickler-Team im Bereich Analyse, Fehlerbehebung und Weiterentwicklung Qualifications - Abgeschlossene Berufsausbildung als Fachinformatiker Anwendungsentwicklung oder eine vergleichbare Ausbildung - Erfahrungen in der Entwicklung und im Betrieb webbasierter, modularer Softwarelösungen - Kenntnisse im Einsatz von Datenbankmanagementsystemen sowie der Administration von Datenbanken wie MS SQL, PostgreSQL, Firebird oder OracleDB - Erfahrung mit dem Einsatz von Atlassian-Entwicklungswerkzeugen (v.a. Jira, Confluence) - Erfahrung im Ablauf von Supportprozessen - Hohe Team- und Kundenorientierung, Belastbarkeit, Ziel- und Qualitätsorientierung - Grundlegende Kenntnisse im Projektmanagement - Hohe Eigenmotivation und gute analytische Fähigkeiten - Strukturierte Arbeitsweise gepaart mit einer hohen Problemlösefähigkeit - Deutsch - verhandlungssicher in Wort und Schrift Benefits - Ein erfahrener Kollege wird Dir in den ersten Monaten als Pate zur Seite stehen und Dich in allen Methoden und Prozessen einarbeiten – auch in die internen Gepflogenheiten - Anspruchsvolle Projekte und viel eigene Verantwortung für Deine Arbeit - Exzellentes technisches Equipment mit aktueller Hardware und freier Betriebssystemwahl - Flexibilität durch familienfreundliche Arbeitszeiten im Rahmen der Vertrauensarbeitszeit - In einer kollegialen, teamorientierten Atmosphäre mit einem agilen Arbeitsumfeld ist auch Raum und Zeit für Deine persönliche und berufliche Weiterentwicklung - Betriebliches Gesundheitsmanagement, Fitness Abo, höhenverstellbare Schreibtische, frisches regionales Obst und Gemüse, Kaffee aus der Rösterei eines Mitarbeiters - Regelmäßige Veranstaltungen und Teamevents Company Description Wir, die SYSTHEMIS AG, erbringen Dienstleistungen zur IT-Beratung und Softwareentwicklung im Gesundheitswesen. Unsere Kunden sind Krankenkassen, medizinische Dienste und Leistungserbringer im GKV-System. Wir haben die Erfahrung gemacht, dass Projekte immer dann erfolgreich sind, wenn die zwischenmenschliche Kommunikation und Interaktion funktioniert. Deshalb stellen wir in unserem Handeln die Menschen an erster Stelle. Wir lieben was wir tun und arbeiten mit Leidenschaft an herausragenden Softwarelösungen - MENSCHEN - SYSTHEMIS.

Role Description The primary mission of the Executive Customer Service Representative is to deliver a high standard of personalized, full-resolution customer service. The specialist is responsible for providing efficient and professional communication with customers who contact members of the Senior Management Team, including the CEO’s Office. Inquiries may be highly complex and sensitive in nature. The customer base consists of leisure, corporate, insurance replacement, and small business customers, as well as high-profile Hertz accounts, VIP customers, and personnel at all levels within Hertz. Communications may be conducted via phone, email, postal mail, or social media platforms. The hourly salary for this role is $19.23. What You’ll Do: - Utilize all resources materials to document and resolve customer inquiries. - Communicate and follow up with customers to full resolution. - Maintain documentation of all contacts, research, resolution, and follow-up, when necessary, with all inquiries. - Follow up in timely manner to ensure resolution was met and customer has been notified. - Maintain the highest level of professionalism in all communications with customers and stakeholders contacting members of the Senior Management Team or the Executive Office in Estero, FL. - Cooperate with Management in maintaining goals and objectives. - Criminal background check due to access of Personal Identifiable Data (PID). - For internal employees, all employees’ files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application. Qualifications - High School Diploma or GED Required - Must have previous Call Center or Customer Relations experience - Well versed in both verbal and written communication skills; emphasis on written communication - Strong decision-making skills - Must be able to work productively with minimal supervision - Must work well with others - Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks Benefits - Up to 40% off the base rate of any standard Hertz Rental - Paid Time Off - Medical, Dental & Vision plan options - Retirement programs, including 401(k) employer matching - Paid Parental Leave & Adoption Assistance - Employee Assistance Program for employees & family - Educational Reimbursement & Discounts - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness - Perks & Discounts – Theme Park Tickets, Gym Discounts & more Company Description The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT: At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran.

Role Description We’re hiring a Customer Experience Associate to join our Operations team and be a frontline voice for ProphetX users. You’ll answer questions over email and live chat, help users navigate the product, and use internal tools to diagnose issues and resolve bugs as they come up. You’ll also surface what you’re hearing from users to Product, Marketing, and Operations, so their feedback actually shapes the roadmap. This role regularly includes night and weekend shifts as part of a normal work schedule, since our users are active around the clock. - Respond quickly and thoughtfully to user questions over email and live chat, consistently aiming to exceed expectations. - Use internal tools to diagnose issues, troubleshoot bugs, and resolve platform quirks efficiently. - Proactively connect with new and existing users across support channels to help them get the most out of the product. - Monitor product stability and performance through user outreach, and escalate issues to Engineering and Product promptly. - Process and evaluate redemption requests in line with internal and regulatory procedures. - Observe and flag fraud patterns or related account activity. - Communicate user feedback and trends to Product, Marketing, and Operations. - Continuously look for ways to improve our customer experience process. Qualifications - A quick, creative problem-solver who thinks on their feet in a fast-moving environment. - Strong communication, organizational, and analytical skills. - General knowledge of the sports betting, trading, or prediction markets landscape. - Comfort learning new internal tools and systems quickly. - Willingness to work a schedule that includes nights and weekends. - Previous experience with Zendesk or similar systems. - Previous experience with Slack and Google Workspace tools. - Experience in prediction markets specifically. - Familiarity with CFTC-regulated or financial services product environment. Benefits - Competitive compensation aligned to role and market. - Equity opportunities so you share in what we’re building. - A clear connection between impact and reward. - Medical, dental, and vision coverage. - Flexible time off built on trust and accountability. - A culture that respects your time and avoids unnecessary meetings. - Fully remote within the U.S. - Flexibility to work in the way that helps you do your best work. - Be the definitive mobile quality expert at a growing betting exchange startup. - Take on a high-impact role with direct influence on user experience and platform reliability. - Work closely with a globally distributed engineering team on a modern, evolving platform. - Be part of the journey toward CFTC-regulated operations in the U.S. market.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a French Customer Advisor for High-End Home Appliances position in Greece, working fully remotely from within the country. This exciting role sits within the dynamic Consumer Electronics industry, where you will serve as a trusted expert and brand ambassador for a prestigious portfolio of premium home appliance products, supporting French-speaking customers with the highest standard of care. - Deliver exceptional, personalised customer support in fluent French to clients across the full product range of high-end home appliances within the Consumer Electronics sector, via phone, email, and live chat channels. - Provide expert product guidance and technical advice to French-speaking customers, helping them select, install, and optimise premium home appliance solutions that best suit their needs. - Accurately log, track, and resolve customer enquiries, complaints, and warranty claims related to Consumer Electronics products, ensuring timely and professional follow-up at every stage. - Escalate complex technical or operational issues to the appropriate internal teams, maintaining clear communication with the customer throughout the resolution process. - Proactively identify opportunities to enhance the customer experience by recommending complementary products, accessories, and value-added services within the high-end Consumer Electronics range. - Stay fully up to date with the latest product launches, firmware updates, and industry developments in the Consumer Electronics and premium home appliances space, to ensure consistently accurate and informed customer interactions. - Collaborate effectively with cross-functional teams including logistics, technical support, and sales to deliver seamless end-to-end customer journeys for French-speaking clients. - Consistently meet and exceed individual performance KPIs including customer satisfaction scores, first-contact resolution rates, and response time benchmarks. Qualifications - Native or fluent French language skills, both spoken and written, are essential for this role — all customer interactions will be conducted exclusively in French. - Valid EU passport or European Economic Area travel documentation (mandatory for relocation eligibility). - Previous experience in customer service, technical support, or a client-facing role — ideally within the Consumer Electronics, home appliances, or luxury goods industries. - A genuine passion for technology and premium Consumer Electronics products, with the ability to communicate complex product features in a clear, engaging, and customer-friendly manner. - Strong interpersonal and communication skills, with a professional, empathetic, and solutions-oriented approach to every customer interaction. - Proficiency in English at a working level is advantageous for internal communications and training purposes. - Ability to work independently and efficiently in a remote environment, demonstrating strong self-discipline, organisational skills, and a consistent commitment to quality. Benefits - Competitive Monthly Salary, benchmarked to reflect your expertise and the premium nature of the Consumer Electronics industry. - Fully Paid Training programme covering product knowledge, customer service excellence, and Consumer Electronics industry specifics — ensuring you are fully prepared from day one. - Comprehensive Health Insurance package for your peace of mind. - Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation upon arrival in Greece — making your move completely stress-free. - Monthly Performance Bonus rewarding your dedication, results, and outstanding service delivery. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary bonus, providing exceptional financial security and reward beyond your standard monthly earnings. - Remote working arrangement within Greece, offering you flexibility and a genuine work-life balance in a stunning European setting. - Clear career progression pathways within Mercier Consultancy Group and the wider Consumer Electronics industry. - And Much More — including team incentives, wellness benefits, and ongoing professional development opportunities. Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting top-tier multilingual talent with world-class employers across a wide range of industries. We specialise in placing skilled professionals in roles that match both their linguistic abilities and career ambitions, delivering exceptional value to candidates and clients alike.