• Understand the technical and commercial scope of customer projects through detailed handover from the sales team. • Manage hybrid projects, including both hardware and software components, along with customized development services. • Plan and oversee the project delivery timeline with structured documentation and consistent progress reporting. • Ensure customer goals and success are aligned with project deliverables through a deep understanding of their needs. • Maintain frequent communication with customers through cadence meetings and various communication channels (Slack, Email, WhatsApp, etc.). • Collaborate with internal technical teams and management to schedule tasks and align resources for timely project delivery. • Use internal back-office management tools to maintain up-to-date project details and progress. • Utilize and be proficient in project management tools such as Monday, Asana, Jira, Bitrix24, etc. • Work efficiently in a remote-first environment using asynchronous communication while coordinating across various time zones. • Translate customer requirements into technical specifications alongside engineering teams, and flag technical risks or trade-offs early in the project lifecycle.

• Lead complex AI and data service projects from planning through final delivery • Define project scope, milestones, timelines, and resource allocation • Translate business and client requirements into structured execution roadmaps • Ensure alignment between operations, engineering, QA, and client-facing teams • Maintain strict control over scope, quality, timeline, and budget expectations • Serve as the primary project accountability point for internal and external stakeholders • Provide structured status reporting, progress visibility, and executive-level updates • Identify risks early and implement mitigation strategies proactively • Escalate critical issues with clarity and proposed solutions • Drive continuous improvement in AI project workflows and delivery frameworks • Strengthen documentation, governance, and reporting standards • Mentor coordinators and junior team members when applicable • Ensure all deliverables meet TrustScales standards of quality, reliability, and scalability

• Lead complex AI and data service projects from planning through final delivery • Define project scope, milestones, timelines, and resource allocation • Translate business and client requirements into structured execution roadmaps • Ensure alignment between operations, engineering, QA, and client-facing teams • Maintain strict control over scope, quality, timeline, and budget expectations • Serve as the primary project accountability point for internal and external stakeholders • Provide structured status reporting, progress visibility, and executive-level updates • Identify risks early and implement mitigation strategies proactively • Escalate critical issues with clarity and proposed solutions • Drive continuous improvement in AI project workflows and delivery frameworks • Strengthen documentation, governance, and reporting standards • Mentor coordinators and junior team members when applicable • Ensure all deliverables meet TrustScale's standards of quality, reliability, and scalability

Title: IT Project Manager - Salesforce Location: Redmond, WA Job Field Project Management Requisition ID 202 Role Type Hybrid Job Description: About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendos mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendos iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Washington, Nintendo of America serves as headquarters for Nintendos operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. Job Summary: This role is part of the IT: Solutions department at Nintendo of America (NOA) and is responsible for technical projects and programs of varying scope, complexity, and specialty. This role will focus on projects related to Salesforce including Salesforce Commerce Cloud, Salesforce order Management, Salesforce Service Cloud and Salesforce Marketing Cloud. Description of Duties: - Facilitates participation in mid-to-large technical projects from initial ideation and planning, through final delivery. - Demonstrates good judgment in selecting methods and techniques involved in requirements gathering, building and implementing test plans, and performing quality reviews, at all phases of the project lifecycle. - Responsible for identifying and managing project dependencies, develops recommendations for resolving identified issues, and implements process improvements. - Works with managers to select and evaluate personnel for/on the project to ensure the effective and efficient operation of the project but does not directly manage resources. - Works with managers or stakeholders to define strategies, project scope, and goals ensuring alignment with business objectives. - Works with project team(s) to plan and schedule project deliverables, goals, and milestones for moderately complex projects. - Serves as a subject matter expert and liaises with key internal stakeholders to ensure all security and technical information and activities are accurate and within policy; provides status updates and ongoing reports throughout the program or project lifecycle. - Establishes and manages project estimates, budgets and schedules, and reviews estimates from vendors, ensuring accuracy and cost effectiveness. - Develops and maintains successful customer relationships within all organizational levels of Nintendo and ensures seamless integration and delivery of projects. - Manages ongoing relationships with vendors, ensuring compliance with contractual obligations and services meet Nintendo standards. - Ensuring that team produces work that adheres to Salesforce's best-design principles. - Should be skilled in managing projects for Salesforce Commerce Cloud/ Salesforce Order Management (OMS), Service Cloud, and Marketing Cloud Summary of Requirements: - 4-6 years of project management experience required. - Experience utilizing Project Management methodologies. - Excellent written and verbal communication skills. - Fluency in Japanese a plus - Undergraduate degree in Business, Marketing, a related field or equivalent experience - PMP (Project Management Professional) Certification or equivalent preferred - At least 2+ years delivering projects on Salesforce Platforms (Commerce Cloud, Order Management, Service Cloud, Marketing Cloud) - Awareness and practical exposure to AI-enabled delivery tools and an Agentic Delivery mindset. Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role. This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Pay Range: $120,900$217,650 USD Apply At Nintendo, were looking for people who support one another, stay curious, and bring thoughtful creativity to their work. You dont need to match every requirement perfectly, what matters most is your ability to learn, adapt, and collaborate. We value teammates who communicate openly, ask questions, and take initiative to move ideas forward. If you bring care to your craft and a desire to make a positive impact, youll find a place here. Come join us and create smiles through unique entertainment experiences.