• Lead complex AI and data service projects from planning through final delivery • Define project scope, milestones, timelines, and resource allocation • Translate business and client requirements into structured execution roadmaps • Ensure alignment between operations, engineering, QA, and client-facing teams • Maintain strict control over scope, quality, timeline, and budget expectations • Serve as the primary project accountability point for internal and external stakeholders • Provide structured status reporting, progress visibility, and executive-level updates • Identify risks early and implement mitigation strategies proactively • Escalate critical issues with clarity and proposed solutions • Drive continuous improvement in AI project workflows and delivery frameworks • Strengthen documentation, governance, and reporting standards • Mentor coordinators and junior team members when applicable • Ensure all deliverables meet TrustScales standards of quality, reliability, and scalability

• Lead complex AI and data service projects from planning through final delivery • Define project scope, milestones, timelines, and resource allocation • Translate business and client requirements into structured execution roadmaps • Ensure alignment between operations, engineering, QA, and client-facing teams • Maintain strict control over scope, quality, timeline, and budget expectations • Serve as the primary project accountability point for internal and external stakeholders • Provide structured status reporting, progress visibility, and executive-level updates • Identify risks early and implement mitigation strategies proactively • Escalate critical issues with clarity and proposed solutions • Drive continuous improvement in AI project workflows and delivery frameworks • Strengthen documentation, governance, and reporting standards • Mentor coordinators and junior team members when applicable • Ensure all deliverables meet TrustScale's standards of quality, reliability, and scalability

Role Description We are looking for a data-driven CRM expert to join our team supporting a large tech client. In this role, you will serve as the bridge between marketing strategy and technical execution, transforming complex data signals into high-impact customer experiences. You aren’t just building lists; you are architecting the audience logic that powers major APAC promotional campaigns and global product launches. We are looking for a problem-solver who is as comfortable writing SQL queries as they are managing senior stakeholders. If you are passionate about the customer lifecycle and thrive in a collaborative, rapid-fire environment, you’ll fit right in! This role requires you to work in an APAC-friendly time zone, starting at 5:30 a.m. IST. - Content Thought Leadership & Localisation: Act as a strategic partner to Global teams, shaping upstream content briefs by embedding APAC market insights. Proactively surface region-specific requirements to ensure global assets are designed for local relevance and maximum impact. - NPI & Sustain Program Management: Orchestrate the end-to-end localisation and delivery timelines for all New Product Introduction (NPI) training assets. Ensure all markets receive transcreated content—including videos, e-learning modules, and one-pagers—aligned with go-live dates. - Vendor & Agency Management: Serve as the primary liaison for transcreation agencies, local reviewers, and field teams. You will ensure linguistic precision and brand voice consistency across Japan, Australia, India, Taiwan, and Southeast Asia, while managing publishing vendors to guarantee on-time delivery. - Regional Campaign Development: Identify market-specific training gaps and lead the creation of bespoke, region-led campaigns. You will develop assets that resonate with local retail teams to drive product advocacy and brand engagement. - Advocacy & Engagement Programs: Collaborate with local teams to design and localise assets aimed at building 'brand love' among retail staff, managing initiatives such as contests, seeding programs, and gamified engagement. - Cross-Functional Partnership: Work closely with Channel Sales & Activation (CSA), Retail Sales, and both Local and Global Training teams to ensure all training objectives are perfectly aligned with broader business goals. - Platform & Operational Delivery: Oversee the vendor responsible for the upload and distribution of content across various Learning Management Systems (LMS) and internal advocacy platforms. - Budget & Performance Tracking: Manage localisation budgets and monitor asset usage rates to measure the efficiency and ROI of the regional training supply chain. Qualifications - BA/BS degree or equivalent experience in Business, Marketing, or Education - 8+ years of experience in retail training, trade marketing, or project management - Proven track record of program managing complex projects with strict deadlines, specifically related to NPI or product launches - Experience managing localisation workflows and working with external vendors - Previous experience in the Consumer Electronics or Tech industry - Familiarity with Learning Management Systems (LMS) and content authoring tools - Strong understanding of regional retail landscapes and cultural nuances across APAC - Highly organised with strong project management capabilities and expert-level proficiency in methodologies and tools like Smartsheet - Ability to methodically maintain trackers and manage complex spreadsheets with high attention to detail - Exceptional stakeholder management skills and the capacity to build strong cross-functional partnerships - Flexibility and the ability to work effectively under ambiguity and uncertainty in a fast-paced, tech-driven environment - Strong aptitude for or experience in integrating AI tools into project workflows, with a preference for Google AI tools - High energy and a proactive, "go-getter" attitude focused on teamwork and project success - Exceptional verbal and written English communication and presentation skills Company Description Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Description Responsible to oversee and guide project teams through project initiation to project close, ensuring the teams follow organizational best practices. The Project Manager will serve as the overall project owner, guiding and motivating project teams, facilitating meetings and decision-making processes, and eliminating team impediments. - Own overall schedule, budget, and deliverables for assigned project(s) - Use waterfall and/or agile methodologies and practices to plan, manage and deliver technology solutions, as defined by the project scope/SOW. - Schedule and facilitate project events and ceremonies. - Create strategies for risk mitigation and contingency planning. - Plan and organize project deliverables, goals and milestones. - Liaison with stakeholders such as clients, end users, vendors and project personnel regarding defining and documenting project requirements and processes. - Monitor and report project progress, issues and risk to internal and external executive sponsors and stakeholders. - Assist in owning and executing change management processes. - Guide project teams through go-live and warranty phases. - Provide ongoing and post-project evaluations/retrospectives. - Ensure knowledge transfer or project to appropriate support teams. - Partner with various IT management teams to ensure appropriate prioritization and resource allocation of projects. - Own prioritization processes for assigned projects against overall enterprise backlog to ensure teams are focused on highest value work. - Train, mentor and support other project managers and project teams to follow PMO best practices. Qualifications - Bachelor’s degree or equivalent professional experience required, degree in Information Technology, Communications or related field preferred. - 4+ years of experience managing IT projects using Waterfall, Agile and/or hybrid methodologies. - Proven expertise in Agile methodologies (Scrum, Kanban or Lean) and familiarity with traditional project management practices (Waterfall, PMBOK). - Strong communication and interpersonal skills. The ability to communicate clearly and concisely in oral, written, and presentation formats is essential. - Aptitude to accept complex assignments, analyze and prioritize problems, execute tasks, motivate others and have some fun! Requirements - Certified Scrum Master (CSM) and/or PMP Certification preferred. - Experience with ServiceNow, Azure DevOps, Microsoft Project, and/or other project management tools. Benefits - Comprehensive benefits package, including health, dental, and vision insurance. - Retirement savings options. - Flexible time off (FTO). - Professional development opportunities. Core Values - Committed to Client Success: Our actions and our words always align with the best interest of the client. - One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. - Integrity: We are unquestionably committed to doing the right thing even when it is hard. - Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. - Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust. Physical Demands Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and driving to the work site to meet with client(s). Salary Expectations The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.