SupportYourApp logo
SupportYourApp

Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Implementation Consultant

Implementation SpecialistCustomer SuccessContractRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

EET (UTC+2)

Posted

6 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Implementation Consultant

SupportYourApp

Role Description We are looking for an enthusiastic and results-oriented Implementation Consultant for our B2B client. In this role, you will be responsible for leading the entire implementation journey, from project kickoff to successful Go-Live. You will act as a trusted advisor, helping B2B clients transform their procurement and financial processes by configuring the platform, managing complex implementation projects, and driving user adoption. - Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience. - Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows. - Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform. - Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies. - Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently. - Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process. - Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements. Qualifications - 1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role. - Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control. - Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations. - Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data. - Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems. - Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations. - Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills. - Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations. - Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor. Requirements - Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets. - Understanding of finance, accounting, procurement, or other core business operations. - Experience working with ERP systems (such as NetSuite, QuickBooks, Xero), CRM platforms, or other enterprise software. - Academic background in economics, finance, management, business, or a related technical field. Benefits - Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2. - Opportunity to work fully remotely. - Inclusive international environment. - Compensation in USD. - Responsive management interested in your growth and long-lasting cooperation. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. So if you are a proactive Implementation Consultant who is passionate about building relationships and driving results — grab the chance to collaborate with us and send your CV in English 💛 We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Internal job code: 34Y

Related Job Pages

More Implementation Specialist Jobs

Intuit logo

Implementation Consultant Senior Manager

Intuit

Since 1983, Intuit has been a leader in the development of personal and business finance tools for individuals and companies around the world. As an employer, I

Title: Implementation Consultant Senior Manager Location: United States, CO, IL, MD, MA, MN, NY, OH, VT, WA, DC Job Id: 19600 Job Description: Ready to lead at scale and drive transformative impact? Intuit Enterprise Suite (IES) is a configurable, AI-powered platform designed for mid-market businesses that have outgrown standard QuickBooks, enabling them to scale efficiently by integrating financial management, multi-entity operations, and advanced automation into a single system backed by expert guidance. As an M2, Implementation Consultant Senior Leader at Intuit, you are at the helm of shaping the future of enterprise software deployment for our complex mid-market customers. This isn’t just about managing a team—it’s about leading leaders. You’ll guide Implementation Consultants who, in turn, manage the strategic execution of IES deployments, ensuring successful configuration, specialized multi-entity setup, and technical go-live.Your primary mandate is to ensure the team consistently delivers accelerated Time-to-Value, maximizes Feature Adoption, and maintains exceptionally high Client Satisfaction to secure long-term client retention. As a visionary leader, you’ll design and execute strategic deployment methodologies, scale operations efficiently, and foster a culture of excellence, adaptability, and deep financial and IES product expertise. Your mission is to lead with Intuit’s Prosperity Principles: Advocacy, Ownership, and Expertise. If you thrive in fast-moving, high-growth environments, and you’re ready to elevate a world-class team that is constantly pivoting and evolving with the product, this is your opportunity. Responsibilities - Lead, mentor, and develop a team of Implementation Consultants, ensuring alignment with company goals and best practices for IES deployment, accelerated Time-to-Value, immediate Feature Adoption, and client satisfaction. - Drive successful and timely go-lives by developing scalable deployment strategies, optimizing the system configuration and data migration lifecycle, and improving implementation quality metrics for complex mid-market businesses. - Design, implement, and manage the operational frameworks used to continuously track and optimize team performance, including a strategic focus on Productivity, Delivery Excellence, and Strategic Impact. - Strategically prepare the team to pivot and absorb new deployment requirements driven by product evolution and company strategy. - Act as a strategic partner between Sales, Product, Professional Services, and Support teams to ensure a seamless transition from contract-close through technical go-live and frictionless handover, with a specific focus on ensuring post-implementation feature use and account health. - Advocate for client needs and process improvements, providing deep, data-driven insights to Product and Engineering teams to influence future IES enhancements. - Oversee high-priority deployment risks and project escalations, ensuring quick resolution that preserves project timelines and long-term client satisfaction and confidence. - Foster a culture of technical excellence, continuous improvement, and the sharing of advanced accounting principles and IES product knowledge within the Implementation organization. Qualifications - 7+ years of experience in technical implementation leadership or professional services management, with a strong focus on complex mid-market B2B financial software or comprehensive ERP/SaaS solutions. - Demonstrated deep functional expertise in enterprise software implementation, configuration, and data migration, with a preference for direct experience with IES or a comparable accounting/ERP suite. - Proven ability to lead and scale high-performing teams, while managing teams through organizational and product changes in a solution deployment-centric environment. - Strong technical and functional understanding of multi-entity accounting principles and financial reporting. - Active Tax Credential (Enrolled Agent, CPA) or equivalent advanced accounting certification is highly preferred. - Experience in strategic deployment planning, methodology development, and leading large-scale change management initiatives. - Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration. - Ability to leverage analytics and performance metrics (CSAT, TTV, Adoption, etc.) to make strategic decisions. - A passion for technical excellence, solution architecture, and building long-lasting client relationships in the mid-market space. Footer Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Sacramento $131,000 - $177,500 Colorado Remote $128,500- $174,000 Hawaii Remote $135,000- $182,500 Illinois Remote $128,500- $174,000 Maryland Remote $128,500- $174,000 Massachusetts Remote $135,000- $182,500 Minnesota Remote $117,000- $158,000 New Jersey Remote $135,000- $182,500 New York Remote $132,000- $178,500 Ohio Remote $117,000- $158,000 Vermont Remote $128,500- $174,000 Washington Remote $135,000- $182,500 Washington, DC Remote $128,500- $174,000

Colorado + 11 moreAll locations: Colorado | Hawaii | Illinois | Maryland | Massachusetts | Minnesota | New Jersey | New York | Ohio | Vermont | Washington | District Of Columbia
$117K - $182.5K / year

Title: Implementation Specialist, Northern California Location: CA United States Job Description: Remote IXL Learning, a developer of personalized learning products used by millions of people globally, is seeking an Implementation Specialist to join our Professional Learning team and support mid-size districts in California. At IXL Learning, professional learning is more than delivering training; it’s about partnering with educators to transform teaching and learning in their classrooms, schools, and districts. As an Implementation Specialist, you will support mid-size districts to ensure a successful IXL implementation. You’ll serve as a reliable partner and IXL expert, sharing practical strategies for using IXL to advance their district initiatives, delivering high-quality professional development, leading data reviews, and supporting strategic planning. Through your work, you’ll help districts move from adoption to consistent, effective use of IXL that drives student growth. We are looking for an enthusiastic, highly organized, instructional leader who thrives in a collaborative, high-energy environment. The ideal candidate is a polished communicator and engaging presenter with experience in instructional coaching or school leadership, and is excited to travel to support districts throughout California. #LI-REMOTE This is a full-time remote position for candidates living in Northern California. #LI-EM1 WHAT YOU'LL BE DOING - Partner with district leaders to provide implementation support to mid-size districts #LI-SCFO - Collaborate with school and district partners to create and implement a professional development plan that supports a successful IXL implementation - Travel regionally to support assigned districts, including facilitating in-person professional development and conducting quarterly visits —up to 60% possible travel during back-to-school season and up to 40% the remainder of the year - Deliver high-quality live and virtual professional development sessions to drive engagement and usage of IXL - Analyze and use data to drive decision-making and strategize next steps - Partner with the Sales team to effectively manage and grow customer relationships, including supporting districts piloting IXL and other pre-sales opportunities WHAT WE'RE LOOKING FOR - BA/BS degree - 5+ years of experience teaching in a K-12 setting; instructional coaching, school leadership, or edtech PD experience strongly preferred - 2+ years of experience providing professional development - Experience supporting district implementations strongly preferred - Exceptional presentation skills; comfortable presenting to teachers and administrators - Excellent interpersonal skills—dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude - Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish - Self-starter and quick learner with a passion for improving education through technology - Strategic thinker and problem-solver - Must live close to a major airport The base salary range for this full-time position is $75,000 to $90,000 + potential bonus eligibility + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: - 1 in 4 students in the United States uses IXL.com - Rosetta Stone provides an immersive learning experience for 25 languages - Wyzant is the nation's largest community of tutors, covering 300+ subjects - Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

California
$75K - $90K / year
Veeva logo

Senior Implementation Consultant - RIMS (Remote)

Veeva

Headquartered in Pleasanton, California, Veeva is a leading provider of cloud-based software and services for the life sciences industry. As an employer, Veeva has wanted experienc

Full TimeRemoteTeam 6,000Since 2007

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The RoleWe are looking for an experienced Senior Consultant with deep expertise in navigating customers through complex software implementation. Veeva’s Vault RIM suite is the industry’s only unified software solution that provides fully integrated regulatory information management (RIM) capabilities, including data and document management, submission publishing, and archival on a single cloud-based platform. As a key member of our Professional Services team, the Senior Consultant will be responsible for understanding our customers’ global regulatory needs, translating requirements into solution design, and defining global strategies for deploying our cloud-based solution for managing regulatory information across the enterprise. There is no work location requirement (remote position) within the EU/UK if a candidate is in close proximity to an airport and able to meet travel requirements. Qualified EU/UK based candidates are encouraged to apply. What You'll Do - Lead software implementation projects at life sciences companies ranging from the world's largest pharmaceutical companies to emerging biotechs - Lead the solution design for implementation and use of the Vault Regulatory suite (Veeva Registrations, Veeva Submissions, Veeva Submissions Archive, Veeva Publishing) - Lead configuration requirements workshops, design, prototype, configure, and document content solutions - Program and project management, including resource planning, leading and motivating a cross-functional team - Primary customer liaison managing communication between the project team, customer, and internal stakeholders - Mentor project team and consultants, helping others improve their consulting skills Requirements - 8+ years experience performing system implementations for life sciences or healthcare companies, either as a consultant, business or IT representative - In-depth knowledge of drug development processes and regulatory submissions; including, Labeling, Submission Publishing and/or Viewing systems - Proven ability to collaborate and communicate excellently with diverse stakeholders and ensure delivery to a high degree of satisfaction - Influential; experience leading teams through hard decisions and negotiating compromises - Technical abilities and willingness to “roll up your sleeves” to design, configure and implement a RIM solution - Expert on life sciences compliance and computer systems validation requirements - Ability to work independently in a fast-paced environment - Ability to travel as required by the business Nice to Have - Direct experience with systems such as Veeva Vault, PAREXEL/ LIQUENT InSight, CSC Regulatory Tracker, ArisGlobal Register, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, CARA, Salesforce, Workday, Oracle, SAP, Lorenz Docubridge, Extedo eCTD Manager, Master Control, Trackwise, other regulatory information management or submission publishing systems, etc. - Consulting experience, working with a major system integrator or software vendor - PMP certification - Execution experience with Agile methodology and/or ACP Certification - SaaS/Cloud experience - Fluency in one or more of the following languages: German, French, Spanish, Italian Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. - Follow the application process and submit your resume. - Within 3 days, you will receive a link to a personality assessment administered by a third party. - Once you complete the assessment, our team will review your full application package and follow up via email with our decision. - If moving to the interview stage, the process is as follows: - A conversation with the hiring manager - A practical case exercise - A final conversation with our group's Senior Leader. - Once all interviews are complete, the manager will be in touch with a final decision. Compensation - Total compensation: 90,000 - 150,000 EUR - The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus. #LI-Remote #LI-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Ireland
NeoGenomics Laboratories logo

Privacy Specialist I

NeoGenomics Laboratories

Serving the cancer community since 2002, NeoGenomics Laboratories is a premier pharma services and cancer diagnostic company. As an employer, NeoGenomics Labora

Role Description NeoGenomics has an opening for a Privacy Specialist I operating Remotely who wants to continue to learn in order to allow our company to grow. The Privacy Specialist I supports the organization's privacy program through monitoring, auditing, investigation support, patient rights administration, education, and compliance activities. Working under the direction of the Privacy Manager, this role assists with maintaining compliance with HIPAA and other applicable privacy laws while helping foster a culture of privacy and compliance throughout the organization. Core Responsibilities: - Assist with privacy risk assessments and support remediation efforts for identified risks - Provide support for privacy initiatives and annual compliance work plan activities - Update and collaborate on privacy policies, procedures, and training to ensure ongoing compliance with evolving regulatory requirements - Assist staff with handling requests for patient information and processing other legal/regulatory requests as needed - Assist with the investigation of potential or actual breaches of protected health information (PHI) and other privacy-related data; assist in the development and implementation of corrective action plans for identified issues and coordinate applicable follow-up with action plan owners - Conduct routine monitoring and auditing to assess the organization’s compliance with privacy requirements; partner with appropriate departments and individuals to resolve noted findings - Process and track requests for Accounting of Disclosures, Amendments of PHI, and Requests to Restrict Use and Disclosure - Coordinate and track business associate inventory - Assist with maintaining a data inventory for new and existing products, services, and business processes - Analyze trends of key performance indicator results for performance improvement opportunities - Analyze privacy metrics and identify opportunities for process improvement - Draft and distribute reports weekly, monthly, quarterly, and annually - Continually improve and update knowledge to accommodate changes to the organization’s regulatory environment and needs Position Objectives: - Demonstrates sound judgment and escalates matters appropriately - Successfully manages assigned work and priorities to meet deadlines - Communicates effectively with employees at all levels of the organization - Collaborates effectively with Compliance, Legal, Information Security, Human Resources, and Operational teams - Maintains confidentiality and professionalism when handling sensitive information - Works productively and efficiently to achieve company and departmental goals - Adheres to NeoGenomics Laboratories core values and safety and compliance policies Qualifications - Bachelor’s Degree (preferably in a healthcare related field) or equivalent work experience required - 1+ year of experience in healthcare compliance, privacy, health information management, healthcare operations, risk management, laboratory operations, or a related field preferred - Working knowledge of HIPAA Privacy Rule requirements and healthcare privacy principles - Familiarity with healthcare compliance programs and regulatory requirements - Strong organizational, analytical, and problem-solving skills - Ability to manage multiple priorities, projects, and deadlines, as well as adapt to changing business needs - Strong written and verbal communication skills - Ability to maintain confidentiality and exercise discretion when handling sensitive information - Ability to participate in team projects and fill various roles such as team member, facilitator, or leader as needed - Experience reviewing, organizing, and tracking compliance data and documentation - Proficiency with Microsoft Office applications, particularly Word, Excel, and PowerPoint - Familiarity with healthcare technology systems such as EHRs, laboratory information systems, or incident management systems preferred Benefits - Highly competitive benefits with a variety of HMO and PPO options - Company 401k match - Employee Stock Purchase Program - Tuition reimbursement - Leadership development - 16 days of paid time off plus holidays - Wellness courses - Highly engaged employee resource groups

United States